Computer Aid Employee Reviews

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4.0
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Great place to start IT Career
Service Desk Analyst II (Current Employee) –  Newark, DESeptember 1, 2018
The work place is enjoyable. There are no jerks you have to deal with, except those on the phone. But the more experience you have, the better the job is.The management is pretty solid.

Don't expect too many raises, or a raise by a large margin. You won't receive any PTO, unless you're a senior technician. This is only for the help desk role. For other positions such as Metrics, and HR, I wouldn't know much. We don't ask around about salary, or benefits & no one is sharing that kind of information.

With that being said, this place is excellent for experience, and career advancement.
Pros
Fun work place, nice people, can gain a ton of experience.
Cons
Have to time breaks carefully, no PTO, callers can be rude.
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5.0
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Great place to work
Sr. Business Systems Analyst/Project Manager (Former Employee) –  Lehigh Valley, PAJanuary 23, 2019
The travel was difficult but the team and culture was great. Initially had to commute to Hartford, CT M-F with kids at home. They were flexible once that assignment finished. Business development was challenging due to economic conditions in NYC at the time.
Pros
Management
Cons
Travel
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4.0
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Great People, bad management
Call Center Analyst (Former Employee) –  Wilmington, DEOctober 18, 2018
Overall a good company with horrible management. The one manager who was there was fired because she lied about reporting salaries, she also did not pay out bonuses as she was supposed to.
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3.0
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Good company with low pay.
FIELD SERVICE TECHNICIAN (Former Employee) –  Orlando, FLJune 8, 2018
I was paid low wages because of the customer of CAI paying low wages. In other work sites that CAI sent people to I suppose that the salaries were more fair. The company culture is good enough. The benefits are poor. The 401K lost money. There was life insurance and some medical insurance. I don't remember having dental or vision coverage at all but, I could be wrong about not having coverage. Once enrolled in the medical coverage you can't get out until open enrollment. Be careful. Management does give raises but, they are small on top of an already small salary. Management can always be reached by phone but, live in other states and work in different places all the time. Also, the management changes quite often. They take promotions or move on to other work in another company. There is a high turnover for the management. Something rare to see on a job anywhere. It is a bad sign.
Pros
Good Quality of work
Cons
Benefits and pay
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2.0
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It is not a bad company but lacks a lot of mangement.at Florida level.
Field Service Technician (Contractor) (Former Employee) –  Harrisburg, PAJune 19, 2018
Management was away in Orlando and rarely assembled us to form a team culture. Our supervisors at Tampa were two Florida State DOT employees. They both were reluctant to assist their CAI subordinates and even help each other to to better serve our customers. These two supervisors never held employee meetings to talk about issues with work or employee conduct. It was a bad organizational climate were back stabbing was rampant.
Four 11 hour days was a good schedule.
Pros
Insurance, paid 2 weeks vacation, 1 week sick time
Cons
Nocompany contribution to 401K plan. CAI mangement has no say in DOT decisions about CAI employes
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5.0
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Great place to work!
Program Manager - Security Process Development (Current Employee) –  Chicago, ILDecember 11, 2018
Workplace Culture is a class act at CAI ! CAI gave me opportunities to learn new skills and technology. The people there are also the best in the marketplace.
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2.0
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Good work environment and benefits. Compensation not maintained
Senior Programmer/Analyst (Former Employee) –  Harrisburg, PAJuly 14, 2018
Computer Aid, Inc. provided a flexible work environment (when compatible with clients needs). Team members were great to work with and always had a team atmosphere. The ability to grow or learn new skills was left up to the individual, with little company provided training. The company provided good benefits, but compensation seamed available only through promotions.
Pros
Good Benefits, flexible working conditions
Cons
No regular salary increases
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2.0
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Going Through Reorganization - For Two Years!
Proposal Manager (Former Employee) –  Harrisburg, PADecember 31, 2018
..and they still haven't got it right. After over 10 years of dedicated work and more than significant contributions to revenue, CAI laid me off because our work was slow (because of bad business decisions by 'leadership') and because I was the most costly resource due to my contributions and team leadership abilities. Unfortunately, the company has treated its loyal employees poorly and they have either left voluntarily or were laid off.

To say that flexibility is the culture is an understatement.

Prior to the reorganization, the work was challenging, rewarding, and appreciated. The hardest part of the job was, then, the work demands (often required nights/weekends). The hardest part of the job for the last two years has been the exposure to 'decision makers.'

The most enjoyable part of being a Proposal Manager is seeing the fruits of your labor - and seeing a project through from start to finish.
Pros
Allowed remote work
Cons
Lack of process and poor decision-making
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3.0
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computer aid has nice benefits
Technical Business Analyst & Product Specialist (Former Employee) –  Harrisburg, PADecember 4, 2018
computer aid has nice benefits. the health insurance is good as well as the rates for it. the compensation packages for PTO are decent. i didn't care for the semi-monthly pay periods, that is hard to budget around when getting paid isn't consistent, but based on the 15 and last day of month.
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4.0
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Very challenging position
Business Analyst (Former Employee) –  Newark, DEAugust 23, 2018
When I started working there the mission of the company was not clearly defined. Once I learned my mission with the company, then I was OK. The first contract I worked on turned out to be a nice one.
Pros
excellent health benefits.
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4.0
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Productive
Test Track Driver (Current Employee) –  Miami, FLSeptember 24, 2018
Exciting company to work for, they provide you with a rental car so you're able to work. Your typical workday is easy going. Workplace culture is good, everyone is down to earth.
Pros
No hard work
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3.0
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Good Place to Work
Quality Assurance Tester (Current Employee) –  Harrisburg, PAMarch 29, 2018
The company is trying to grow and improve but having some trouble. The office environment is collaborative with open working spaces and many meeting rooms. The work/life balance is great! The Harrisburg office amenities are very nice including fun, morale-boosting events like monthly birthday celebrations for employees, game room, picnics and other events. The pay for employees is average, at best. The paid time off is below average. Management is lacking communication with employees. There is some career advancement but very limited. Overall a good company to work for but definitely could improve. I would recommend to anyone who would great work life balance with lower pay.
Pros
Office Environment & Office Events, Flexibility, Work/Life Balance
Cons
Little PTO, Below Average Pay, Lack of Communuication
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5.0
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Computer Aid Review
Computer Hardware Engineer (Former Employee) –  Washington, DCAugust 13, 2018
I loved working for Computer Aid at the World Bank. They were extre mely kind and made sure their employees had everything they needed to perform their duties. Management was top-notch, and kind.
Pros
Great company to work for
Cons
none
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4.0
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Service Desk center
Service Delivery Coordinator (Current Employee) –  Newark, DEJuly 31, 2018
This is a Service Desk call center. Providing Service Desk support for multiple clients. This is a fill time job although we work with contracts and clients.
Pros
Ability to work remotely
Cons
No cafe, small office, not many posistion in this office so not much room for advancement
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1.0
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A Contractors Life
Senior Business Analyst (Former Employee) –  Newark, DENovember 19, 2018
CAI is a consultant company that does a really good job looking after they're consultants. They meet with you regularly to see how your assignment is going and you are fairing. they make a concerted effort to place you on another assignment when your current assignment ends. Overall it is a great place to work.
Pros
It is a good place to work.
Cons
It's a consulting company, so sometime job end abruptly.
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3.0
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Overall a good part time job in pay and hours.
IT Desk Intern (Former Employee) –  Newark, DEJanuary 10, 2019
For a first job it paid well had good hours. But was more call center than computer science. Good environment but its often slow. It only really ever got terrible when new features were rolled out, terribly usually.
Pros
Good Hourly Wage, Flexible Hours, Relaxed Atmosphere, Good Coworkers
Cons
Long Shifts, Occasional Terrible Calls, Possible Overwhelming
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5.0
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Low Keyed Environment
Programmer/Analyst (Contractor) (Former Employee) –  Allentown, PAJanuary 26, 2019
Environment was low keyed giving free range to do coding and testing per the clients requirement. QA tests were completed with sign off from the client.
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2.0
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Company changed leadership and culture recently
Consultant (Former Employee) –  Allentown, PAFebruary 15, 2019
This was a great business for a long time, but when things got tight, people were no longer valued and opportunities disappeared. They are now focused on the bottom line and managing accordingly.
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4.0
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Fun place to work
Project Manager (Former Employee) –  Pittsburgh, PAMarch 26, 2018
Striving for an IPO created excitement, Driven Management and great employee moral, The company has been formed by a group of professionals having vivid experience and wide exposure in Information Technology. People involved here are young qualified business graduates and qualified engineers from the renowned universities across the globe.

The resource personnel working in the company have been consistently providing reliable support services and consultancy to a wide variety of corporate houses either in the capacity of executive or as business partner or consultant. Bottom line of the company philosophy is building a long-term business partnership with its clients where interpersonal relationship, reliability, assured quality and target oriented modern technology are the major building blocks.

It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions. It realizes the importance of functional knowledge and its impact in developing business solutions. We constantly strive to be a leading technology firm with profound business and functional knowledge. The key to the company's success is the maintenance of a close working relationship with the clients through ensuring the best possible solutions to their needs; to establish and maintain a thorough knowledge and understanding of client's objective and help them maximize the benefits.
Pros
people
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3.0
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Ok
Support Center Analyst (Former Employee) –  Newark, DESeptember 30, 2018
Time was down to the minute. It was a call center. Looked for a job right after being hired. Was not told it was a call center in the interview. Be more upfront.
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Overall rating

3.5
Based on 130 reviews
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3.7Work/Life Balance
3.1Compensation/Benefits
2.9Job Security/Advancement
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2.7Family Support

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