Questions and Answers about Conduent

Here's what people have asked and answered about working for and interviewing at Conduent.

View all 322 questions about Conduent

If you were in charge, what would you do to make Conduent a better place to work?

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39 answers

Offer higher pay and better working conidtions so I could attract a much better pool of applicants. Some of the people who work here look and sound like they just rolled out of bed to go shopping at Walmart.

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Require sensitivity training for all employees, not only to better assist a caller but to have learn some respect for other people in general. I'm shocked, all the time, at how the majority of reps' treat the client callers, some of the most down and out in society and then beat up and ill served when they reach out for help.

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Take away serveys !!!

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If I was changing systems I would make sure I have some control over it. Also the manuals for all departments need to be clear and everyone including qa dept need to be on same page. Improve communication between management and worker especially when changes occur.

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Fire everyone from vp down to manager one level and rehire all new people. Management is by far the most corrupt in the industry.

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Add another tier of managers, ones now have the attitude of "I don't have to do anything but get paid", seriously that's the managers you hire...and cut out the 30 second late from break reporters. If you show respect, you get respect. Trust your staff, they work, enough with the "tattletale" employees. I'd also recommend someone watch those "tattletale ppl" bc their cell phones are allowed...Loosen the leash, we are human. I'd absolutely restructure, something needs to be added as a middle man between top management and the representatives at the bottom.

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Allow transfers thought the country..

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Cheaper health insurance
Lower deductible
More PTO
It's the worst PTO I've ever had
Stop with the micromanaging

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Hire new management, give the employees a raise, holidays and weekends off. Better dress code and provide human resources on site and not a different state.

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I would first get rid of leadership and hire a more productive team. I would also reconstruct the work schedules, so that everyone can have a few weekends and holidays off maybe every other. Also I would incorporate a few incentives and put a few job coaches in place and properly train every staff member in full detail. I would schedule monthly staff meetings with leadership before I roll out new changes. There also need to be an employee handbook outlined in detail at every location.

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