Conduent Employee Reviews
United States5,274 reviews
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Traning was quick and informative. I felt very supported while I was employed with this company. Starting pay is better than most and there is room for advancement rather quickly.
The scheduling can be rough when you first start
This is not a career type company. In order to advance most of time you kind of have to be a brown noser. And it doesn’t matter how long you’ve been with a certain position, the leads choose people whom they like. The pay is unbelievable for the amount of work that you do. Building infested with COVID
Working for Conduent was okay! It’s a job that pays the bills. They will advance but more pay is needed . Managers aren’t the best they only care about your stats! Little to no team effort! It’s great because it’s remote! But Conduent you can do better thank you
Not worth the headache The service we provided was terrible which complicated my job more. Conflicted with the fact that I enjoyed trying to help the customers but deeply dislike the service we offered.
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The workload for the subrogation department is out of control. You can’t be off for a day without needing to catch up for the next week. The work was daunting and there’s just not enough employees to spread it out for a more manageable caseload. It’s a disaster
You’re always behind and depending on who your manager is, some provide little help and guidance.
This is an entry level position there's no advancement. Been here 8 years and no raise even though the new hires now make more than I do. Besides that can be good as there are bonuses to be made but these are almost random and do not totally reflect how hard you work.
Not micromanaged. Work at your own pace.
As a 22 y/o who never touched Medicare, it's okay. I only took the position because it was remote, though there's a lot of variables that go into it. Conduent works with different projects. Chances are you'll work for Humana through Conduent, though I took the opportunity to work for Aetna not long after Humana. I much preferred working for Humana, as the workload was much less, there was more time between calls and conflicting information was minimal. I also felt a genuine closeness with my team after such a short time. Aetna is much more fast paced, has much, MUCH snippier callers and obscenely more complicated responsibilities.Still, you learn a lot with this job. A lot of really useful things you'll definitely use outside of it. The pay is alright, the systems can be wonky and attendence is harsh, though I've had much worse jobs. Again, from a 22 year old whose never touched Medicare, the training is lengthy and thorough. I work in Medicare Part C Benefits and have learned an incredible amount in a short time. Anyone willing to show up and try can achieve this I believe, but it's not for everyone. My biggest issue is Aetna, the conflicting information, a lack of trust between supervisors and agents and the fact you'll be working on phone calls as opposed to online chat as I was told when applying.
Extremely practical information you'll take away, remote position, long training and help for two weeks afterwards, decent pay
Long and sometimes stressful calls, not rare for callers to be extremely emotional or aggressive, every aspect of your performance is constantly monitored, absolutely 0 flexibility in schedule, short 30 min lunch
Working for a company with Monday - Friday workday hours can be difficult for some residents to find. I enjoy my coworkers and the relationships you build within the company as we can all relate to the positive and stressful days that come about. We strive to look at the positives within the company and not focus on any of the negatives. As a 4 year employee with the company, I strive to give tips and pointers for new hires and even experienced CSR's.
In office events, lunch ins.
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Nice place to work. A lot of people who work here do not dress for work so they do not do their jobs properly. If more people took it seriously I’m pretty sure this place would flourish. Too much drama and gossip if you even engage in a conversation with another worker so it’s best to keep to yourself and do the best you can do. The managers do listen and help if you ask for it. I wouldn’t say it’s amazing or terrible it’s what you make it and how you carry yourself. I do wish that the building was cleaner and stricter with dress code.
Great pay, opportunity to move up.
Overturn rate, lack of work ethic, dusty.
Average pay for the work required. Too many KPIs to actually reach your metrics. They measure took much. Work is sometimes slow and sometimes fast but very emotionally draining at all times for introverts. All my supervisors have been good, but there is too much monitoring and not enough trust in the employees. Few like I’m in Highschool some days.
Better than minimum wage, It’s a job, they provide paid training, provide PTO, and lunches and breaks.
Breaks too short, lunches not long enough, too much monitoring, unattainable metrics/KPIs
It is a great place to work once you get the hang of things. Fast advancements or promotions for those who show to be very knowledgeable of their position. Once you choose a schedule you are pretty much stuck with it unless your able to find a colleague who is willing to swap schedules with you. Most of the management is down to earth, understanding, compassionate, and respectful. Long as you do your job, ask questions when you feel lost, and be very patient and respectful you will do well.
Fast advancement, Good pay, Fun work culture
Long hours, hard schedule change
My experience was the place was very unprofessional, a lot of favoritism showed to certain employees, and also very ghetto environment. The things I’ve saw and heard at work is beyond ridiculous, the place is like a discombobulated high school
I did training and loved every minute of it helping others learn about Apple. I was let go due to downsizing big time at the beginning of this year
Working for Apple in the training department was exciting for me. I have learned a lot and always gaining more information. I love helping advisors learn on what all it takes to become a Apple Service Specialist.
Management does not care about the well being of employees. Employees are overworked, there's no opportunity for advancement and no incentives. Pay depends on your typing speed and management raises the quota so your pay is low. Health insurance is good but costly.
Required to work overtime, bad pay, no incentives and hostile environment