Conduent is a great work@home company
Apple Advisor (Former Employee) – High Point, NC – September 16, 2018
Pretty quick hiring process (a week or two).About 6 weeks of training. Great virtual atmosphere. On-cam classes (need to be able to turn on web-cam during the whole class or just random cam checks. Trainer was on cam 80% of the class. Weekly virtual team meetings and one-on-one meetings with your supervisor to see what you have learned and what you can learn from. Metrics are pretty average for a good call center that cares about revenue, customer satisfaction and employee retention. 8 hour days with one hour lunch in training, after training-you get 30 minute lunch/dinner and 2 paid 15 minute breaks.A lot of talking, using company databases to answer/solve consumer questions/issues. Some customers are great, and some are rude, impatient and vulgar. The key is to treat each customer with the utmost respect, regardless and really listen, let the customer vent. Then, do your best to help!
Work at home! Pay is good.
Isolating. Customer treatment.