Customer Service Rep (Current Employee) – Lexington, KY – December 13, 2017
I am a trainer for the Humana Medicare program at Conduent. I come in early before the students. I prep my schedule on what I am going to train for the day and greet all the students as they arrive. After they leave for the day I have report to submit on what I have done for the training day.
I love training
The other trainer are hard to work with, there is no team players there.
BGCO customer service (Former Employee) – Colorado Springs, CO – December 13, 2017
Ancient equipment, 5 weeks of training to learn basically nothing that will prepare you for calls. Class started with 30 people, ended with less than 20... First week in Tbay and that number is cut in half..... The absolute worst employment experience I have had in my 25+ years of employment with other companies.
5 weeks pay to set in class and learn nothing of value.
Work atmosphere is reminiscent of cell block D, old equipment, tiny cramped cubicles.
Customer Service Representatives (Former Employee) – Raleigh, NC – December 13, 2017
At Conduent you will meet some great people to work with but i think it’s poorly managed. Some managers and supervisors or very unprofessional and i don’t know where they where trained at. Some of the agents such as myself was over looked as a supervisor and had supervisors coming to me asking for help.
Technical Support Specialist II (Current Employee) – Boise, ID – December 12, 2017
This is job not a career this is not where you want to have a career the management is extremely corrupt and there are alot of clicks..you have to be a cool kid to play with the team, otherwise you will be stuck to a chair attached to a desk by a wire...at the center I worked at, the desks could be compared to the desks that you would sit in if you were in 4th grade.. the chairs were beat up and hardly safe.. seriously the only advantage of going to work every day was the fact that you got a paycheck.. some of the customers you talk to Gordy's on the phone but most of them weren't over entitled and expected everything to be handed to them for free because they pay a premium price for Service.. your job was based upon stats that were near impossible to hit and if you didn't hit them they would put you into an Express program to see if you could pick up the stats if not they fired you and use that as a reason to terminate you. Overall find a better job
Poor management, lousy Calls, no incentives, only recognize the bad, not the good
Call Center Representative (Former Employee) – Tallahassee, FL – December 12, 2017
Being hired at Conduent was one of the best things that ever happened to me while staying in Tallahassee FL. The job itself consist of customers that don't want to understand how their network works. Verizon has policies that we have to fulfill causing customers to get angry at you if you can't provide their solution. So of course our job performance is based on how many good surveys you receive. This wasn't hard for me. But what was hard is the support on the floor. Most of the time when u ask for a 2nd opinion to ensure that you are providing the customer the best answer for longterm and shorterm the support will huddle up in a corner to speak on the things that you have asked them. Of course as a the Tallahassee Site, they are judged by the performance of its workers. If everyone has a crab in a bucket mentality then everything will crumble.
Customer care/ coach (Former Employee) – Highlands Ranch, CO – December 12, 2017
This place no longer exist. They decided to close this place of business. I stared to work for place as temporary position that lead to a permanent position. Shortly after going permanent the place to decided to close it doors.
Customer Service Representative (Current Employee) – Cary, NC – December 11, 2017
I would not recommend anyone working at this call center unless you are young and transition into the work field. The management has failed to make sure employees are treated fairly with write ups, and they miss judge attendance/ no proper training.
Customer Service Representative (Current Employee) – Anderson, IN – December 10, 2017
T bay was more helpful and not as much stressful as it is on production. Some of the sups on production doesn't treat some employees right. Some of the sups make employees feel even more stressed if they make a mistake or at one point there stats arnt so good, instead of encouraging them and trying to help them nore they tell you more of what you did wrong then what you did right.
Cutomer Service Representative (Former Employee) – Albuquerque, NM – December 10, 2017
I was just not happy there and I didn't feel like there was really much room for advancement, and when I was there I noticed that there was already a lot of favoritism going on. I want to work at a call center where I have a chance to move, up but all I was getting was negative feedback about my handle time, calls had to be 4 mins or less.
This job really stressed me out and I just couldn’t do it anymore it was starting to get to me. There was also too many changes also in such a short period of time and I didn't like that. They managers were micromanaging the TEMP employees and I was a temp, I didn’t like being under the radar constantly, it was very uncomfortable feeling. It just wasn’t a good fit.
DO NOT WORK HERE!
People you work with.
To much favortism, Managment does not care for TEMP employees.
Windstream Repair Technician (Current Employee) – Yukon, OK – December 9, 2017
Conduent is a good call center to work for if you aren't expecting much from them. They never lack in offering overtime and most of the supervisors are great. They will help you with any questions and the training team is fabulous. Wages are lower than other nearby call centers, but they aren't as strict from what I've heard. I hope this helps. Oh, and they promise raises every three months with one of the jobs, but don't count on it.