Conifer Health Solutions Employee Reviews

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1.0
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Pending sale, layoffs causing uncertain atmosphere. Top management seems out of touch.
Data Analyst (Former Employee) –  Annapolis, MDMarch 20, 2019
No leadership, pure training, a lot of work load, pay is 30% less if u do a same work with other companies.

For the Annapolis location - The employees are very clicky. A lot of them are related or were friends before coming on board. A lot of people will walk pass you like you don't even exist when you try to smile or say hello. There are about 15 women for every man, so the office is filled with gossip and rumors being spread daily. A lot of the woman are nosey and brown nosers and will throw you under the bus to try and get ahead. The employees are overworked and underpaid, because they have a TOO MANY managers & team leaders making all the money. This place is so unorganized that it's ridiculous. TRUST ME - Do not apply to this company unless you are desperate and can't find any other company to work for
Pros
working from home
Cons
stress, Forced to work long hours to get billable time.
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1.0
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Stressful place to work
Patient Account Representative (Former Employee) –  Little Rock, ARMarch 19, 2019
When I was employed management was horrible, communication was not a big key for them as managers. Half the time they wouldn't even speak when they came into the room. Management always made a big issue about cell phones but, every time you seen management they were on their phone using social media or Snapchat with one another. I left the company due to favoritism.
Pros
Love my patients
Cons
Salary and sch.
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4.0
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Team work, positive environment, multitasking, very busy.
Supervisor Non-government Patient Accounts (Current Employee) –  Boca Raton, FLMarch 18, 2019
As a Supervisor I am responsible for the supervision and leadership of the Patient Account Representatives; both on-site and telecommuters which includes:
• Participating in the process of interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management.
• Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk.
• Identify performance deficiencies and opportunities and implement action plans as appropriate. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates.
• Responsible for all aspects of the day-to-day supervision and leadership of Patient Account Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging.
• Complete monthly quality evaluations. Monitor staff scheduling and adherence to time and attendance protocol.
• Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.
• Promptly identify issues and develop action plans to mitigate or resolve.
• Provide train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude.
• Effectively maintain a work environment which stimulates and motivates the morale, engagement and growth of subordinates.
• Identify performance deficiencies and opportunities and implement action
  more... plans as needed.
• Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients.
• Timely completion of accounts referred to the Supervisory Desk by staff or management.
• Conduct, attend and participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as one-on-one monthly meetings with subordinates to provide consistent performance feedback.
• Complete the mid-year and year end Performance Management review
  less
Pros
Learning opportunities
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5.0
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Loved working at Conifer
Vendor Management Specialist (Former Employee) –  Frisco, TXMarch 18, 2019
Was laid off in early March trying my hardest to get back to the company. The rehire process takes forever and I am hoping to hear something soon about the jobs that applied for.
Pros
Very good environment to work at
Cons
Trying to get rehired
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3.0
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productive
Medical Coding ICD (Former Employee) –  Phoenix, AZMarch 18, 2019
Nice place to work, Managers are helpful and the training is ok. Most jobs don't give you the red carpet treatment but conifef gave you red carpet treatment.
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1.0
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Patient Access
Pt Acess Rep II (Former Employee) –  Delray Beach, FLMarch 17, 2019
The team at Delray (Management) very petty not understanding to parents and requesting time off in advance of the reason wasn’t to their liking. Move employees to different areas without knowledge and show no appreciation and respect to employees and does not stick up for staff.
Pros
Working at the hospital
Cons
Management
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1.0
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Not a great place to work.
Patient Account Representative (Current Employee) –  Lexington, KYMarch 16, 2019
I would not recommend this place. The pay is low, you’re overworked and micromanaged. If you don’t suck up to the right people you won’t move up in the company.
Pros
Flex time
Cons
Poor management and pay.
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1.0
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Poor management
Patient Account Representative (Current Employee) –  Framingham, MAMarch 16, 2019
There is no management at this facility. There is only one supervisor who is hardly there and has no skills to speak of. The turnover is horrendous. There is no program for training it’s whoever is there that day. The compensation is low compared to other facilities. Would definitely not recommend Conifet
Pros
None
Cons
Compensation, management, training
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3.0
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productive for most able workerd
REPRESENTATIVE PATIENT ACCOUNTS (Former Employee) –  Boca Raton, FLMarch 15, 2019
employees were the biggest asset to this company, management favored most popular employees over those who displayed work quality and quantity . not a fair working environment, also too much work for little compensation especially at merit increase.
Pros
amicable workplace
Cons
quantity of work over quality and no big compensation
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2.0
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Good If You Just Need A Job
Medical Scheduler (Former Employee) –  Saint Petersburg, FLMarch 13, 2019
I worked there for about a year and a half and it was touch and go the manager liked to play favorites so don't be on her list. To be a favorite you gotta kiss butt and suck up. Poor training and you barely have time for yourself as to you have to take a minimum of 60 calls to make just barely make production but you're speaking to patients who can barely speak English or can't seem to actually read so it takes a while. Good if you need a job quick but you won't wanna stay unless you're a favorite. You schedule for hospitals in a different city and state which has you clueless to the goings on in the hospital. Get your experience and get out
Pros
Quick hiring process
Cons
Short Breaks Play Favorites Poor training
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5.0
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productive and fun work place
Patient Access Representative (Current Employee) –  Worcester, MAMarch 13, 2019
go over and confirm patient demographics, collect co pays, use of medhost and meditech. constant customer service skills with every patient. confirm patients name and birthday. work as a team
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1.0
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Horrible place to work no matter which location
PSR - Patient Service Representative (Former Employee) –  TexasMarch 13, 2019
It doesn't matter which place or location one worked for at this company. It's one of the worst! Toxic and abusive, managers, supervisors are the abusers. They play good and bad cop all the time. They are over working their staff with job functions that need to be divided per task. This company doesn't care about their workers; it's a sweatshop made to try and overwork their employees. High turnover, poor training, leadership is the worst there.

Temporary employees run out of there fast; they don't return, employees are leaving all the time; they don't stay. They hire those that have young kids because they cannot leave and allow themselves to be abused by Conifer tactics from their supervisors and team leaders.

Stay far away from this place; if, you don't, and you take a job offer with them; you will regret leaving your old job.
Pros
None
Cons
Toxic, Abusive and high turnover
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2.0
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Stressful and no work-life-balance
Scheduler Rep (Former Employee) –  El Paso, TXMarch 11, 2019
Typical day consisted of inbound/outbound calls and keeping up w/an unrealistic amount of emails form supervisor. Reprimanded if didn't reply ASAP. Call volume do-able but hectic when coworkers made their lines busy to not help. Lots and lots of gossip about team, co-workers,management and work load. Made working there a drag. 30 minute lunches were a joke! Never got feedback as new employee from management. Pay was better than most call centers but still low. Offer monthly incentives but difficult to obtain due to ever changing scripting guidelines.
Knowing job is 100% sedentary, work area not ergonomically friendly. broken chairs, uncomfortable chairs,and having to prop feet on trashcans to prevent swelling.
Cons
having to email ENTIRE dept when taking RR break or lunch
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5.0
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Productive and fun
Registration Clerk (Current Employee) –  Encino, CAMarch 4, 2019
Working for Conifer was an exceptionally pleasant experience. The people, my co-workers, were what made it so completely worthwhile. I continued working there, even after making the geographical move from San Fernando Valley to Fontana. The working environment and camaraderie we shared was irreplaceable.
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1.0
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Management is just a title
Patient Registration Representative (Current Employee) –  Rock Hill, SCMarch 4, 2019
Working for Conifer isn’t the problem. The problem is management. It starts with the director who only comes to the floor by force not by choice. The manager and the supervisor likes to sit in the office and gossip about their teammates and complain about all the stop signs up but won’t come out on the floor to help unless by force. The teammates gets calls or text messages on their days off to cover openings because the management doesn’t want to have to stay or come in. Request for days off is denied if the teammates don’t find a person to switch shifts with. It’s ok for the teammates to change their schedule for management but management doesn’t want to change to accommodate the teammates. There’s a lack of communication from management. It’s ok if they don’t communicate with the teammates but if the teammates doesn’t communicate with management it’s a problem. New and old teammates are not staying because of poor management. We have a very high turnover rate. Management doesn’t seem to know why. Management talks at their teammates instead of talking to their teammates. Open door policy is a joke.
Pros
Teammates and clinical staff
Cons
Management sucks
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1.0
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High turnover, understaffed, over worked, no room for growth
Customer Service Representative (Current Employee) –  Framingham, MAMarch 2, 2019
High turnover with unsatisfied employees supervisors and management. It takes an average of 6mo -1yr to replace employees which leaves departments extremely understaffed and overwhelmed. The departments are constantly under staffed and employees are expected to cover other departments without adequate training (basically working two jobs for the price of one) . Vacation requests are often denied regardless of how much notice is given. You must be "pre approved" prior to calling out sick or family emergencies which are never approved by supervisors regardless of situation, thus setting you up to get written up. I have worked for many hospital systems over many years and have never seen such unorganized and incompetent management who lack consistency and knowledge. On paper this company look great however in reality it is a stressful and terrible place to work. A true corporate mentality with little to no regard for it's employees often leaving employees feeling disrespected and not valued.
Pros
None
Cons
Understaffed and over worked, Denied vacation, inconsistency, incompetent management
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4.0
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Fun workplace
Account Receivable Specialist (Former Employee) –  St. Louis, MOFebruary 25, 2019
Great Company. Nice and friendly
Stress free and relaxed
The best manegers you can have
They help you understand your role that you are given
At the beginning of your first day at work.
Pros
great atmosphere
Cons
no overtime
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3.0
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overwhelming
Appointment Scheduler/Customer Svc Rep 2 (Current Employee) –  Tampa, FLFebruary 24, 2019
Conifer wants you do so many different things and learn new things with out considering more pay, people who work from home have no support from the supervisors until they slack then the supervisors notice and are quick to write up instead of finding solutions for the problem, supervisor's are never wrong.
Pros
money and you get to work from home
Cons
no proper training, they just dont care about your opinion
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4.0
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Great culture.
Patient Service Center Representative (Current Employee) –  Frisco, TX 75034February 24, 2019
Great people. relaxed environment. Quick-paced but not strenuous. management is flexible and very fair as long as communication stays open. Opportunity for growth.
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2.0
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Poor Management
Patient Account Representative (Current Employee) –  Saint Ann, MOFebruary 20, 2019
The pros
Work from home opportunity
good pay
benefits from day one
flex schedule

the cons
no advancement opportunities if you do a good job
poor management( no organization)
managers on a rotating door.
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Overall rating

3.1
Based on 1,071 reviews
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