Connexions Loyalty Employee Reviews

3.0
Overall rating
Based on 85 reviews
Ratings breakdown
513
423
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Found 83 reviews matching the search See all 85 reviews
5.0
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Great place to work
Travel Advisor (Former Employee) –  Tulsa, OKJune 30, 2018
Wonderful in and out. Glad I had the chance to experience working with Connexions. Trainer was amazing and once you get on the production floor the Team leads are beyond words.
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1.0
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Na
Customer Service Executive Supervisor (Former Employee) –  St. Louis, MOJune 25, 2018
its a very poor place to work
high turnover rate
no opportunities for career advancement
stressful environment
low employee moral
over worked and under paid
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3.0
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My Day
Travel Consultant (Former Employee) –  Creve Coeur, MOMay 30, 2018
Clients would call in and would want to book travel using there points with air fare, activities, and rental car. Making sure that they were aware of the rewards program with their credit card company.
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3.0
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Not good
Helpdesk Technician (Former Employee) –  Boise, IDMay 29, 2018
They promote friends instead of qualified people for certain positions. Training is not adequate for new hires. There is also alot of workplace drama that makes hard to work in that enviroment
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4.0
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Awesome job!
FOCUSED CUSTOMER SERVICE AGENT LOOKING (Former Employee) –  Tulsa, OKMay 15, 2018
It was a good job! I miss it a lot. The company has grown in many ways. I am proud of the growth I've seen. I would not mind working there again. Awesome company!
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1.0
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Call Center closing August of 2019
Travel Agent (Current Employee) –  St. Louis, MOMay 7, 2018
This will be a temporary job they are closing the call center as of right now in August of 2019. But the benefits are great so if you're looking for a quick and come with Benefits this would be your place just don't count on it being long-term
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4.0
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Fun place to work. Has opportunities for growth and career development
Team Lead (Current Employee) –  Westerville, OHMay 2, 2018
Good work environment. Gets busy during peak season. But otherwise laid back and family oriented. Great health benefits and employee incentives are very common.
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4.0
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fun work place
Travel Advisor (Current Employee) –  Creve Coeur, MOApril 16, 2018
great job, slow in evening, usually new hires start on evening shift which is from 3:30 to midnight. rotation is very slow for shift change or pay increase. overall good job
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1.0
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call center setting
Customer Care Specialist I (Former Employee) –  Tulsa, OKApril 10, 2018
They need to train managers on the floor better than what they currently have. Helpers are very inconsistent how is one to learn from floor walkers to retain what you are doing when each one does it there own way you don't learn from that type of a setting you just don't.
Pros
clean new building
Cons
pushy ride your butt managers
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2.0
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Meh
Help Desk Supervisor (Current Employee) –  Boise, IDMarch 17, 2018
You’re a cog in a machine and the care from the employers is sadly lacking. Team leads care and are amazing. I haven’t met a team lead that doesn’t do their best to help you out when possible. The metrics are almost able to be met if you slack off on what you should do to assist. The upper management insists on unrealistic expectations. Boise has some of the best employees and they are the lowest paid center the “annual” wage increase goes off metrics and again they are usually out of your control sometimes you hold for hours trying to resolve a matter because having the time to work on it without placing the caller on hold. The benefits are the only thing that keep me there. The level of care from this place literally is the following. Winter 2017 News and ACHD officials said DO NOT DRIVE road conditions were too awful. Connexions “we don’t care you don’t get to work no excuses you can make it happen or you can risk attendance points even if you’re late” most people couldn’t get cars out of drive ways or the roads were so covered on their streets they would have to walk to a main road to see if a cab would get them. Another center had 2inches of snow on roads and they shut down. Thanks to the crazy antics of upper management
Pros
Vacation time, benefits, colleagues
Cons
No available time to use vacation just plan to lose it
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1.0
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Read other reviews this place is horrible
Travel Consultant (Former Employee) –  Tulsa, OKMarch 14, 2018
I worked there 8 months. I was near top in my training and since i hit the floor i was one of the best. They said there was promotions within but 90% of team leads were hired outside of the company. They treat you like an ant. They only care about their qa scores which they dont really teach you in training. They let people who should never have been hired stay on bring down the culture which is horrible. It is like high school everyone starts drama and will do anything make them selves look better. Out of my training class of 30 people only 5 are left. Since i was hired over 60 percent of the people have left. Do not work here honestly. The first and only job i have ever left a review for.
Pros
Vacation days
Cons
Poor training, poor mangement
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2.0
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Poor Management, Very disorganized, Last minuite Training
Travel consultant (Former Employee) –  Tulsa OklahomaMarch 8, 2018
The management at this company is very very poor. No one listens or is willing to help. They say they will do one thing and don't. Alot of favoritism. They mess up on hours a lot. Systems run slow. A lot of pettiness upon the employee's. Felt like highschool all over again. The training was crammed. Your either got it or you didn't. No in between. No slowing down. No help. Questioned every time I needed to leave your desk. People will take others belongings.
Pros
None
Cons
No restroom breaks.
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1.0
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Management is horrible
Travel Support Agent (Former Employee) –  Tulsa,OKMarch 2, 2018
Training was ok besides the childlike setting of tattle telling/lies! We were told during orientation what to expect but once in training it was completely opposite! The training structure needs major work!
Pros
Travel perks
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5.0
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Great people, fun industry, excellent benefits
Manager (Current Employee) –  Boise, IdahoFebruary 28, 2018
Collaborative and loyal team
Fun and challenging projects
Learned a lot about travel
Good management
Culture is fun
Hardest part is moving forward quickly sometimes - typical of larger organizations, but could be improved
I really enjoy the people - there is a really high average tenure and the people who have been here a long time are really passionate about the business
Pros
Pay, health benefits, employee perks including travel discounts
Cons
None really
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5.0
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hd
Customer Care Specialist/Help Desk (Current Employee) –  St. Louis, MOFebruary 27, 2018
very family friendly environment everyone's happy to help.it is the best job i had and still have , you have the room to grow at this company great incentives and your work doesn't go unnoticed.
Pros
overtime
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3.0
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Decent Company
Employee (Current Employee) –  Tulsa, OKFebruary 25, 2018
Starting off I was super excited to work and grow with this company. As time went on, trying to move up I kept getting the run around. Saying you need to do this to move up. I’d do it and then it would change and it kept changing. Lack of management and organization. No morale. They won’t take any suggestions on how to better the company and increase morale. The job itself isn’t that bad.
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2.0
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Stressful with no hope in sight
Project Manager (Current Employee) –  MNFebruary 23, 2018
It has been a great learning opportunity, but this place burns people out. It is very stressful, and to actually finish your work, you must work 9-10 hours/day and some on the weekends.
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3.0
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Office Politics At It's Finest
Help Desk Supervisor (Current Employee) –  Boise, IDFebruary 15, 2018
Unless you're related to upper management or really into kissing up, don't expect to go too far here. It's a favorites game, regardless of how much you know or how well you perform. Truly is disappointing because that's what makes it an unpleasant place to work. Coworkers on your level are wonderful, but if you plan to advance, plan to become another sheep in a corporation. Truly disappointing as the job can be so rewarding at times too.
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1.0
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Run away
Customer Service Representative (Former Employee) –  Boise, IDFebruary 9, 2018
Do not work for this company. They've worked very hard to show their long-term employees just how little they care about them. Between the complete lack of career mobility and the nonsensical rules and policies put into place for no viable reason, it's a wonder anyone still works there at all.

Through sheer incompetence, management has created a culture full of laziness and ineptitude. There is no accountability for the poor decision-making happening by the organization's leadership team on a daily basis.

Run far away, and don't look back. I promise that you'll regret it otherwise.
Pros
4 weeks of vacation
Cons
Strict metrics, lack of adequate training, near-constant system issues, incompetent management team, mandatory OT
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5.0
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Fun Place, but busy
Travel Advisor (Current Employee) –  Tulsa, OKJanuary 27, 2018
Fast pace travel enviroment, coworkers are fun, immediate team leads are great. Long hours with shift bid process. Great benefits offered through the company.
Pros
Travel discounts
Cons
Long hours
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