Debt counselor (Former Employee) – Fairport, NY – July 22, 2013
The extensive training was good until the exact skills needed for the job. There was not very good training on phones and with borrowers. they have a "learn as you go" with phone skills.
Even though my time there was less than a year, I would recommend this as a good company to work for. unfortunately I had a scheduled trip planned when I was hired and it was approved since it was planned prevous to my employment there. I was told it would not effect my job but unfortunately I was never able to get back to goal after my trip. I would recommend that any one who starts working there not miss any time in the first 6 months it is crucial to meet requirements.
Best benefits package I have ever seen!
needs more training with other experienced employees