If you're not going to have perfect attendance don't bother applying
Customer Associate Advisor (Former Employee) – Tempe, AZ – November 7, 2018
I liked working for this company as long as you hit your metrics every month. If you have a bad month and don't meet every single one of your metrics, you get a written warning and are put on probation. If you don't meet the metrics the next month, they fire you
Lead/ digital support specialist (Former Employee) – Tigard, OR – November 2, 2018
The company meetings, lunches, health care, etc do not make up for their poor management and attendance policy. Supervisors are allowed to go to jail for 3 months at a time and get their job and position back as soon as they’re out yet regular employees are given an oncurrance or terminated for being more than 3 minutes late to their shift. Consumer cellular turn over rate is so high because of this. You are not valued and are looked at as a statistic and will be replaced as soon as they get the chance. I suggest applying elsewhere from someone who worked here for more than a year and continuously met all their stats and goals on a month to month basis.
Decent pay once you move up. Free health care
Supervisors will be unapproachable and will rarely have an answer for your questions
Representative (Former Employee) – Redmond, OR – November 1, 2018
Decent place to work. Consumer cellular does not except doctor note’s and has a high attendance expectation. Loved being there and being on the phone. The best part was when I was able to change something positive for the customer like fixing there phone or making there bill cheaper
They fired me and knew I was homeless. Heartless cut-throat company with ignorant management, temps for supervisors. People that know nothing.
Customer Service Representative (Former Employee) – Tempe, AZ – October 26, 2018
Benefits were ok if you can stick around for 3 months to get them, out of my entire training class only 3 people got to keep their job (~35 people), as a software developer I didn't fit in here much. I was smarter than mostly everyone I encountered at this job and couldn't find anyone to match my information on telecommunications, not even a manager or a trainer. I taught some of the trainers a lot of information.
good incentives if you can stick it out passed 3 months
impossible to reach the incentives, heartless company knew i was homeless and I'm overqualified for this job.
Coach/Supervisor (Current Employee) – Phoenix, AZ – October 11, 2018
Consumer Cellular has 3 sites in Arizona. They are not all the same. The newest site phoenix 3 is perhaps the best of the three, because they have contact center managers who appreciate and understand that we are humans and things happen that we don't have control over. The other sites though the job function is the same they do not value employees and their zero flexability for any time missed outside of the allowed time bring very poor culture to the company as the reps do not feel valued.
Ability to promote, company luncheons, and some solid supervisors
Collector I (Current Employee) – Tigard, OR – September 21, 2018
I like working for Consumer Cellular. I feel that they recognize and promote the exceptional, and leave the unmotivated or corner cutters where they are until they find an excuse to let them go. If you want to move up, and you show them that, they will give you the opportunity to do so. They will also listen to your ideas for improving the company and the way things are done. They don’t want to listen to a barrage of complaints about the customers or the phones. The attendance policy is only “strict” if you’re a person who believes driving into the parking lot at your start time is an acceptable practice. Show up on time, on a consistent basis, and you won’t have a problem. Overall, Consumer Cellular is a pretty good place to work, though some customers can get out of hand.
Employee luncheons, promotions, performance bonuses, clear communication about performance, fun staff, long breaks, free health care, ongoing training and coaching
Cheap headsets, abusive customers, high school environment
Customer Service Representative (Former Employee) – Phoenix, AZ – September 17, 2018
Policy is strict with breaks and also attendance, the pay is awesome as well as the benefits that are offered as an employee great staff an great people to meet as your team that you are assigned to. Metrics are easy to meet a very relaxed job sometimes busy.
Customer Service Representative (Former Employee) – Redmond, OR – September 13, 2018
I loved my schedule. The company had a great incentive program. Management cared for the well being and happiness of their employees. Only hard thing about this job would be the strict attendance policy considering I lived almost 30 minutes away
Very productive with a pool table and recreation area
Customer Service Rep II (Former Employee) – Redmond, OR – September 5, 2018
• Receive incoming calls related to cell phone products, trouble shoot cell phone problems, take payments, sell new services and products, resolve customer complaints, provide excellent customer service and proper documentation. I learned that trying to tell someone how to operate a phone over the phone is very hard to do. I think the most enjoyable part of the job was when I was able to help a customer understand something new that they were not able to understand earlier.
Technical Support Specialist II (Former Employee) – Phoenix Arizona – August 29, 2018
I ended up getting fired because my car broke down on the 60 and I was one hour late for work. I understand I was late for work but for them to have a zero acceptance policy it's completely impossible to work with
Supervisor, Customer Service (Current Employee) – Redmond, OR – August 7, 2018
I started out as a customer service representative and had the ability to move as high as I wanted to go. Only drawback is that overtime is not available to supervisory staff which means that you can, if you work overtime, make more money as a technical support supervisor or customer service representative.
Ok Training, Stiff Attendence Policy, but a fair employer
CUSTOMER SERVICE AGENT Consumer Cellular (Former Employee) – Tempe, AZ – August 4, 2018
While Consumer cellular offers a decent pay scheme, and always wants to try and do things to show their employees that they appreciate them, there are things that you have to watch out for.
Stats are held in high regard, as is standard for most call centers, and call monitors can be failed for not mentioning a promotion or not saying you will assist a customer in a very specific way.
The attendance policy is both fair and very strict: During your first 8 weeks with the company you CAN NOT miss a single day. Your first week, you can't be more than 10 minutes late, and afterwards you can not be more than 4 hours late at any given time. After those weeks they allow days missed on an Occurrence system: up to 3 missed consecutive days can be 1 occurrence, less than two hours missed is 1/2 an occurrence. You can have 3 or less occurrences in a 90 day period, and no more than 9 in a 12 month period. Example: if you take 2 days off in September, then that counts as 1 occurrence, and will stick for an entire 12 months, though will not count against your 3 allowed after 90 days. This is why i say it is very fair. It is very strict in the sense that should you be at your maximum occurrence allowance, if you are 3 minutes late to work or back from any break, you will be let go immediately.
Work expectations can be stressful. As a call agent you are expected to do billing, technical support, and customer service as the day goes on, while contacting a minimum of ~52 customers in the day. (this is higher for higher position agents.) There are limited situations that the trainingmore... prepares you for when it comes to dealing with strange issues, or upset customers. You are, to be quite frank, expected to deal with it as you go. Although many of your Support Specialists and Supervisors are more than willing to offer advice and run through the scenario with you in order to help you learn what you may need to in case that issue were to present itself again. To assist with the job, the company knowledge base can either be an amazing tool, or it can be practically useless very much depending on the situation and the issue that is being presented, especially if it is a phone that is not sold by the company.
The benefits are very nice, and there are monthly bonuses that are based on sales, as well as randomly announced bonuses by the owners, whom every employee gets a chance to meet and ask questions 2 times a year, typically in June and October. You may also see them during random employee events such as luncheons, which they hold quite often. As well as insurances for individuals and families, the company also offers disability insurance, life insurance, and now holiday pay.
I would very much enjoy working for the company again, as they do seem to take employee ideas and concerns very heavily into consideration, and are always trying to find ways to help the customer save money where they can.less