Consumer Cellular Employee Reviews

3.4
Overall rating
Based on 261 reviews
Ratings breakdown
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5.0
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Good Company For Motivated Individuals
Collector I (Current Employee) –  Tigard, ORSeptember 21, 2018
I like working for Consumer Cellular. I feel that they recognize and promote the exceptional, and leave the unmotivated or corner cutters where they are until they find an excuse to let them go. If you want to move up, and you show them that, they will give you the opportunity to do so. They will also listen to your ideas for improving the company and the way things are done. They don’t want to listen to a barrage of complaints about the customers or the phones.
The attendance policy is only “strict” if you’re a person who believes driving into the parking lot at your start time is an acceptable practice. Show up on time, on a consistent basis, and you won’t have a problem.
Overall, Consumer Cellular is a pretty good place to work, though some customers can get out of hand.
Pros
Employee luncheons, promotions, performance bonuses, clear communication about performance, fun staff, long breaks, free health care, ongoing training and coaching
Cons
Cheap headsets, abusive customers, high school environment
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5.0
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Fun workplace
Customer Service Representative (Former Employee) –  Phoenix, AZSeptember 17, 2018
Policy is strict with breaks and also attendance, the pay is awesome as well as the benefits that are offered as an employee great staff an great people to meet as your team that you are assigned to. Metrics are easy to meet a very relaxed job sometimes busy.
Pros
Inbound calling
Cons
Poor policy.
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1.0
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Great Owners
Retrurns Specialist (Former Employee) –  Tigard, ORSeptember 17, 2018
It was a great place to work at because of the owners giving back to the community and its workers.
But the management in the Warehouse was horrible..
Pros
Free Lunches, owners gave back to the community
Cons
Terrible Management
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5.0
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Easy going, goal oriented place to work
Customer Service Representative (Former Employee) –  Redmond, ORSeptember 13, 2018
I loved my schedule. The company had a great incentive program. Management cared for the well being and happiness of their employees. Only hard thing about this job would be the strict attendance policy considering I lived almost 30 minutes away
Pros
Appreciation luncheons, potlucks, sales incentives, optional overtimes
Cons
strict attendance policy
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2.0
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Very productive with a pool table and recreation area
Customer Service Rep II (Former Employee) –  Redmond, ORSeptember 5, 2018
• Receive incoming calls related to cell phone products, trouble shoot cell phone problems, take payments, sell new services and products, resolve customer complaints, provide excellent customer service and proper documentation. I learned that trying to tell someone how to operate a phone over the phone is very hard to do. I think the most enjoyable part of the job was when I was able to help a customer understand something new that they were not able to understand earlier.
Pros
Very flexable schedule
Cons
Timed breaks and timed lunches.
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1.0
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Don't really like working here
Technical Support Specialist II (Former Employee) –  Phoenix ArizonaAugust 29, 2018
I ended up getting fired because my car broke down on the 60 and I was one hour late for work. I understand I was late for work but for them to have a zero acceptance policy it's completely impossible to work with
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4.0
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good environment
Customer Service Representative (Former Employee) –  Tempe, AZAugust 18, 2018
Working there was fun...good training...can always go to supvs for assistance...had to get models of phones to look at...none were available sometimes...good help though
Pros
good people to work with
Cons
people can be cut throats sometimes
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2.0
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Not a place if you have experience.
Customer Service (Former Employee) –  Tempe, AZAugust 18, 2018
Was not an enjoyable place to work for me, they also have a crazy attendance policy. Its great for a first job, but not really a career advancement for experienced people.
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5.0
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Lots of opportunity
Supervisor, Customer Service (Current Employee) –  Redmond, ORAugust 7, 2018
I started out as a customer service representative and had the ability to move as high as I wanted to go. Only drawback is that overtime is not available to supervisory staff which means that you can, if you work overtime, make more money as a technical support supervisor or customer service representative.
Pros
Paid medical
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4.0
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Consumer Cellular
Customer Service Representative (Former Employee) –  Redmond, ORAugust 6, 2018
I loved working at consumer cellular. The Benefits are great! I've met great co workers. I only work here for 7 months and had to leave because I had to relocate.
Pros
Benefits
Cons
fast paced when hold times are high
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3.0
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Ok Training, Stiff Attendence Policy, but a fair employer
CUSTOMER SERVICE AGENT Consumer Cellular (Former Employee) –  Tempe, AZAugust 4, 2018
While Consumer cellular offers a decent pay scheme, and always wants to try and do things to show their employees that they appreciate them, there are things that you have to watch out for.

Stats are held in high regard, as is standard for most call centers, and call monitors can be failed for not mentioning a promotion or not saying you will assist a customer in a very specific way.

The attendance policy is both fair and very strict: During your first 8 weeks with the company you CAN NOT miss a single day. Your first week, you can't be more than 10 minutes late, and afterwards you can not be more than 4 hours late at any given time. After those weeks they allow days missed on an Occurrence system: up to 3 missed consecutive days can be 1 occurrence, less than two hours missed is 1/2 an occurrence. You can have 3 or less occurrences in a 90 day period, and no more than 9 in a 12 month period. Example: if you take 2 days off in September, then that counts as 1 occurrence, and will stick for an entire 12 months, though will not count against your 3 allowed after 90 days. This is why i say it is very fair. It is very strict in the sense that should you be at your maximum occurrence allowance, if you are 3 minutes late to work or back from any break, you will be let go immediately.


Work expectations can be stressful. As a call agent you are expected to do billing, technical support, and customer service as the day goes on, while contacting a minimum of ~52 customers in the day. (this is higher for higher position agents.) There are limited situations that the training
  more... prepares you for when it comes to dealing with strange issues, or upset customers. You are, to be quite frank, expected to deal with it as you go. Although many of your Support Specialists and Supervisors are more than willing to offer advice and run through the scenario with you in order to help you learn what you may need to in case that issue were to present itself again. To assist with the job, the company knowledge base can either be an amazing tool, or it can be practically useless very much depending on the situation and the issue that is being presented, especially if it is a phone that is not sold by the company.


The benefits are very nice, and there are monthly bonuses that are based on sales, as well as randomly announced bonuses by the owners, whom every employee gets a chance to meet and ask questions 2 times a year, typically in June and October. You may also see them during random employee events such as luncheons, which they hold quite often. As well as insurances for individuals and families, the company also offers disability insurance, life insurance, and now holiday pay.

I would very much enjoy working for the company again, as they do seem to take employee ideas and concerns very heavily into consideration, and are always trying to find ways to help the customer save money where they can.
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1.0
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It started off great. But later became a high stress job.
Customer Service Representative (Former Employee) –  Portland, ORAugust 1, 2018
Advise customers by trouble shooting cell phone difficulties. Dealing with the upset customers was the worse part. The CEO of the company started off being friendly to the employees. But later on kept a distance.
Pros
Free coffee, discount on products
Cons
High Levels of Stress
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3.0
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No follow up after open house event
Customer svc (Former Employee) –  Tempe, AZJuly 20, 2018
So I go to the open house event. Gave a copy of my resume. And was given a tour of the facilty. A group of us sat in a room and was told about the company. The recruiter said follow up would be within 48 hours. It's been a month now, no follow up. Left in limbo.
Pros
Sounds like a good company
Cons
No follow ups after open house events
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4.0
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overall.
Customer Account Advisor (Former Employee) –  Phoenix, AZJuly 19, 2018
Good company, although the rate of pay posted online is different from the actual pay posted for the position. The quota is a bit high standard. Your phone calls should no more than 2 mins. Including verifying acct info, listening to the problem, navigating, solving the problem.... most of the time consisted of customers not knowing how to use their device and not accepting "call apple" as the answer. The hold times get outrageous and they critique every last thing you do and after 2 marks offs you fail a call. The managers are rarely available so you have to know how to deal with rowdy customers. Your numbers and scores are everything... or at least more so than your customer relationships. More or less its a job that requires quick analytical skills and patience.
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3.0
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ok
Customer Service (Current Employee) –  Tempe, AZJuly 17, 2018
Opportunity to advance is there pay is decent, employee treatment needs improvement as well as company policy and training. improvements have been promised but seem like they arent priority.
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5.0
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Okay experience.
Customer Account Advisor (Current Employee) –  Phoenix, AZJuly 16, 2018
The job is quite simple, I got it down two weeks into my training. It's simply helping customers, nothing more, nothing less. Customers would call about account issues, and those were the easiest. The ones that call with physical phone issues were always the hardest.
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2.0
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Job is a joke
TEAM SUPPORT SPECIALIST/ LEAD (Former Employee) –  Redmond, ORJuly 12, 2018
You have limited advancement for growth and a team full of people who don't believe in growing employees. They consistently talk about the culture and you cannot make human error without feeling "in trouble". Upper management is not involved until there is a huge issue or claims. Sick time is incredibly strict. There is no time off within the first 90 days - no exceptions (yeah, even if your kid is sick).
Pros
It's a job?
Cons
Going there every day.
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5.0
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Amazing supervisors and fantastic people to work with
Customer Account Advisor (Former Employee) –  Tempe, AZJuly 10, 2018
Immediately loved the job with fantastic supervisor assistance and the team meetings every morning to talk about what we can all work on as a team. Supervisors always pushed employees to do their best and to never stop striving to get to the top and would pull employees to the side to show them calls that were fantastic or even how to fix some mistakes on a call. Human resources always emailed employees of any extra time they can get at work as well as any work events going on. Site manager was constantly working with employees and supervisors and would even take a call with an employee to show them how to best handle a call. The job always taught me that there are different people that do things or understand things a different way and it was a fantastic learning experience. The hardest part of the job was always the porting as it was a long process with very sensitive information that had to be exactly correct or it would not register properly, but taught me that even the small things can make the biggest differences
Pros
long breaks, Paid time off, Flex time, Sick time off, paid holidays, free healthcare opportunities, on site doctor availability
Cons
Long days
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2.0
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Stressful
Customer Service Rep (Former Employee) –  Redmond, ORJuly 3, 2018
Would not recommend them to anyone. Terrible shift choices, terrible compensation, punitive rather than incentive work environment. Terrible, stressful.
Pros
health and other insurance
Cons
Stressful
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5.0
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provided a good work environment
CAA3 (Current Employee) –  Phoenix, AZJuly 3, 2018
i love consumer cellular best job ever and good benefits good training love the customers easy to learn Tss have no problem with helping you if need to be
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