CONSUMER SERVICES INC Employee Reviews

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Do not work here
Case Manager (Former Employee) –  Flint, MIDecember 31, 2017
Poor training, poor management, and horrible pay. Unrealistic expectations without supervision help. Dirty and stinky office. No air conditioning all summer and the light bulbs were hardly changed with more than one occasion trying to use the restroom in the dark.
Pros
Flexible schedule
Cons
Everything else
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Great Place!
RECEPTIONIST / MEDICAL BILLING (Former Employee) –  Hillsdale, MIDecember 13, 2017
I loved my management team, love how receptive they are to new ideas and growing with their current employees. There are some disconnects on pay rate as to work load, but they are a non-profit agency so that is expected.
Pros
Great management, paid holidays, paid sick days, paid vacation
Cons
Pay rate is low, no complaints otherwise
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Randown office!
Front Desk Receptionist/Office Assistant (Former Employee) –  Owosso, MIDecember 8, 2017
If you care about your HIPPA rights, avoid this company. Poor management and dirty office. Maybe this is why the other locations have been shut down. The pay is too low to support anything. Snooty girls work in the front and the supervisors do much for the office. Work there for 5 years and put your notice in, then you are treated unfairly for the next two weeks. They took all my vacation time I had and extra pay
Pros
Free food at meetings, some flexibility with schedule.
Cons
No benefits, not enough pay especially for workload
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Not a company that promotes growth
SW Case Manager (Former Employee) –  Flint, MIOctober 17, 2017
Not completely invested in providing clients the best service in retaining professional service workers. Does not advocate for its case managers or support staff.
Pros
Able to build network sysytem
Cons
Hires unskilled workers and does not provide adequate training
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Good place to work
Support Staff (Current Employee) –  Owosso, MIOctober 10, 2017
A great place to work, and only thing that is bad is we don't get benefits. Management does a good job at trying to manage all the homes the best they can.
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Serious issues
Residential Support Staff (Former Employee) –  MichiganSeptember 5, 2017
No pay raises, base pay, barely more than minimum wage.
No vacation days, no sick days, if you call in, you won't be scheduled for the next week.
No job security, no benefits.
Pros
The consumers
Cons
Every other thing about the company
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Not organized
Support Staff (Former Employee) –  Jackson, MIAugust 29, 2017
Not organized, poor management, didn't care about the employees. A lot of young employees who didn't want to come into work when they were scheduled. Consumer services was ran like a high school.
Pros
nothing
Cons
too many
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Productive and fun working place
Direct Care Worker (Current Employee) –  Owosso, MIJuly 26, 2017
The housing manager was really helpful and supportive in all aspects of the job. Great place to work. Awesome staff and friendly residents. Very fast paced place to work
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Company is closing
Home Health Aide (Current Employee) –  Mason, MIJune 21, 2017
Great Manager. She forced company to tell us they were closing in six weeks, HR was going to wait until we had 2 weeks left.
I was considering a job change, prior to the notice
Pros
Flexible Schedule
Cons
Worked 7 days a week, start 6 am, end 9:15pm. Some days were worth 3.5 hours, drove 300+ miles a week
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Overall good place
Support Staff (Former Employee) –  Flint, MIMarch 23, 2017
I love my job but it does get stressful. like any business there are both good and bad aspects to workload and management but you will always find support in co-workers. Pay is so-so and benefits are ok for single people but not very family friendly. Over all it is a good place to work.
Pros
Great Co-Workers, fast paced work, lots of things to learn.Decent pay
Cons
Stressful, high workload, benefits not family friendly.
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stress and pressure
Therapist (Former Employee) –  Flint, MIFebruary 12, 2017
Enjoyed co workers but management had unrealistic expectations that were not helpful to clients. High turnover. Good experience with clients with severe mental illness.
Pros
co workers, clients
Cons
stress, having to do work at home
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They lie to their employees
Receptionist (Current Employee) –  Flint, MIFebruary 7, 2017
They promise you that it is easy to move up in the company and it never happens unless you are sleeping with someone that is a family member of the company. And if you are going around and kissing everyone that is hire up's butt then you might get considered for advancement. If you do get an advancement they are not going to pay you no more then what you are making now (which is probably low anyways). Stay away from this job it seems like a good job and they make it seem like you will be happy but believe me you won't be
Pros
Flexible schedule
Cons
Nothing other than the schedule
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Not a happy place to work
Mental Health Social Worker/Case Manager (Current Employee) –  Flint, MIJanuary 18, 2017
This agency makes the social workers memorize the Disney Way philosophy but does not practice what it preaches. Ask you give 150% but only gives you 10%.
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Exciting
Home Manager (Former Employee) –  Jackson, MIDecember 9, 2016
Over all the office support needs to better communicate with its employees. Besides that, It was a great place to work. With great staff and consumers.
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Keep looking - do not apply
Customer Service (Former Employee) –  Owosso, MIJune 22, 2016
Believe the bad reviews on here. The management is horrible. The low pay/zero benefits is not worth what you have to deal with. Owosso branch is terrible, and higher management is very poor quality as well. Very dishonest and shady company to work for.
Cons
Almost everything
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Wonderful Place to work
Program Manager (Current Employee) –  Flint, MISeptember 26, 2015
Supportive place to work with friendly staff and management.Lots of flexibility is given with schedules, wonderful place to work if you are currently in school or have a family.
Pros
Flexibility
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Great Management!
Able to train staff regularly (Current Employee) –  Owosso, MIMay 12, 2015
This place is a wonderful place to be! there is a lot of options for work. Everyone is always happy and the consumers seem to enjoy all their staff!
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Documentation is key
Medical Records Assistant (Former Employee) –  Flint, MISeptember 13, 2014
I'm glad I gained experience in this particular field involving psychiatric patients. I learned how to interact with all walks of life including children and adolescents.
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a non-profit company with family atmosphere for its' employees
Billing Coordinator (Current Employee) –  Mason, MiAugust 6, 2014
The most enjoyable part of my job was investigating delinquent claims and finding out why claims were not paid.

the hardest part of the job was the work environment.

I learned about insurance verification, rules and timelines. I learned how to electronically upload and process claims. I also learned how to effectively manage employees to continue their work with payees and third party payers.
Pros
decent base pay
Cons
No Raises and no room for advancement.
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Easy going
Direct care worker (Former Employee) –  Mason, MIMarch 24, 2014
I was responsible for the clients getting to and from appointments and passing out the medication and helping them reach their goals.
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Overall rating

2.8
Based on 31 reviews
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2.9Work/Life Balance
2.3Compensation/Benefits
2.4Job Security/Advancement
2.6Management
2.8Culture

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