Continuum Global Solutions Pay & Benefits reviews

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3.0
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Not enough pay only negative
CSR - Customer Service Representative (Current Employee) –  Rochester, NYJune 6, 2019
Enjoy the job the pay is not enough love my Supervisor she’s the best she deserves a raise love my team we are close knit as a family. Just give us more raises
Pros
Free lunches
Cons
Short breaks
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4.0
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comfortale working space
Trainee (Current Employee) –  Irondequoit, NYJune 4, 2019
The employees are really nice and welcoming. The hours and pay are amazing. This job is one for anyone. They have a very flexible schedule and are willing to work with you.
Pros
flexible
Cons
do not have one.
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4.0
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Cool job
Representative (Current Employee) –  Rochester, NYJune 4, 2019
It is a very decent job to stack your money . Who can complain when you get unlimited overtime and can come I. For it when yo I want . I came out with 1,600 because I wanted to
Pros
Hours
Cons
30 minute linch
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5.0
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The Company in whole is a great experience
Customer Service Rep (Current Employee) –  1 Medley Center IrodequiotJune 4, 2019
Continuum is a great place to start a career they have good pay and good benefits. The job environment is a nice and secured placed to work in and there is also room for advancement.
Pros
Nice break room
Cons
lockers
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4.0
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"Good Company To work for."
Customer Service Representative (Current Employee) –  Rochester, NYJune 4, 2019
Continuum is a good company to work it its ok plenty of opportunity ill give this company a go. Customer service job is really hands on, management works with you and hours are nice.
Pros
Good bulding effective work
Cons
Late hours
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1.0
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Stressfull
Customer Service Representative (Former Employee) –  Irondequoit, NYJune 3, 2019
The call center environment is very stressful the right hand don't know what the left hand doing ...they never communicate with reps or the supervisor been there for 5 years and felt like we already taking stressful call but why the environment there is no windows so you don't even know what time of day it is for what we have to deal with there they should raise the pay to the same pay that direct agents get since we do more than they do
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4.0
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Awesome benefits, Great pay including over time, very upbeat and helpful faculty, overall a solid place to work.
Customer Service Representative (Current Employee) –  Anderson, INMay 20, 2019
Excellent benefits and a really great group of people that work there that make Continuum feel like an extended family. The job itself can be very challenging at times and they really do cram an extensive amount of info into your brains before releasing you on the floor, which can be stressful and intimidating.
Pros
Benefits/Pay, Staff & faculty/Laid back enviroment/fun activities/incentives
Cons
Helping angry customers, high stress phone calls, Very strict scheduling policy the first six months, Even being a couple of minutes late is unacceptable.
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4.0
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I think if you stick it out, it is a good place to work.
Call Center Representative (Current Employee) –  Anderson, INMay 17, 2019
Very high turnover! People give up before they are even finished with training. Good place to work! During training, you get a 30 minute lunch and two 15 minute breaks. Everyone is nice.
Pros
They provide pizza for staff quite often.
Cons
Strict attendance policy.
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3.0
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Decent place for decent pay
New Employee Experience Team Lead (Current Employee) –  Anderson, INMay 15, 2019
The job itself can be quite stressful and management positions come with quite a few difficulties, but a position as a representative is all in all not bad.
Pros
Good PTO, 12 Weeks paid training
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1.0
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Productive work place
Call Center Agent (Current Employee) –  Rochester, NYMay 14, 2019
It’s a good job for teenagers. Different schedules to choose from. Good people to work with. Incentives to get from time to time. Unlimited overtime.
Pros
Unlimited overtime
Cons
Short breaks
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1.0
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You’re Just a Number
Technical Support Representative (Former Employee) –  El Paso, TXMay 12, 2019
I worked for what is now continuum for 4 years. I was there when it was Xerox , then Conduent, and left midway to the switch to continuum. Honestly name change doesn’t mean anything cause it’s management that’s needs to change. Before, management started off as agents and moved up so they knew the system & how it was to be an agent, now they bring in outsourced managers that know nothing about the system or the people they work with. Mandatory overtime given 10 mins before your shift ends, so you literally either say forget it and leave at the end of your shift and get written up or suck it up and find away to stay. Forget seeing your family as well. You’ll be working 6 days a week and even then maybe 7 days if you don’t stand up for self. Some supervisors are awesome though and will stand up for their teams others do as told just to move up and treat you like you’re a machine, not a person. 30 mins lunches until it dies down but forget it if you’re there after 4. They’ll VTO morning teams because it’s dead but as soon as calls pick up afternoon teams are screwed. They know when the busiest time is and yet afternoon doesn’t get any additional help, mostly due to reps quitting more than they can hire. A lot of managers, supervisors, and trainers have just walked out due to the lack of competency from the leaders. Calls are the same you’ll either get blamed by the customer for all the issues they're having or have people that know the routine so much they just call to schedule a tech. You’ll have to remember to recommend the app (that never works) and up-sell to customers (which  more... is a joke when nothing ever works) . To work here please prepare you mental health for constant anxiety and being overwhelmed. I stayed as long as I did because before they took away pay raises my pay was amazing, but even then the pay doesn’t keep you there if you’re burnt out and checked out of work before you even arrive. You’ll build a bond with your team members and they literally will become like family, pretty sure that'll be the only thing about the place you’ll miss when you leave.  less
Pros
Pay & Team Members
Cons
Short lunches, management, short notice on overtime, mandatory 6th day, etc
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5.0
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A great place to work
Customer Service Representative (Current Employee) –  Rochester, NYMay 9, 2019
I've worked at the Rochester location for just over a year now. The training was a lot of fun, and my trainer was wonderful. The management staff is very supportive, and they do fun events to help people have a good time at work. They do giveaways and contests often, and even have anniversary luncheons for everyone each month. The location is great, not way out in one of the suburbs and it doesn't take long to get there via bus. If you're looking for a job in an office environment, this is a great pick!
Pros
Awesome break room/cafeteria, supportive management, benefits
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4.0
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Great Pay; Fast Paced Environment
Customer Service Representative (Current Employee) –  Anderson, INMay 7, 2019
It is a great place to work for somebody who has no home life. As a working mom it is a stretch to make my hours work and still cook dinner at night. They schedule you for 45 hours you are expected to make it. Training is overwhelming but once on the call floor it really is a walk in the park with lots of floor support. Overall it’s worth making the adjustment because the pay is an easy “come up” so basically if your in debt it’s an easy way to cover your expenses.
Pros
Pay
Cons
Hours
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1.0
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Would recommend as a last resort
Tech support (Former Employee) –  El Paso, TXMay 3, 2019
They butter you up with lies so that you can make it through the training. Trainers aren't good at training which is horrible considering it's a whole lot of information you have to learn. The trainers are just good agents they pick out like nothing and throw them in a class to train 20+ people. Vending machines never work. Hours and schedules are way too ridiculous. The pay is good but not worth the headache in my opinion. Wish I would have stayed at GC Services. Sorry...
Pros
Pay
Cons
Everything
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1.0
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Stressful
Technical Support Representative (Current Employee) –  El Paso, TXMay 3, 2019
It’s a very poor work environment, promised days off but you’re lucky to get one a week due to mandatory overtime being pushed on you constantly. Working here consumes the majority of your time.
Cons
Mandatory overtime on days off, lunch breaks are always cut short, lying management
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5.0
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Good place to start
Personal Care Attendant (Current Employee) –  St. Louis, MO 63131September 30, 2017
this is not a bad job but its very far. You could be traveling up to an hour away to clock in and tat gets stressful, The pay is good and most of the clients are nice though
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3.0
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slow paced work envioment
Health Aide (Former Employee) –  St. Louis, MOAugust 13, 2017
friendly clients,great staff, hardest part of job was low hours work place culture was slow fun steady, learned many things about the geriatric community
Pros
hour lunch breaks
Cons
low hours
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4.0
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helpful
Home Health Aide (Former Employee) –  St. Louis, MOJune 25, 2017
The company made sure their client's were well taken care of. Any time I had a problem with my dad, or didn't understand how to perform a task, they were patient, and willing to help.
Pros
working with dad
Cons
no benefits
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3.0
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Great Program Coordinator
Qualified Mental Health Professional (Current Employee) –  Angier NCNovember 18, 2013
The leadership at the office is very effective in making the job more balanced. The program director is very productive in making sure that she informs her staff of the latest updates and changes that may occur.
Pros
strong leadership
Cons
healthcare/benefits
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1.0
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Please see review
RN Case Manager (Former Employee) –  Parma, OhioApril 22, 2012
Management is unprofessional, and does not recognize employees as part of the team. The office staff is unfriendly, in an extremely undesirable work environment. Compensation is below average for the area benefits are substandard and there is no advancement potential.
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Overall rating

3.3
Based on 87 reviews
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Ratings by category

3.2Work/Life Balance
3.3Compensation/Benefits
3.3Job Security/Advancement
3.3Management
3.3Culture

Ratings from women

2.4InHerSight Score

1.8Personal Development

2.5Career Opportunities

3.1Family Support

Women rate the female-friendliness of their workplaces on InHerSight