Continuum Managed Services, LLC Employee Reviews

3.5
Overall rating
Based on 15 reviews
Ratings breakdown
52
48
32
22
11
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Found 9 reviews matching the search See all 15 reviews
2.0
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Cares more about presenting a good company than being one
Accountant (Former Employee) –  BostonMay 16, 2018
If you get hired you’ll be asked at least 3 times a year to fill out surveys saying you love it there! If you are upper management you’ll love it you’ll get all the money and avoid a majority of the work. At least there is free beer flowing 24/7. Might make you notice the poor pay.
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2.0
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Benefits, discount snacks, that is about it
Service Desk Engineer (Current Employee) –  Cranberry, PAApril 8, 2018
poor management.
poor pay.
time off is average considering they lump sick and vacation to the same pool.
management is not the same page regarding policies.
things and systems change without due notice including appropriate training on such.
Cons
pay, advancement, treatment from management
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5.0
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Excellent entry into IT field
Helpdesk Computer Technician (Former Employee) –  Cranberry, PAMay 1, 2017
Very positive workplace culture,benefits and opportunities for advancement within the company. Also very encouraging of employee's to enrich themselves with additional training/certifications. As a fast growing start up IT company many standards are updated very often.
Pros
Positive attitude, free training, great benefits package, caring management team
Cons
Heavy call volume, strict on lunch break
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4.0
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Productive Environment with Unique Culture
Level 1 Help Desk Technician (Former Employee) –  Cranberry, PAOctober 2, 2016
Continuum Managed Services is a wonderful company to work for. I was an employee there for 5 months as a Level 1 Help Desk Technician. I have learned many things working at Continuum from expanding my knowledge in information technology, to learning how to communicate effectively outside of work. My co-workers at Continuum are outstanding, and everyone there is willing to lend a hand when they can. The hardest part of the job is keeping up with a fast-paced, somewhat repetitive environment, while maintaining satisfaction between partners, clients. The most enjoyable part of the job was resolving issues for clients for it brought a great sense of accomplishment when put into perspective how much my position actually means to the organization.
Pros
Complimentary Food throughout the Week, Easy Commute, Great Co-Workers
Cons
Short Breaks Compared to Other Places, Constant Changes with Processes and Proceedures
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1.0
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Its a trap!
Help Desk Technician (Former Employee) –  Cranberry, PAMay 16, 2016
A lot of people seem to like their job here but for someone looking to advance in the IT field, it is a trap and it is too good to be true. This is your typical call center, they have a very high turnover rate. They do have good perks but you will be a slave. You get 4 minutes in between each call to finish documenting the NOVEL that they make you write. Their standards for what they want you to do in the amount of time they give you are absolutely RIDICULOUS. This place would be comparable to working for Verizon or AT&T customer service except you have to have some technical knowledge. If you're on the phone with a customer and it carries over to your lunch, YOU ACTUALLY GET DINGED ON YOUR SCHEDULE ADHERENCE FOR DOING YOUR JOB! If you have minimal tech knowledge and love slave labor and customer service then this job may be for you. But be careful because they will not be completely open with you about everything in the interview and then once you start you will immediately regret it. 3 people including myself left after the second week of training because we were all lead to believe it was a totally different job.
Pros
Decent pay, nice break room if you ever get a chance to use it
Cons
Slave labor, misrepresentation in the interview, call center
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4.0
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Great Team Environment
Level 1 Help Desk Technician (Current Employee) –  Cranberry, PANovember 2, 2015
I really enjoy the company as a whole the people and the environment are tough to beat. With all companies that are growing rapidly there are pains with the growth and that is whats happening here. The turn over rate for the avg Helpdesk employee seems a little high but as I said the people are what make the place special
Pros
Free lunches Good team working together
Cons
Salary is less than desired
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3.0
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Wishy washy company with decent pay
SERVICE DESK TECHNICIAN (Former Employee) –  Cranberry, PASeptember 16, 2015
Simply put, Continuum is a great place to work as long as you play the game properly. If you are friends with upper management, play their certification game and QA game you will be fantastic. Once you get on their bad side they will find a way to axe you and fight you for Unemployment.
Pros
Decent pay, Fun work environment, Outside of Pittsburgh, Fast Paced
Cons
Office politics, Unknowledgable managers
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4.0
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A company growing and changing
Technical Account Manager (Current Employee) –  Cranberry Township, PAJuly 23, 2015
Work is focused but relaxed. Management is willing to work with you to find solutions to problems. Coworkers are more like friends and family with a close working environment.
Pros
Constant challenges, Growth options, Personal development, Supportive Management, Leading technologies, Innovative business practices, Develop skills
Cons
Face paced, Individual Accountability, Remote Locations
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