Questions and Answers about Convergys

Here's what people have asked and answered about working for and interviewing at Convergys.

View all 272 questions about Convergys

Do they require minimum WPM typing skills to be hired?

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14 answers

I did the typing test in Tucson (for a customer service agent) & I only typed 22 words per minute with 1 error & was told I passed the test.

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25 WPM is the average.

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1
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Computer coder

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It depends on what project you're on. The one I was hired for requires 40wpm and the other project they had me set up for, in the event that the one I'm on doesn't work out, only required 35wpm..

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No, not at present.

Answered - Customer Service Representative (Current Employee) - Pittsburgh, PA

2
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Yes, the Las Cruces, NM center requires a minimum of 35-WPM if you have applied for the Customer Service Rep. The good news is your hands are free while on call.

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Well it depends of the project you will be working for.

Answered - Associate Trainer (Current Employee) - Dominican Republic

1
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No not as far as I know

Answered - Team Leader (Former Employee) - Lubbock, TX

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They require at least 25 words per minute I believe.

Answered - Customer Service (Former Employee) - Logan, UT

5
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No, 0 experience will be trained as well as experienced applicants. Everyone has an opportunity.

Answered - Assistant Supervisor (Former Employee) - Santo Domingo, Dominican Republic

5
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