Questions and Answers about Convergys

Here's what people have asked and answered about working for and interviewing at Convergys.

View all 272 questions about Convergys

How long does it take to get hired from start to finish? What are the steps along the way?

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23 answers

It takes literally less than a day. They will accept ANYBODY into the program. After 5 weeks of training with 20 - 22 people, only about 3 people actually stay.

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1
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I applied for a job online & it took about 1 week for my interview & to fill out my paperwork. Unfortunately, because my background check was not completed by the time I was suppose to start training for a job with FedEx packages, that I could not start then. I was told last week that I a qualified for another FedEx (front line) & I will be starting my training this coming Monday (August 6th).

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1
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A month or more to get hired , and have to wait for hiring team to contact you

Answered - Customer Service Representative (Former Employee) - Columbus, GA

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I applied Thursday. I got the email to come in for an interview the Friday before Memorial Weekend and Wednesday went in for an interview but before I qualified I had to do am typing test which required I think a 25 wpm which was pretty easy I had 43wpm then the receptionist asked me to wait until the lady interviewed me. I got the offer. Did the paper work online then took my Bagde photo. After gave the receptionist my two forms of ID and was told to wait for the Finger Printing Email to schedule that. And maybe 20 days later got the email saying Iā€™m in the clear and I officially will be starting June 26th. šŸ˜Š

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3
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3 weeks
Review application.
Drug screening

Answered - Customer Service Representative (Former Employee) - Lubbock, TX

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12 weeks of paid training

Answered - Tech Support and Billing (Former Employee) - Cross Lanes, WV

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2 days...app..interview...drug test...start

Answered - Customer Service Representative (Former Employee) - Lubbock, TX

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They hire almost immediately but you have to wait on the training class es, it takes 6 weeks for training then your ready to be on the phones alone.

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I applied at 1am, got a call at 1pm. Interviewed the next day.

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2
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If you apply, you're hired. They hire everybody. If you pass training, you have a job.

Answered - Customer Service Representative (Former Employee) - Hazelwood, MO

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