Questions and Answers about Convergys

Here's what people have asked and answered about working for and interviewing at Convergys.

View all 236 questions about Convergys

What would you suggest Convergys management do to prevent others from leaving?

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20 answers

Raise pay for ACBS especially in Jacksonville nc to at least 14.50, offer part time and flexible full time shifts early mornings 8-3, mid day 10-5, evenings 1-8, insurance should be available immediately after training instead of 90 days

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I think it's time to clean house in erlanger ky that place is an absolute joke. From their training all the way to management. I've been lied to and misled. Avoid this place everyone. Never in my life have I struggled so much to go to work and make it they the shift. Now I know why they almost lost the program I'm in. Terrible work place culture.

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Stop playing favorites and give the slower learner more time to learn. Also stop treating employee's like they are in boot camp. I know management has to deal with a lot of young kids working there but they should also respect the older ones who might be slower tech wise. They need to choose older team leaders instead of the younger kids who have ego problems. I'm sure this is possible with the amount of employees they have within the company.

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5
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Better pay, offer raises and more flexible schedules, make it easier to get time off, eliminate the rigid structure snd micro-managsnd. Offer more advancement opportunities. Provide information about other projects and open positions. Treat employees like humans not machines

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4
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When you jump starting pay, move the increase up to include your tenured staff and managers too.

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4
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Don't waist your time unless you want to work for $10 an hour answering customer complaint calls. And if you do happen to sell something, you will have to wait until the the last week of the following month to get paid on your sales. Who holds commissions this long? Convergys holds YOUR commission that long.

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Just stop being so misleading. They advertise a "sales job" for $10 an hour plus "bonuses ". They make it sound like it's gonna be about sales. It's not. It's about 95% customer support/service, 3% tech support and 2% sales. It's near impossible to focus on selling a customer any product when they are calling in to complain about their AT&T wireless bill. Oh and if you do sell something, you get paid on it the last week of the following month. Such a joke.

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5
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Stop playing favorites and giving advancement opportunities to your pets before the job is even posted.

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8
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The hiring process of 'mass cattle' + strict background checks/testing, in my opinion, weans out some of those who would actually make great employees. The hiring process is not very lenient thus allowing those who just happen 'to pass everything' through the doors easily leaving others who actually struggle to pass everything to be given opportunities to prove themselves within the company- no chance. Convergy's (around my area) has been there for years and they can not seem to keep their employees nor treat them well, it's always been the same I am surprised they have not changed things around by now.

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One reason why I left Convergy's was a lack of communication between management and team leads especially since so many calls had come in and there weren't any solutions right away for me to solve. For instance, I had a gentleman call in saying he had closed his account but he still had been charged for services. Not only could I not find a solution for him, I had trouble getting management to escalate the issue for urgent resolution. That being said, communication between employees whether voice or electronic, is the key.

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5
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