I left Convergys last year for family reasons as my son was involved in a nasty car accident they have said I can reapply after six months which is up I’m presuming I will have to go through the entire recruitment process again is that correct?
The schedule I got out of trading was ridiculous. I was working 6pm-3a
Being required to micromanage and fire good hard working people with families because of not meeting certain verbage during calls. Example: Making offers in past tense...I could not do that to people.
The distance i had to uber there everyday
Answered - Customer Service/Retention (Former Employee) - Tamarac, FL
Answered - Liaison (Former Employee) - Salt Lake City, UT
Conflict with schedule
Answered - HEALTH CARE CUSTOMER SERVICE SPECIALIST (Former Employee) - Charlotte, NC
After six months of balancing school and a 40+ hour week I asked for a part time schedule, After wait for the schedule to be approved for a month and actually being on the schedule for two weeks I was told I had to work an hour mandatory overtime. A week later was told they were no longer going to be able to accommodate my part time schedule.
Answered - Customer Service Representative (Former Employee) - Las Cruces, NM
BCBSNC contract ended
Answered - Customer Service Professional (Former Employee) - Hazelwood, MO
Not enough hours
Answered - T.W.C Agent (Former Employee) - Olathe, KS
I was about to start school and both schedules would clash and cause problems.
Answered - Customer Service Representative (Former Employee) - Clarksville, TN