it's a call center, lots of bad management, poor business decisions and no matter how good you are or how much potential you have for growth managers will often keep you down in a place where they can best control you.
I was promised a great many things there when I first started, none of it came true even though I was highly qualified for higher positions with very little in the way of training I was never given the chance to advance. managers often favored those they knew well and were friendly with over those who were very capable and competent in the department and good team players able to boost the morale of all peers around them.
I know I sound bitter but I watched several good people leave this company because of their poor business practices and lousy management staff.
lots of demands and poor compensation, call center