Convergys Employee Review

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Great people
Sales And Service Represenative (Former Employee) –  Hickory, NCNovember 13, 2013
Wonderful place to work where they will train you up to your best ability. Willing to relocate to other branches.
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Bad management
Customer Service Representative (Former Employee) –  Clarksville, TNJune 23, 2018
The biggest issue is that emergencies are not acceptable & management doesn't communicate effectively. According to my immediate manager, I was fired...and yet the PR rep emailed me asking why I had been fired. Just wow.
Pros
Good pay, fun environment, lots of incentive
Cons
Confusing rules, bad management
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didn't work there long
Sales & Service Representative (Former Employee) –  Denver, COJune 23, 2018
call center closed 3 months after I started working there, so can't really say much about them other then job security was zero and the enviroment was ok, though we were working there knowing the job was going away soon
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Overall rating

3.5
Based on 13,810 reviews
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Ratings by category

3.3Work/Life Balance
3.4Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture

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