Convergys Employee Review

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fast paste, assiting others, continue training and learning
Collection Specialist (Former Employee) –  400 Rodgers Rd, Olathe ksNovember 13, 2013
Receive incoming calls to collect on debts owed, help customers make payment arrangements, collect amount due, set new due dates...

As a customer service rep you learn how to be a good listener, and how to use information to assit the customer...

I enjoyed knowing that i was able to help the customer scheldue pymnts and make other arrangments if neccessary...
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didn't work there long
Sales & Service Representative (Former Employee) –  Denver, COJune 23, 2018
call center closed 3 months after I started working there, so can't really say much about them other then job security was zero and the enviroment was ok, though we were working there knowing the job was going away soon
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Team Leads and Coaches are very condescending and do not provide you with any help in how to find needed benefit and HR information.
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  At home NCJune 23, 2018
Do Not Apply.
I have worked for other at home companies but this was by far the worst I have ever felt while on any job. No respect or help from leads.
Pros
Being at home
Cons
Most of the rest of the job experience.
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Overall rating

3.5
Based on 13,805 reviews
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Ratings by category

3.3Work/Life Balance
3.4Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture

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100%say women are treated fairly and equally to men

100%would recommend to other women

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