Customer Service Representative (Former Employee) – Jacksonville, FL – November 11, 2013
other than having to go from projects to projects the company is not bad to work for. co workers are fine. many diversed groups of nationality. Hardest part of day is staying on those headphones eight to ten hours. enjoyable part: in air condition on a very hot day.. typical day is taking inbound calls from moment of shift to end. two breaks and half hour to hour lunch. your main job...be in the seat.
Medicare Prescription Drug Plan Specialist (Former Employee) – Lubbock, TX – April 18, 2018
My typical day at work is very fast pace. I learned how to be patient mostly when i am talking with an elderly customer. The management team was very hands on, and was there when u needed help. The hardest part of the job was some agents don't follow the work scheduled.