Thank you for your feedback. We are sorry to hear that you did not feel fully prepared for your new contract and have shared your comments with our management team. Please contact our Vice President of Healthcare Travel Services Aram Hampoian at your earliest convenience so your concerns can be addressed directly. His phone number is 800-995-2673 x1316 and his email is Aram.Hampoian@coremedicalgroup.com. Thank you!