A typical day is getting yelled at by customers over the phone for 8 hours, and relying on luck to get manager help if needed (and it's needed frequently - basic aspects of the job such as password resets require manager approval, and heaven help you if you need to contact another department and can't get through to a supervisor for approval to call out). When you can actually get through to a manager, they are great. You don't get to move around, standing desks are not allowed. What breaks you are allowed to take is never clearly explained. If calls are in queue, you will get nasty emails reminding you that there are only a few acceptable things to pause to notate, but you better not miss notating an account for any reason. When I describe my job to friends, they have said, "it sounds like a prison".