Cortland Employee Reviews in Houston, TX

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Resident Relations Manager (Current Employee) –  Houston, TXJune 26, 2017
Love working here! It's truly an amazing place. They develop people and promote from within, there is nothing negative to say about Cortland. Love it!
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Would not work here again
Leasing Consultant (Former Employee) –  Houston, TXSeptember 27, 2016
High turn over rate! The Corporate does not care for their lowest employees well-being and treatment, they are only concerned if it affects their paycheck. HR does a great job of pretending to help, until they can find a way to fire you or get you to quit with unacceptable working conditions
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Better Opportunities Exist.
Senior Service Technician (Former Employee) –  Houston, TXAugust 25, 2015
Was offered the position of Senior Maintenance Tech (I.E Assistant Maintenance), took them almost 3 months to hire me on. Was given the previous nights notice of first day of work. The first day of work no one even knew i was supposed to start and didn't know what to do. They only offer a 20% discount on living and the apartments are too expensive (even unrenovated ones) for people who don't have more than one source of income with family, you pay for trash, water, and pets and its all due every 1st instead of split from each paycheck. Residents complain constantly about the simplest and often ridiculous things. Every complaint is a work order, instead of putting all the work orders from one apartment on one job they use multiple jobs and print multiple pages for the jobs. Meaning lots and lots of trees used for one apartment with 1-5 or more issues (1 page per issue). Lots of bugs and critters infest the complex, to include a massive infestation of Wasps, Hornets and Yellow Jackets. Apartments are made of cheap material and constantly need maintenance, especially the A/C units, both inside and out. Meaning at least 2 outside units a week and a fur down every other week. There are also a lot of people who steal things on the complex, especially the teens that come from the High School directly behind the complex. The Lead maintenance doesn't like or often acknowledge change, even if it's easier or more efficient. The golf carts only work when they want to and have major issues, to include not starting, and dying in the middle of the road. The shop also has issues with lack of  more... space, clutter everywhere, especially with old used parts that are considered recoverable. None of the contractors that get hired seem to fix anything or know what they are doing since everything stays half fixed. Yet that doesn't stop them from getting payed unnecessary amounts of money for not doing their jobs. Overtime is extremely frowned on and is tracked every week. If you are over at all you are forced to stay home without getting paid. It was nice to have more time off but in order to pay the bills the extra money was needed. Also there are only 2 people on call so you can't go out and get another job or get time for school. For example: You work all week plus overtime and it amounts to 48 or even 50 hrs. Instead of getting paid for all that time you have to take time off during the week because they only pay up to 2 hrs of overtime, meaning you get a long weekend or a break during the week. However, you get behind easily due to the high volume of work and they complain and question why your so behind. I had a situation where the lead maintenance was unhappy with the amount of work orders i had done because i wasn't as fast as he was and i was taking to long. Even though it was only before lunch and not the end of the day, meaning i still had 5 hrs left to get caught up, but because i was doing difficult work orders that were time consuming i had to take extra time getting those done, like unclogging a tub or sink or fixing a leak, instead of changing bulbs and filters which only take 5 minutes. Also if the work order is 3 days old they complain about it not getting done, even if you have a constant work load of leaks, a/cs, fridges not working, etc vs a closet shelf needing install or a door requiring paint, if a job is 3 days or more old and it in all reality should be postponed due to the circumstance, you still have to stop doing everything and take care of it. Lastly they expect you to do online training, but you can't do it at home you have to do it during work hours. Which if you do so you will take a lot of time away from your work load since they are 3 to 4 hour webinars and you can't skip through them.

To make a long story short I would not recommend working for this company. They don't really take well to outsiders and are set in their ways of doing things. They also have a hard time listening to important details. Like when someone mentions (and yes it was mentioned) that they can work on a/c units but have never installed one before both inside and out. They treat you like your an idiot for mentioning it to them and that it's an inconvenience on their part to have to train you. Thanks but no thanks, keep your attitude and your expensive property.
Pros Medical Dental Vision (all 3 are costly, especially for families), 401k, Pto, Friendly Staff, Work Experience
Cons Very Extensive workload for minimal amount of staff, Priorities are chaotic and often unclear, little to no overtime, employee discount is a joke, Time Management, Employee Appreciation
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Based on 126 reviews

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3.2Work/Life Balance
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3.1Personal Development

3.6Career Opportunities

2.8Family Support

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