If you were in charge, what would you do to make Costco Wholesale a better place to work?
Just keep going great to be honest! As long as customers are happy And coming back that’s all that matters.
Got the job to have a part time gig while finishing degree. Heard Costco paid well for retail and worked with student's school schedules.
Was only partly true. They won't schedule you during time you have classes based on your school schedule, which they request, but any time outside of that is fair game. Without any consideration to any other factors. Even commute time. Part timers only required to work 24 hours to maintain status, so I thought it'd be no issue for them to schedule me 8 hours Friday, Saturday and Sunday. They will not accommodate this. Was always scheduled 5 days a week in any gap my school schedule allowed. Even for 4 hour shifts which quite frankly aren't worth showing up for. Bringing this up with management was fruitless so I ended up having to submit overloaded class schedules each semester to get them to leave my weekdays alone, then just drop the classes I didn't need before they were charged. Ultimately had to take a leave of absence my last semester there.
Issues don't end at scheduling. The job itself is also easily the most degrading work I've ever had to perform. I got hired as a Front End Assistant, but was quickly pigeonholed into cart crew every shift, where on numerous occasions I worked alone. Wouldn't be so bad if I was just responsible for carts, but as it is Costco where large items are sold I was also responsible for lifting heavy equipment onto and off of vehicles. Again often by myself, in 100 degree Texas heat. Requests for help or rotations were often ignored. Despite my manager assuring me that Supervisors would have to rotate me when I requested it, the very same manager also pulled me aside to make sure I understand that I don't decide when to rotate, the supes do, after I tried exercising my right to work inside and cool off.
So my job consisted of pushing carts for 6-8 hours straight, while also having to serve arrogant and ungrateful members with lifting furniture, for which we could not receive tips, even when rarely offered. Costco believes that since "they pay us so well" that we don't need them, and taking them was a terminable offense This type of work has deleterious effects on your body even when you're young and healthy. I routinely had back and knee pain that I would have to spend my own money on equipment to address. When I requested to work inside one day due to the pain, I was told curtly and coldly to "bring a doctor's note" by a Front End Manager. When I did produce a doctor's note, who attributed the pain to the type of work I was doing, they changed their tone as it was reported as a chronic workplace injury that wasn't properly addressed, but in the end I was reprimanded unofficially (no write up) for not reporting it properly in the first place.
Beyond the physical labor we were required to clean up trash in the carts and the parking lot, which honestly we didn't take too seriously as who has time for that with all the other stuff we're responsible for with so little help? Their approach to better enforcing this aspect of our job was to have us wear trash bags. When I say wear trash bags I don't mean we were given bags designed to be worn, they just gave up plastic wastebin bags and had us figure out how to keep them on us.(we would tie them through our beltholes) We instead would just take trash out of carts and put it in trash cans as none of us wanted to wear trash on ourselves in bags that weren't designed for it. Especially considering the trash we encountered was often Food Court and Sample scraps, which could leak onto our clothes if worn. This was not acceptable to management, who not only enforced wearing the bags (with which we all complied) but also would enforce having actual trash in the bag. If cart crew members were seen wearing bags with no trash in them, they were given a formal coaching that wen't into our file and could lead to a counseling notice if enough were accrued. Other coaching violations were taking "extended" water breaks or talking to co-workers on the lot.
Cart Crew is seen as an entry level position, but I was kept there for almost two years despite applying to other positions, or people being hired into the same position after me. I would see other front end employees hired after me begin working indoors immediately, and in turn get promoted to other positions faster as they are more directly working in front of management. Cart Crew is inherently seen as lazy as the only time management comes outside is if something is wrong and they're looking for someone to blame.
The best part is the pay, the benefits, and working with people who are for the most part very appreciative of their job.