Lots of Autonomy. The worst thing is the inconsistancy in the amount of work.
(SIU) Field Investigator (Current Employee) – Jacksonville, FL – October 12, 2018
My dad used to say that if it was all fun they wouldn't pay us to do it. Sometimes it is very busy to the point of being overwhelming. Other times it is very slow. Hard to budget and pay bills. Upper level management is top notch. Very professional with high expectations. Like many places, mid-level management can be hit or miss.
Lots of autonomy
Unexpected lack/loss of hours work. Some mid-level managers are bullys.
I worked from my home. Received my assignments via company e-mail. I made all my own appointments.
Field Investigator (Former Employee) – Jacksonville, FL – September 27, 2018
I would receive my job assignment via e-mail. I made all calls for appointments. I would give a daily update.
I have done this kind of work for years. I just learned their system for reporting it to supervisor.
I had very little contact with management.
I worked remotely, with little or no contact with supervisor or other investigators.
Getting supervisors to clear completed cases was the hardest part.
The most enjoyable part was the investigation and meeting new people and investigating their claims. I truly enjoyed the investigation part of the job. The extended travel to far off locations was also enjoyable.
Poor managed company. Management uneducated regarding the geography of the State of Colorado thus creating a very undesirable work atmosphere. Management very difficult to contact for questions regarding client wishes. No feed back on work done.....good or bad. The job could ruin an employees vehicle in mere months. Poor company.
Investigator (Former Employee) – Jacksonville, FL – January 3, 2019
The company tries to push through as many investigations as possible with little regard for the investigators. Company charges around $75 per hour for investigations and pay investigators less than $20.
Quality Control Editor (Former Employee) – Orlando, FL – August 28, 2017
I don't have anything positive to say about this place except that my coworkers were great and the job itself was easy and took no effort on my part. The management is a joke. They pretty much fired everyone in their Orlando Quality Control department in the space of a few months all the while saying that they "didn't anticipate any more cuts." They allow people to work from home all the while knowing that they will lay off those employees within a few days. Sick. I wrote a similar review on Glassdoor and the company replied back that "they didn't anticipate any more cuts" well....that's easy to say when there really isn't anything left to cut.. :) This place lets people go in some of the worst ways imaginable and I take comfort in knowing that the majority of its former employees can vouch for and agree with these sentiments.
This job is great...You are not stuck in an office, you can get out and work at various times of the day, and you are challenged to find new and creative ways of getting the job done, But... The work schedule changes weekly without notice or concern for your personal life. if you don't care about a set schedule or regular days off, this is the job for you.
The compensation for travel and report writing is ...sad..But...the pay rates for doing your investigations are fair.
I would recommend this job to anyone who is interested in Private Investigations.
N/A (Current Employee) – Jacksonville, FL – April 26, 2017
The CEO is moving the company in the right direction, there is a significant change in attitude and office atmosphere. It really makes it a job you look forward to coming to which is important. All areas understand they work together and there is always an open line of communication to for suggestions and to make things better. The company also has a wonderful benefits package matched no where else.
Claims Investigator (Current Employee) – Colorado – February 10, 2018
This company is a great company and the employees and management are great and helpful. The work itself is a little stressful. This job is great it just requires a lot of hard work in order to make the money you need.
Controller (Former Employee) – Jacksonville, FL – February 17, 2017
Due to new management structure, my position was eliminated. Daily day at work was a pleasure. The atmosphere was like a small family. Diverse work culture. Management is outstanding and very engaged in daily activities. CEO speaks to all employees and does not hesitate taking employees calls. Most enjoyable part of the job was the work itself, but doing it in such an accepting and fun environment. Hardest part of the job was building the finance team and ensuring the cohesiveness between all members.
Company culture is very diverse
New company working on new processes, but heading in the right direction
Field Investigator (Former Employee) – PA – July 7, 2016
Been there going on 2 years. At first it was OK but they have now merged with another company and are taking everything from us such as holidays, personal time off. No chance of raises or advancement. Sit in your car in the hot summer frying and freezing in the winter. Beating the heck out of your own vehicle and driving to bad areas of the city. Drive about 3,000 miles a month. Slows down to nothing in the winter months and have to put in for partial unemployment and even now during the busy season of the summer we are between 20-30 hrs a week.
if you make 40 hrs a week u can make good money, and thats a big IF
Okay place to work, a lot of travel putting a ton of miles on your vehicle. Don't get paid mileage. Insurance is expensive. I worked there for 3 years. I put at least 60,000 to 80,000 miles on my car per year. 90 % travel, and a lot out of town away from your family. There is no room for advancement unless you have worked there at least 8 to 10 years. I worked as a claims field investigator as well as desktop. Desktop only pays $13.00 per hour, and there is no flexibility in your hours.
Investigator (Current Employee) – New Jersey – February 2, 2017
There was no work life balance. Management seem to change every other week without any kind of notice. They are in the middle of trying to figure out which kind of company they want to be. Due to that no investigator knew anything.
Investigator (Former Employee) – Iowa – December 3, 2016
Company is a joke. Investigators are treated with no respect and with low wages for what the company charges their clients. You will be quickly trained and thrown into the field with out any assistance. Management does not care about you as long as someone handles the case so they can meet their quota. There are better jobs out there. You will travel up to 4 hours a day to and from a case and they expect you to have all reports done in the same day then back at it next day. Investigators come and go once they see what the company is all about.
Over worked, little pay, no home or social life with the countless extra hours that will be required