Some typical aspects given industry; some glitches.
CLAIMS INVESTIGATOR (Former Employee) – Brooklyn, NY – January 28, 2019
This company is a typical company in its industry. While investigative claims jobs are functionally autonymous, meaning an investigator creates one's own flexible schedule, this was sometimes challenged by upline managers. Most approaches were considerate; some asignments were a welcome change of pace. In those instances, I found my work was recognized for its merit and I was the preferred choice to handle some similar cases. That felt like job satisfaction. In contrast, my declination of one case assignment for what I thought was a good reason resulted in no assignments for one month. The recourse was going to the next manager up the line who had little or no knowledge of me, or my work. There was absolutely no interface with any manager at any time except by e-mail or text. The resulting impact was one is just a cog in the wheel. This worked well at times and opens a window to a lack of respect when differences arose as no one knows whom the employee is really.The salary per hour is low. I learned that I had started at a slightly higher rate per hour due to certain prior experience. It was actually $3 mor per hour than a colleague who had just been given a 2% raise after 8 years on the job. I had 2 great managers that I really liked; I interfaced well with both. The third manager had a management style which I felt was intractable and flippant. The hardest part of the job was driving in areas with construction, detours, and detours at a lower rate of pay that the on site per hour pay. The most enjoyable part of the job was meeting people.