Straightforward, but mentally demanding job
The actual work is structured and not difficult or demanding with generally support from your team and peers. Due to the nature of the job, there can be a fair bit of stress from dealing with unhappy callers, mis-routed caller and pressure to put the sales first and customer service second from management.
ProsEasy Job, Good environment, Opportunity for overtime/bonuses/advancement
ConsPressure to make Sales, Need fully open availability