It was great when I started but went downhill.
Direct Sales Representative (Former Employee) – Bethlehem, PA – November 13, 2018
There is no longer a direct sales department at this location. The powers that be said it was due to lack of calls; we all kind of figured it was due to outsourcing. If you're decent at using a computer and making small talk with the callers, the job was easy enough. Since I'd been there so long and had received some raises over the years, the hourly pay made it worth it to stay. Commission was transparently calculated for about 2.5 years and then there was some shuffling around of higher ups and the way commissions were calculated became very mysterious. Once the team leads and seniors got their commission entirely cancelled, you could sense the drive for sales success just taper off. Paid time off didn't show up until a year before the department closed. Medical excuses weren't accepted. The benefits weren't great. I saw some bedbugs. Overall, my coworkers were fantastic people.
good hourly pay, empathetic coworkers
attendance policy, unclean environment