CSR - Customer Service Representative (Former Employee) – Baton Rouge, LA – September 17, 2018
These folks are desperate for folks but they didn't even give me a chance. They aren't loyal to those who have been there for over 10 years. You would think with u-verse here they would hire folks who can do the job. Wrong
Business (NSC) Technical Support Representative (Former Employee) – Oklahoma City, OK – September 16, 2018
My department was very organized and well managed. Supervisors and Managers were very approachable, willing to give positive feedback as well as constructive criticism. They fostered a teamwork approach and were very encouraging in the way of education and certifications. I would recommend anyone to work for Cox Enterprises
Training Manager Military Accounts (Former Employee) – GA – September 14, 2018
cox provided great training, concerned about to work place culture, very collaborative, always to listen to employees, great employee incentives,. I learned great management skills. The hardest part of the job was competing with social media.
Customer Service Representative (Former Employee) – Chesapeake, VA – September 14, 2018
The best part of working for this company was learning how demanding cable and tv, internet, phone to society today. I also learning trouble shoot, improve on my communications skills and offer new service to current subscribers.
Great atmosphere, good pay, questionable management
Technical Support (Former Employee) – Baton Rouge, LA – September 13, 2018
The atmosphere and coworkers are great, and there are so many great rewards, perks, bonuses, rewards, and good pay. For all of the above I give Cox a 5. But management is an issue. You change managers every six months, and most are way too micromanaging and play favorites. You have very little room without being questioned. And there are seemingly favorites played in the name of diversity. This unfortunately has a role in career options and advancement.
CSR - Customer Service /Retention Rep (Former Employee) – Baton Rouge, LA – September 10, 2018
although the job could be stressful at times....the incentives and employee activities created a family environment... my typical day started at 11 and ended at 8 with 1 hour of lunch and 2 15 minute breaks...management was helpful and available via a one button push via intranet. workplace culture was fun and family-like...The hardest part of job was difficult customers who were irate...the most enjoyable was the contests and incentives
Call Center Representative (Current Employee) – Baton Rouge, LA – September 9, 2018
This is more of a sales position than technical support. Customers are always angry because there services don't work. They complain about the price of services as well as it's libilty. Managers are always comparing the outsourcing depts to us. Management has there picks and chooses. They have you wait a year before you can apply for anything else and there isn't alot of positions avaiable when you don't know somebody or in the clinque. Your schedules after training are based on the metrics they have like Voice of the customer (surveys from customers), selling, schedule compliance,and your trasnfer rate to higher departments. Work here to get the discount on your services and get some experience in Telecommunications.
Discount on services. Contest for gift cards and events.
Honestly managment and unrealistic goals ruin this job
Solutions Specialist (Former Employee) – Fort Smith, AR – September 9, 2018
Full time only no part time Can be fired for any reason Your just a number or a cash cow Brown nosing and sucking up to managers leads to success A majority of successful reps use dishonesty to sale this causes our goals to skyrocket due to fake numbers avoid central market arkansas oklahoma.