Cox Communications Inc. Employee Reviews

Amazing people, amazing company, amazing work life balance, best company I have ever worked for. Truly a company who cares about you and your well being.

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Good manager

Data Analyst Intern (Former Employee) - Atlanta, GA - December 7, 2023

All my coworkers were easy to work with and were willing to help you succeed. I wish I had more projects to work on but it was a good learning experience overall.

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Cox Communications Inc. insights

Based on 1,177 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Inclusive work environment

productive workplace

Technical Support Representative (Current Employee) - Remote - December 6, 2023

really just writing this so i can get access to the other reviews big it really is a great place to work with great benefits. my first job without a toxic workplace

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Good technology but poor leadership

Job Title & Duties: System Administrator Level 2 (Former Employee) - Atlanta, GA 30328 - December 5, 2023

What is the best part of working at the company?The lunch area was the best updatedWhat is the most stressful part about working at the company?The lay offs having to worry if you will have a job every yearWhat is the work environment and culture like at the company?Very corporate very structured What is a typical day like for you at the company?Meetings and more meetings is what you can expect

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Good culture and benefits, but you have to have thick skin.

Customer Care Specialist (Former Employee) - Oklahoma City, OK - December 4, 2023

Very stressful at times, but it can be very worth it. It's a good starting point, but moving up is hard even as a consistent top performer for years. Maybe look into sales first.

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Terrible. I feel for the few good people who work there that are stuck.

Human Resources Business Partner (Former Employee) - Gainesville, FL - December 3, 2023

What is the best part of working at the company?A very poor employer. Management is only concerned with saving their jobs and not supporting their employees.What is the most stressful part about working at the company?The culture that is provided there. Top down management. They say one thing and actions are the exact opposite.What is the work environment and culture like at the company?Non existent. Worse place i have ever worked. What is a typical day like for you at the company?Never proactive....always knee jerk reaction from management.

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Working in the the Retention Dept was the worst job EVER!

Retention Specialist (Former Employee) - Las Vegas, NV - December 2, 2023

Cox is constantly hiring Retention agents because the turnover in this position is so high. The customers are abusive and are allowed to yell and use profanity. If the customer yells and uses profanity and hangs up, you are required to call them back. Management is not supportive. A manager told me that anyone that has morals or values will not last long. It is such a horrible environment that agents will just get up and walk out the door and management doesn’t care because there will be another training class starting. The classes start with about 30 agents and within 6 months to a year, you will either be on a final notice or so burnt out that you will resign.

Pros

Decent benefits

Cons

Horrible morale, unsupportive managers, abusive customers.

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Overall the job was good and satisfying

Route driver (Former Employee) - 103 w watkins phx Az 85003 - December 1, 2023

What is the best part of working at the company?Great benefits, Good hours to work.What is the most stressful part about working at the company?Trying to do two or three jobs at once.What is the work environment and culture like at the company?Busy. Working multiple departments throughout the dayWhat is a typical day like for you at the company?Report to work at 6:00 a.m. or 2 hours in one Department at 8:00 you work in a different department for another 2 hours doing a different task and every 3 hours you move to different departments

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Lots of nice people, poorly run company.

Sales (Current Employee) - New Orleans, LA - November 28, 2023

Great benefits, management is so nice the fail to hold employees accountable. Leads to unprofessionalism, unreliable employees. Neoptism rampant, little room for growth. Massively unqualified managers and directors. Stick it out as long as you can, have them pay for educational expenses then move on.

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Great company to work for.

Route Support Tech II (Former Employee) - Las Vegas, NV - November 28, 2023

Small group of employees in this department. Very diverse, great pay, great manager. The most enjoyable part is the co workers, the hardest part is the training. This job is constantly evolving and you are learning something new every day.

Pros

Job security

Cons

Very hectic and busy all the time.

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Understanding, compromising, and loyal.

Customer advocate group (Current Employee) - United States - November 28, 2023

Cox Is a great place to work. The leadership has always made it a point to listen to the employees and make actionable changes for the better. Our metrics are always being reevaluated to ensure they align with our goals as a company, and what is seen as fair and attainable for the employees. Pay gets reevaluated to ensure fair market wage. Vacation time is more than fair, quartleu bonuses, yearly annual evaluations and raises. Sick time. Holiday pay. Extra bonuses through a rewards provider. Opportunity to be promoted in any position you want. Great culture and amazing benefits. 401k and almost immediate vesting. We even have fertility benefits that are 100 percent covered. Run to fill out an application, and don’t give up until you get hired here.

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Stressful but Supportive

CSR - Customer Service Representative (Former Employee) - Wichita, KS - November 26, 2023

Yes back to back calls are stressful, especially after we were all sent to WFH and everyone calling in was frustrated but my management team was super supportive and even provided information on how to get additional support outside of work. They encouraged using PTO when it was available, if you needed it. Mental health was very important, at least with my experience.

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No opportunities for advancement

CSR/Tech Support (Current Employee) - Baton Rouge, LA - November 25, 2023

Yes they offer good benefits, but that's about it. Instead what they really offer you is nonstop back to back calls with frustrated and angry customers who have already spent 20 minutes trying to communicate with an outsource partner in the Philippines before they are dropped off to your phone queue with no explanation of what happens for the previous 20 minutes. They have been trying to promote growth and career advancement, but refuse to provide employees the direction and support they may need to advance and better support the company to grow.They reward bad behavior frequently with commission based sales. This leads to 90 yrold grandparents with the gigabyte internet speeds and unlimited data package who may only utilize 40 gigs a month of thier home internet. Cox states they want employees to succeed but only showcase those employees who start from outside the company, and typically only promote those who are able to manipulate the metrics in their favor by lying to customers or actively participate in deceiving customers in order to boost profits.

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Fun Workplace

Sales Associate (Former Employee) - Las Vegas, NV - November 24, 2023

Great place to work. It was fun and challenging. I graduated and had to resign to pursue my medical career. I loved the team work. The store I worked in always had some contest going and treated us like we were people not just some disposable asset.

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Great company

Technical Support (Former Employee) - Phoenix, AZ - November 23, 2023

Worked for 15 years , cox was on top of benefits and pay . Great place to work. Sometimes working on the phone can be stressful for sure . It does balance out in the long run .

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Client Executive

Outside Sales (Current Employee) - Omaha, NE - November 16, 2023

Toxic management in professional sales that is making everyone look for employment elsewhere. Deceptive hiring and recruiting practices and you will not last long here as they are falling completely apart. They are writing people up nonstop so smart people quit and move on. Saves on unemployment and severence along with not doing major layoffs.

Pros

Benefits and commission ramp up pay when you first start.

Cons

Brutal workplace environment essentially run like an old school telemarketing company.

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Used to be a great place but...

Field Supervisor (Former Employee) - San Diego, CA - November 16, 2023

I was a 20+ year employee and enjoyed most of my time with the company. When the last Cox daughter passed away, "family run" was buried with her. The current leadership is destroying the company and most field employees are miserable. Very sad that a once loved company is sliding down hill fast.

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Apply with caution

Solutions Specialist (Current Employee) - Oklahoma - November 9, 2023

Not the greatest place to work. Hours change without you being notified and pay decreases without any warning. Management is awful and inconsiderate.

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Collaborative and teamwork focused

Executive Director (Former Employee) - Atlanta, GA - November 8, 2023

A great place to work that supports employees and customers. Very collaborative and team-oriented, the company values the voice of the employee and makes changes accordingly.

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Focused only on $$$

Field Supervisor (Former Employee) - Chesapeake, VA - November 7, 2023

New president means layoffs for folks. They used to be focused on employees , like family. Not any more. They continue to do layoffs and just don’t care anymore.

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Official response from Cox Communications Inc.

November 21, 2023

Thanks for sharing your thoughts. Layoffs and other organizational changes can be overwhelming, and are always the result of much thought, deliberation and input. When they happen, we strive for transparency, thoughtfulness and support: taking exceptional care of our employees whether they're impacted by changes or not. Putting people first continues to be our guiding light, especially during times of upheaval. We wish you all the best in your future endeavors!

Learn new technology everyday with fun people to work with.

Fiber Techician 3 (Former Employee) - Harahan, LA - November 1, 2023

Working there didn't deem to be a job, it was a fun place to work. Only drawback was the last 7 years of soley being on call 24/7 was a toll on my personal / family life.