Cox Communications Inc. Employee Reviews

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4.0
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Great company with a good set of benefits
Software Engineer II (Current Employee) –  West Warwick, RINovember 13, 2018
The company has been a great place to work, has a decent work life balance, and provides you with chances to move in the company and prepares you for possible future advancement. They have decent benefits and are willing to take care of their employees.
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4.0
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Lots of good people doing the work.
Director of Product Management and Development (Former Employee) –  Atlanta, GANovember 13, 2018
Very family oriented company. Nice new campus with lots of open space. Most people go out of their way to help others. The company is spread out across the United States so you get a wide range of travel opportunities.
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3.0
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Family Oriented
THIRD PARTY SALES (Former Employee) –  Baton Rouge, LANovember 12, 2018
During my 4 years of being employed by Cox Communications, It felt like family. Everyone was always courteous and respectful and willing to assist you in any way.
Pros
Bonuses and profit sharing
Cons
Advancement always promised but never delivered
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4.0
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Great place to work with friendly people.
Account Service Representative (Current Employee) –  Work from Home AgentNovember 12, 2018
A typical day at work was simply answering inbound calls with customer questions about their bill and services, upselling and tech support. Management was great and easy to deal with, the hardest part of the job was dealing with angry customers with their TV or internet services not working properly, most enjoyable was closing a sale and building rapport with a very diverse customer base all across the country.
Pros
Discounted television and internet services.
Cons
Performance metrics and bonus structure keep changing.
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5.0
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Competitive Marketplace, Excellent Family Culture, Excellent Benefits
Workforce Management Analyst III, Customer Care (Current Employee) –  Atlanta, GANovember 12, 2018
Long-term Employee have been happy with the Business is conducted, great leadership, great opportunities, wages are higher compared to like job outside of.
Pros
Excellent Working Environment
Cons
Excellent Working Environment
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5.0
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Great Company
Senior Manager of IT (Current Employee) –  Atlanta, GANovember 9, 2018
Great family run private company able to focus on the long term. Ability to promote and move around within the company. Good work/life balance. They care about their employees!
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3.0
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Company is ok
Field Technical Installer (Current Employee) –  Chesapeake, VANovember 8, 2018
Company could be better if, the pay was more adequate for the hours that we work honestly its my only gripe about the job, hours are to late, we have really odd days off
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5.0
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Great Company!!
Field Operation Manager (Former Employee) –  Baton Rouge, LANovember 8, 2018
More opportunities should be given within for advancement instead of bringing in management from other MSOs.

Lateral positions should be considered and available to employees that are performing well when optimization takes place due to a position going away.
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5.0
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Fun place to work.
Greeter (Current Employee) –  Fort Smith, ARNovember 7, 2018
Great environment, very diverse community. Great pay, good hours. Great benefits. Strong manager. Advancement opportunities available. Many job opportunities
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3.0
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I dont remember much
Tier III Digital Video Analyst (Former Employee) –  Atlanta, GANovember 7, 2018
I had a nice time. lots of team building meetings. lots of opportunity to learn new things. tons . of classes. I think I gained about 15-20 lbs sitting around in the NOC thopugh
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4.0
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Productive and fun work placed
Video Tech Care Consultant (Current Employee) –  Houston, TXNovember 6, 2018
Very Productive environment .Have multiple shifts available for employees as well as guaranteed hours plus over time .All of Management are on the same page ,management sends out emails throughout the day communication is a must with this company.The hardest park of the job is getting of the phone with friendly customers .
Pros
Healthcare
Cons
shorts breaks
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3.0
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Benefits
Technical Support Representative (Former Employee) –  Omaha, NENovember 5, 2018
I really don't remembered it's been a long time but i think it was a good company back then but not sure right now .

Benefits were good but now i am not really sure how things are over there
Pros
none
Cons
none
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1.0
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I worked there for 2 years
Xerox (Former Employee) –  El Paso, TXNovember 5, 2018
The system was crazy, unreliable, complicated, and took over 3 months to learn. I only lasted so long because it was the first full-time job I had & did not have time to look for another job.
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5.0
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Customer service
Sales Representative (Current Employee) –  Roanoke, VANovember 2, 2018
Helps you learn how to meet goals , Helps you become better at customer service and greeting more people , making you thrive to do the best you can .
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5.0
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Great company
Cable Technician (Former Employee) –  Mobile, ALNovember 2, 2018
As long as you keep busy doing job the job you can make a lot of money installing as a contractor in different methods they change all the time so I'm not going to list the methods
Pros
Discount on your cable bill
Cons
Good luck at taking a lunch
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1.0
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Can't Diclose
Technical Support (Current Employee) –  1341 Crossways Blvd, chesapeake VANovember 2, 2018
Norma telecommunications job but limited ability to assist customers do to company decision making. Signed a non disclosure not able to disclose the info
Pros
Can't Diclose
Cons
Can't Diclose
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4.0
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Great Company
Executive Director Solutions Engineering (Current Employee) –  Atlanta, GANovember 1, 2018
Great company to work for, good comp and benefits. Great campus with on-site gym and cafeteria. Management is flexible on job hours and supports remote working if the job can support it.
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1.0
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Bad place
Senior Salesman (Former Employee) –  Lexington, KYNovember 1, 2018
Didn’t care about employees. Only cared about targets. Never had ways to improve getting those targets though. Management pushes employees to hit crazy high targets so their bonuses get bigger.
Pros
None
Cons
A lot.
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4.0
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Family Culture
Manager, Cox Communication (Current Employee) –  Fayetteville, AROctober 30, 2018
In NWA Cox Communication has a family culture. I have enjoyed getting to know everyone I work with and all the boundary partners that I have come to know.
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4.0
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inbound customer service
Tier 1 Technical Support Help Desk (Former Employee) –  Omaha, NEOctober 29, 2018
inbound customer service for cable, internet and phone products offered as services by the company.

help desk work for custoemrs , helping resove account technical issues with video, internet and phone equipment. activation and cancellation of service accounts.
sales and upsells were also included
Pros
good work environment and benefits and pay scale incentives
Cons
pressure to upsell while troubleshooting seemed inappropriate
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Overall rating

3.9
Based on 2,279 reviews
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Ratings by category

3.7Work/Life Balance
4.0Compensation/Benefits
3.4Job Security/Advancement
3.5Management
3.8Culture

Women's ratings

2.7Fairygodboss Score

67%say women are treated fairly and equally to men

67%would recommend to other women

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