Cox Communications Inc. Employee Reviews

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4.0
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Good Place
Arkansas - Sales Representative (Former Employee) –  Fayetteville, ARSeptember 20, 2018
Fun group of people and enjoyable job. Schedule sometimes was a little rough but overall its a good place. There was a lot of opportunity to move up and to make good money on bonuses.
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1.0
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it was okay,not too much
Technician (Former Employee) –  Alexandria, VASeptember 19, 2018
not too good,the pay went down and i wasnt paid for several huge projects.Baseball stadiums and churches i was not paid for and i feel as if i could sue or get compensation for going through struggle
Pros
n/a
Cons
The people
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5.0
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Had employee feindly environment
Account Executive (Former Employee) –  Baton Rouge, LASeptember 18, 2018
Offered employees a game room in the breakroom. A meditation cell phone free zone with comfortable lounge chairs, soothing music and relaxing fountains.
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3.0
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technician
Customer Service Technician II (Former Employee) –  Houston, TXSeptember 17, 2018
the job was not too bad. some days calls would seem as if they would never end, sometimes days were long. management was quite fair for break and lunch.
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5.0
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Great place to work
CUSTOMER RETENTION REPRESENTATIVE (Current Employee) –  Phoenix, AZSeptember 17, 2018
Nice place to work for. Great benefits from day one. Provides huge discounts on video; internet and homelife. On the job training. Call center environment.
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1.0
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Janky
CSR - Customer Service Representative (Former Employee) –  Baton Rouge, LASeptember 17, 2018
These folks are desperate for folks but they didn't even give me a chance. They aren't loyal to those who have been there for over 10 years. You would think with u-verse here they would hire folks who can do the job. Wrong
Pros
None
Cons
Liars
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5.0
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Fast-paced, collaborative, positive
Business (NSC) Technical Support Representative (Former Employee) –  Oklahoma City, OKSeptember 16, 2018
My department was very organized and well managed. Supervisors and Managers were very approachable, willing to give positive feedback as well as constructive criticism. They fostered a teamwork approach and were very encouraging in the way of education and certifications. I would recommend anyone to work for Cox Enterprises
Pros
Teamwork and employee centric
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5.0
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Na
Sales /Retention (Former Employee) –  Las Vegas, NVSeptember 16, 2018
Great place to work, lots of opportunities for advancing. Great pay to help sustain a great lifestyle. Best place ive ever worked would recommend great company very family oriented
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3.0
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Great Benefit
COX BUSINESS SECURITY TECHNICIAN (Current Employee) –  Baton Rouge, LASeptember 14, 2018
Been with the company 8 years and out of the blue got called into HR for "time theft" for a after hours on call policy that was never in writing and terminated. Never though this would happen..
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3.0
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nice place to work
Retention Customer Service, Inbound (Former Employee) –  Oklahoma City, OKSeptember 14, 2018
good people worked well with you had many promos provided food often would recommend good place to work supr work well with reps to solve probs
Pros
discounted services
Cons
stressful customers
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3.0
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Everyday is exciting dealing with customers
Training Manager Military Accounts (Former Employee) –  GASeptember 14, 2018
cox provided great training, concerned about to work place culture, very collaborative, always to listen to employees, great employee incentives,. I learned great management skills. The hardest part of the job was competing with social media.
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3.0
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The Best part of Working at Cox Communications
Customer Service Representative (Former Employee) –  Chesapeake, VASeptember 14, 2018
The best part of working for this company was learning how demanding cable and tv, internet, phone to society today. I also learning trouble shoot, improve on my communications skills and offer new service to current subscribers.
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5.0
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People focused culture
Executive Director, People Services (Former Employee) –  Atlanta, GASeptember 13, 2018
People centric. A little overly “millennial” focus. Leadership capabilities varied greatly. Previous COO was great. Great facilities, online training available.
Pros
Cafeteria, fitness facilities, transit shuttle, flexible work hours
Cons
Shifting to primarily millennial focus
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4.0
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Great atmosphere, good pay, questionable management
Technical Support (Former Employee) –  Baton Rouge, LASeptember 13, 2018
The atmosphere and coworkers are great, and there are so many great rewards, perks, bonuses, rewards, and good pay. For all of the above I give Cox a 5. But management is an issue. You change managers every six months, and most are way too micromanaging and play favorites. You have very little room without being questioned. And there are seemingly favorites played in the name of diversity. This unfortunately has a role in career options and advancement.
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4.0
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good employee/management coaching and incentives
CSR - Customer Service /Retention Rep (Former Employee) –  Baton Rouge, LASeptember 10, 2018
although the job could be stressful at times....the incentives and employee activities created a family environment... my typical day started at 11 and ended at 8 with 1 hour of lunch and 2 15 minute breaks...management was helpful and available via a one button push via intranet. workplace culture was fun and family-like...The hardest part of job was difficult customers who were irate...the most enjoyable was the contests and incentives
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1.0
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It's a selling job..not tech support
Call Center Representative (Current Employee) –  Baton Rouge, LASeptember 9, 2018
This is more of a sales position than technical support. Customers are always angry because there services don't work. They complain about the price of services as well as it's libilty. Managers are always comparing the outsourcing depts to us. Management has there picks and chooses. They have you wait a year before you can apply for anything else and there isn't alot of positions avaiable when you don't know somebody or in the clinque. Your schedules after training are based on the metrics they have like Voice of the customer (surveys from customers), selling, schedule compliance,and your trasnfer rate to higher departments. Work here to get the discount on your services and get some experience in Telecommunications.
Pros
Discount on services. Contest for gift cards and events.
Cons
Bidding on schedules. Poor healthcare insurance.
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1.0
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Honestly managment and unrealistic goals ruin this job
Solutions Specialist (Former Employee) –  Fort Smith, ARSeptember 9, 2018
Full time only no part time
Can be fired for any reason
Your just a number or a cash cow
Brown nosing and sucking up to managers leads to success
A majority of successful reps use dishonesty to sale this causes our goals to skyrocket due to fake numbers
avoid central market arkansas oklahoma.
Pros
Easy job you stand and talk
Cons
Putting up with terrible managment
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3.0
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fun
Inbound Sales Representative (Current Employee) –  Chesapeake, VASeptember 8, 2018
working here was great and fun. the people are very nice and helping. training was awesome, it prepared me for my next steps. awesome benefits as well.
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4.0
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Cox
Call Center Manager (Former Employee) –  Chesapeake, VASeptember 7, 2018
I thoroughly enjoyed my tenure with Cox Communications. The Organization as a whole made you feel like part of a family. Everyone worked hard and also enjoyed success and having fun at work.
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5.0
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Great company
Administrative Specialist (Former Employee) –  Metairie, LASeptember 6, 2018
Great organization to work with for 6 years. Great employees dedicated to their work. Great management and empowerment of their employees. Had to relocate.
Pros
Great work ethics
Cons
To far to drive
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Overall rating

3.9
Based on 2,207 reviews
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3.7Work/Life Balance
4.1Compensation/Benefits
3.4Job Security/Advancement
3.5Management
3.8Culture

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2.7Fairygodboss Score

67%say women are treated fairly and equally to men

67%would recommend to other women

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