Cox Communications Inc. Employee Reviews

3.9
Overall rating
Based on 2,122 reviews
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Found 2,116 reviews matching the search See all 2,122 reviews
5.0
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Enjoyable work environment
Customer Retention Agent (Current Employee) –  Oklahoma City, OKJuly 19, 2018
The hourly rate is fair but if you dont hit the additional commission metrics it would be hard to make ends meet. The commission is fair but you cant control people dusconnecting their service if they are moving out of the cox area
Pros
Discounted tv, internet, phone and home security
Cons
Shifts change every three months
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5.0
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great place to work
Fiber Optic Splicer (Current Employee) –  Omaha, NEJuly 19, 2018
this has been one of the best jobs i have ever had the work environment is first class, and the management really does care and try's their best to take care of the employees
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5.0
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Laid back job
Customer Service Representative (Former Employee) –  Las Vegas, NVJuly 18, 2018
I enjoyed working for cox, I learned a lot while working for this company. I learned how to help customers problem shoot their cable and internet. Also set up new accounts and scheduled new customer appointments for cable set up.
Pros
Great pay
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4.0
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great place to work poor salary
Construction Planner (Current Employee) –  Phoenix, AZJuly 17, 2018
Great place to work but current changes being made to the construction planner role make it hard to advance and the salary isbelow the national average for the job.
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1.0
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Bad Practices
Integration Engineer (Current Employee) –  Atlanta, GAJuly 17, 2018
Management or leads give you the work which you don't know at all. They don't help you to learn because even they don't know, what kind of work are they assigning you. They don't give you enough time or proper documentation. They are always rude and enjoy insulting you. They always secretly peep into your laptop from behind (this happened to me multiple times)

Co-Employees don't share their thoughts ! Some people here work during weekends also, because of such kind of people team leads expect the other employees to do the same.

This is not the way to treat people in the office.
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5.0
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Great place to work
Supply Chain Specialist II (Current Employee) –  Wichita, KSJuly 17, 2018
I love working at Cox because its like working with friends. I have been with Cox over 13 years and have enjoyed working everyone of them. I have learned at lot about the whole warehouse process.
Pros
Get to work with great people
Cons
Working in the heat
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5.0
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Excellent Company and Collaborative Environment!
Curriculum Developer Administrator (Former Employee) –  Atlanta, GAJuly 16, 2018
I had a great experience working for Cox Communication. This is an awesome company, leadership and great teams. I worked with the TMD Enablement Team and I got a chance to learn about the company culture while working with the Director down to the end users. Very collaborative and friendly work environment!
Pros
Collaborative Teams
Cons
Hard to become FTE
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3.0
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Heavy handed Corporate environment
Critical Infrastructure Engineering Manager (Former Employee) –  Las Vegas, NVJuly 16, 2018
Managed heavily from the top down. Has been reorganizing the whole company for over 5 years, raking through each department and centralizing everything. Out sourcing a lot of work and down sizing heavily.
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5.0
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I enjoyed my time as a field tech
Field service representative (Former Employee) –  Scottsdale, AZJuly 16, 2018
You need to be in good health, not afraid to dig in a new line or crawl through an attic. it is often physically strenuous, but you do feel appreciated.
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5.0
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It is a nice place to work in and have lunch.
Customer Service Associate Specialist II (Current Employee) –  Warwick, RIJuly 14, 2018
My department doesn't have a typical day at work. It is providing support for are techs and the people that work with the techs. We handle all aspects of the support on installs, repairs, information regarding our products. The hardest part of the job is learning on line and you don't have the examples in training that you have in real life.
Pros
Nice that we celebrate people's accomplishments
Cons
The air conditioning needs to be regulated
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5.0
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Rentention Specialist
Rentention Specialist (Current Employee) –  OklahomaJuly 13, 2018
Call center atmosphere , take 30 or calls a day , hours are on shift bid bases. May have to deal with unpleasant customers. Overall great place, trainers and managers are willing to help you. Be prepared to sit or stand if you have a wireless headset is the best way to go
Pros
They take care of their employees
Cons
May have to speak with customers / can be very disrespectful
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3.0
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Ok company overall to work for.
Technical Support Specialist (Former Employee) –  Phoenix, AZJuly 13, 2018
This company is an industry leader, and doesn't have to answer to anyone. I would like to see them pay more attention to company culture as relate to it's employees.
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3.0
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nice warehouse
Contractor (Former Employee) –  Tulsa, OKJuly 11, 2018
very organized wharehouse very knowledgable techs nice company vehicles new modern equipment and tools great hours,good incentives good location on time paycheck
Pros
comp vehicle
Cons
stay til complete work order
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3.0
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Not a huge fan
Technical Support Representative (Former Employee) –  Phoenix, AZJuly 11, 2018
The company was ok, but the work environment was rough, the calls I took were difficult not due to the customers but due to the QA policies of things that must be said and done during a call that often times were irrelevant. The training was ok although often times out dated in some of the data which is to be expected to an extent since this is a technology company,
Pros
Free cable, good benefits
Cons
poor working conditions, call center employees treated like step child
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5.0
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Great place to work
Direct Sales Representative (Current Employee) –  Tulsa, OKJuly 10, 2018
Awesome and fun place to work. Everyone has a great energy and the benefits are excellent. It is one of the best companies i have worked for. The people who work there are always willing to help.
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4.0
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Cox Communications! A great place to work
Communications Specialist (Former Employee) –  Las Vegas, NVJuly 10, 2018
A Cox Communications a typical work day consist of business needs being met as well as a good time being had amongst peers. The environment was such that all peers were well aware of the business needs but free to make sure the task at hand was taken care of in a manner the individual saw fit. At Cox there were several opportunities presented to improve your personal skills and further my career goals.
Pros
great work environment
Cons
Minimal room for advancement
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4.0
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Great Company w/ room to grow
Technical Engineer (Former Employee) –  Chesapeake, VAJuly 10, 2018
Great company
flexible hours
great benefits
room for coaching and development
Great pay for area
Number system game be careful if you miss time for work/point system
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3.0
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A Company Full of Bad Practices, and They Like it That Way
NSC Technical Specialist I (Current Employee) –  West Warwick, RIJuly 9, 2018
They management does not want to improve the worst functioning parts of the company. There is tremendous miscommunication in between departments. They micromanage every single tiny detail of the job down to the amount of time it takes you to use the bathroom. The people that you work with are great, and the culture is great in the company, but it is all a shallow illusion. They prioritize the companies needs over everything else and there is a lot of buddy buddy favoritism happening. Basically they jobs are designed to be done in a way where you are always failing at something that way they have an excuse to fire you that still looks good. The HR is distant contracted poor excuse for a department. The management can either be so lax or so extreme that they are over your shoulder monitoring your breath but at the same time if you ask a simple question about a policy, no one can give you a solid answer on anything. The managers are more concerned with covering their butts from saying anything that could be taken as concrete and instead just play the run around "I'll have to get back to you on that" and then never give you the information. Taking time off, to simple responsibility questions, there is no proper clarification, but when someone finds out that you did something incorrect, you can bet your butt they will throw the book at you for every little thing, regardless if attempted to get clarification from HR or your boss or everyone, they don't care. Only about 10% of the call center lasts more than a year, and almost no one to 5. That's why they offer a pension still. No  more... one ever makes it that far. Overall it seems like its a good place, but its a place that will stress you and give you anxiety, and eat away at your soul until you leave.  less
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4.0
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Corporate Environment with good pay and benefits
Executive Director (Former Employee) –  Atlanta, GAJuly 9, 2018
Field locations are very focused on customer and employee satisfaction. Corporate environment is politically charged and can be challenging to navigate. Overall, this is a good company to work for.
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5.0
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work environment is great
Board Operator (Current Employee) –  Atlanta, GAJuly 6, 2018
I learn something new everyday. The most enjoyable part of the job is producing the shows and interacting with all the host. The management is outstanding.
Pros
free gifts
Cons
no benefits
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