Get rid of every manager and higher. Start with fresh minds. Hopefully hire those with true integrity and willing to help on the floor of needed. Put your ego away and treat people like people.
Nashville location would retain more people if new hires get placed in the position they apply for and are hired for. Many new hires come in after the whole process and ready to start and learn what they set out to do. Then to be placed in a totally different location where the skill set may not be and that leaves alot with a bad taste on their very first day
•Improve communication between all departments.
•More transparency on issues with clients. •Sales lacks understanding of the live environment and promises products to clients that are unobtainable.
•Get rid of all vendors/machines and choose only 1 for quality control.
•Pay the hourly support positions what they are worth and at Nashville standards.
•Promote from within instead of hiring from the outside.
•Certain supervisors need to be trained and educated on the jobs of their subordinates.
•Celebrate the successes of ALL departments, not just the CSR/Implementation teams.
Get the old non-conforming employees out.
Answered - Security Officer (Former Employee) - Littleton, CO
Frankly, I'd toss out a lot of the supervisors and bring in people who have better experience and can actually run a machine. Fund better equipment so we don't have so many technical issues, too. Start listening to quality control, maintenance, production, and technical support rather than ignore them. Stop making promises to clients you know you can't keep.
Answered - rather not say (Current Employee) - Littleton, CO
Pay your employees a better salary so you can actually retain them, stop being so hesitant to pay more money for better equipment, stop making big and unrealistic promises to clients when the product is still in a testing phase, and how about having the higher ups actually come out and *see* what is going on. They're like on another plane of existence.
Fire all the upper management. Reward the hard working employees. Adequate training program. Pay people better.
Answered - Production Supervisor (Former Employee) - Las Vegas
Train every employee on every machine so if someone decides not to show up, work can still be done.
Answered - Machine Assistant (Former Employee) - Roseville, MN