Once productive and collegial work-place, with unfortunate continual changes in management
Business Development Manager & Account Executive (Former Employee) – Washington, DC – April 19, 2017
For the past few years, I worked at CQ Roll Call in the Sales/ Customer Service Department. During my tenure at CQ Roll Call, I was hired as an Account Executive where I worked with a dossier of about 200+ clients. I was responsible for on-board training of our software, technical support, customer service, growth of existing client-contracts promoting other products/ services, as well as being responsible for retention; negotiating the renewal of their annual contract.
After one year, a position was created for me, as the Business Development Manager; to help guide the Sales Team as well as new-employee development.
I worked with multiple departments from managing projects involving client surveys and product enhancement projects, to acting as a liaison between sales, marketing, and product to ensure customer satisfaction in addition to my primary concentration of business growth. I enjoy breaking down the elements of the larger goal and working with team members from different departments on their various micro-projects in order to form an over-all focus and direction.
I was able to work independently for a majority of my tenure
I had 4 managers and 5 different compensation plans in 3 years of working there