While working with this company, I have only had a couple occasions where I have had to be in contact with anyone at HQ's, Houston, TX.
My pay is "fair" at $.43 cpm, paid every 2 wks via DD. Benefits are reasonable, with matching 401k. I do feel that more direct communication between account managers on the account and drivers was more open and honest, - more ... taking into account how decisions made affect the drivers. - less