Credit Acceptance Employee Reviews

3.6
Overall rating
Based on 111 reviews
Ratings breakdown
537
424
327
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5.0
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Good Experiancd
Front End Collector-Senior Advocate (Current Employee) –  Southfield, MIJune 20, 2018
Best job ever had.. great boss.. great flexiabke hours... everyone’s had Pride Values... good pay .. room for growth and opportunities... great training and trainers
Pros
Flexiabke schedule stock options benefits
Cons
None
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5.0
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Great place to work
Abandonment Specialist (Former Employee) –  Southfield, MIApril 25, 2018
Credit acceptance is truly a great place to work!! My supervisor was very nice & understanding. The phone call were very interesting. I would recommend applying at CAC
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3.0
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Nice work/life balance
Management (Former Employee) –  Henderson, NVFebruary 27, 2018
You definitely can leave work at work to be with your family for a nice balance. The days tend to go by quickly because there is always help needed by a customer in which was our main goal.
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5.0
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Great place to work
Product Manager (Current Employee) –  Southfield, MIFebruary 1, 2018
fun loving people and a great culture. people are general promoted from within with is great. lots of fun actiities. and good friends. would highly recommend.
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1.0
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Not a place for professionals
Collections Specialist (Former Employee) –  Southfield, MIJanuary 28, 2018
There is little to no job growth at this company and lacks a professional atmosphere. If you are good at forcing people on a fixed income to pay for their broken vehicles (because the company finances the poorest condition of vehicles) then you MAY get a supervisor job ONE DAY if one ever opens. There are SO MANY people looking to advance that there is 1 opening and 52 people that apply. Most of the management (including senior managers) does not have a degree or any soft skills partially because they only look at numbers. Management talks to you however they want and will make your life miserable until you quit or they find a reason to fire you. I have witnessed management speaking derogatory about other employees basically to their face. If you have skills to get an actual professional job DO NOT COME HERE! SAVE YOURSELF! I watched many good people leave because there is no job growth or be fired because their supervisor was jealous of them for some reason. Oh and the relaxation rooms have bed bugs.
Pros
free popcorn on Friday
Cons
Everything
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5.0
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Alot to offer
Abandonment Specialist (Current Employee) –  Southfield, MIJanuary 23, 2018
Credit Acceptance has a lot to offer. you have the opportunity to earn more money in bonus...which isn't too hard to do. Your team becomes your family and they are big on demonstrating pride on a everyday basis
Pros
Free lunches and PTO
Cons
Pay per hour
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3.0
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Very flexible
Senior Collector (Former Employee) –  Henderson, NVJanuary 9, 2018
Management portrays themselves as being nice and have an open door policy but everything you say to them will come back on you. If you ask ant tenure employee about what they think of upper management they will tell you the same. Very stressful environment.
Pros
Flexible work schedule, 401k match, paid time off
Cons
Breaks are micro managed, management is terrible
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5.0
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Fun Place to work!
Collector (Former Employee) –  Las Vegas, NVDecember 26, 2017
I loved working for Credit Acceptance! There bonuses were realistic and reachable! Loved the people I worked with! Always felt rewarded for the job I did! I would give anything to be able to go back!
Pros
Benefits, Flexable Hours, Bonuses
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3.0
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flexible
Front End Collector (Former Employee) –  Southfield, MINovember 29, 2017
Flexible hours, team outings, family environment, always making changes to better the company, everyone was willing to help the new hires, many resources
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2.0
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Its not a great place to work as they claim!!!!!
Collections Specialist (Former Employee) –  Southfield, MINovember 28, 2017
Ironically the company is a second chance lender that requires you to deal with people that has limited to no credit history. Most of the consumers does not have the financial wealth to afford the used vehicles that they are charging outrages interest rates but expect you as the employee to harass them for funds they do not have after purchasing the vehicle. Even if you are doing your job you will be criticized if the consumer feel they are not getting their way. I do not recommend this company for no one.
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4.0
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Challenging
Market Area Manager (Current Employee) –  CANovember 13, 2017
You will learn about subprime discount lending. You will learn the day to day operations of a franchise and independent dealership. Your fellow peers will be supportive. You will be given the anatomy of being a business owner.
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4.0
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Good Company
Abandonment Specialist (Current Employee) –  Southfield, MINovember 3, 2017
Credit Acceptance is a good company to work for. They have very strict rules but management tries to work with you. Most positions are base pay and commission. The commission base is consistently changing.
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4.0
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Interesting
COLLECTOR (Former Employee) –  Henderson, NVOctober 10, 2017
The culture is very different from the average call center. They have very flexible schedules and they also listen to the people that are doing the work to make it a great environment.
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5.0
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Great If you're a mom and have no problem working at 5 am
Collector (Former Employee) –  Henderson, NVSeptember 24, 2017
They are flexible with the schedule, but the best catch is at 5am. It's optional to come in at 5am though. They allow trading with coworkers' schedule . The bonuses are amazing. If you aren't discipline with attendance, this isn't the place for you. Lots of potluck parties. No dress code. Great coworkers.
Pros
Flexible schedule
Cons
Customers can be aggressive, but not all of them
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3.0
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Balanced Work place.
Front End Collector (Current Employee) –  Southfield, MISeptember 13, 2017
A typical day at work is very fast paced, sometimes you have great calls other times you get rude people. It is apart of the job.

Most enjoyable parts about the job would be the quiet room. Its a room that one can go into to nap or just release the stress from the calls.
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3.0
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Market Area Managers have it difficult right now
Market Area Manager (Current Employee) –  MontanaSeptember 12, 2017
- company is cutting back advances so many territories bringing in less contracts then previous year regardless of how hard you work
- certain territories/states have performed poorly historically so these states receive lower advances
- health insurance cost is per paycheck not per month, read benefits sheet carefully
- mileage reimbursement is $300-$400, less than actual cost of owning vehicle
- you pay for your own ink to print marketing materials
- work hours are flexible
Pros
Work like balance
Cons
what state you are in is a large factor in the money, if any, you will make
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5.0
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Worklife
Collection Specialist (Former Employee) –  Southfield, MISeptember 3, 2017
Loved it overall great company to work for.
Work life balance
Training was exceptional
Minimum growth within the company
Always go for what you know
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5.0
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Loved workong at Credit Acceptance. Great environment.
Supervisor (Former Employee) –  Henderson, NVAugust 21, 2017
The reps worked to achieve their goal. The Supervisors monitored the representatives by coaching, training and developing them to increase productivity.
Pros
The Supervisor team supported eachother.
Cons
Can;t think of any.
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4.0
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bonuses
Senior Collections (Former Employee) –  Southfield, MIAugust 6, 2017
The bonuses and profit sharing check was unbelievable. This job the more you come to work the more money you make. If I could come back to work here I would.
Pros
Bonuses
Cons
Not able to get your job back.
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5.0
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Great Place To Work
Front End Collector (Current Employee) –  Southfield, MIAugust 2, 2017
Over all great place to work. Great pto plan & insurance plan great culture. Only issue is constant changes makes it difficult to keep up even for upper management.
Pros
pto
Cons
bethany sandler
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