Credit Acceptance Employee Reviews

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5.0
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Productive and fun place to work
Front End Collector (Current Employee) –  Southfield, MINovember 8, 2018
Great place to work, very cultured environment. Management are very helpful and knowledgeable. Typical workday is receiving income and outgoing calls, taking one time payments and setting up recurring billing. The hardest part about the job is getting a back to back angry caller from the dialer. The most enjoyable part of the job is being able to make more money on a daily basis.
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5.0
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not for long term
Market Area Manager (Former Employee) –  Southfield, MINovember 7, 2018
We worked very independently we had goals to hit unfortunately they were not market specific so the west coast was trying to hit the same goals as the east coast without the population
for the most part this is a good company and they are trying to hit some very big targets
Pros
great bennifits
Cons
unrealistic goal setting
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2.0
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Stressful environment with no managers that can’t manage
Dealer Enrollment Specialist (Former Employee) –  Southfield, MINovember 7, 2018
People were frequently crying after leaving their personal development meetings. Management doesn’t have a full understanding of what the people under them are actually doing. Lack of communication between departments makes process changes difficult and stressful.
Pros
Work life balance, often times get free food
Cons
Stressful while their, management
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5.0
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credit acceptance is an amazing company to work for they really take care of thier employee's
Customer Service (Current Employee) –  Henderson, NVOctober 24, 2018
A typical day at work at credit acceptance is handling over 100 calls a day. I also work the escalation line for customers that are upset over what issues they are having with contract's or vehicles. Hardest part of my job is de-escalation our customers complaints but it's also nice to hear how I was able to help them before the call ended, Credit Acceptance has a family type environment work place. I enjoy the people I work with and management is always there to assist when needed.
Pros
credit acceptance has quaterly profit sharing and holiday pay for years worked
Cons
i want to futher my talent in customer sevice
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3.0
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Things have changed
Collections Representative (Former Employee) –  Southfield, MIOctober 21, 2018
Much has changed since I've worked for tis Company. During my time there, they were updating the Corporate office to include Sleep rooms and state of the Art updates.
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5.0
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Handle average 200+ inbound and/or outbound calls per day
Front End Collector (Former Employee) –  Henderson, NVSeptember 24, 2018
Provide customer service, assist customers with obtaining knowledge about their Auto loan using an auto dialer telephone system and navigated through multiple computer applications to provide the best solution for customers.
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3.0
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Na
Senior Front End Collections (Former Employee) –  Southfield, MISeptember 21, 2018
typical day consist of coming in for the day checking on your productivity for the week, began taking calls. Calls can either be to make/break/change or cancel arrangements.. Anything above those calls are either supervisor or different department., Some calls come in about INS, Kill switch device on car that may need to be restarted. all call are different. Hardest part of the job is trying to prevent your self from doing more than you are capable of. The most enjoyable part of the job is when your hear a customer actually appreciate and thank you for what you have helped them with . Work environment is by far the most comfortable and loving office i have ever worked for. Great idea for work activities and work fun .
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4.0
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Doesn't value leaders
Collections Supervisor (Current Employee) –  Southfield, MISeptember 11, 2018
Listening culture however not from leadership. Really concerned with survey results. Very reactive company overall (staffing, bonus, etc) Behind times in regards to technology too much manual work
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5.0
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Flexible schedule/Great environment
FE Collector (Current Employee) –  Southfield, MIAugust 19, 2018
So far I’m loving it! From the position, (FE Collector).... to the money, benefits, work perks, and work environment.. This company is showing they care about their employees! I would most definitely recommend this job to someone. You have so much to gain & they have so much to offer!
Pros
Schedule Benefits Compensation Discounts
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4.0
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Great place to work
Corporate Trainer (Former Employee) –  Southfield, MIJuly 30, 2018
Credit Acceptance provides numerous opportunities for growth and advancement. This is a large corporation that provides an extensive 401 K plan and other benefits. It also allows workers to apply for other opportunities at any given time within the company.
Pros
Relaxed environment
Cons
Depending on the position, you are required to work weekends.
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5.0
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Very productive place to work and I learned a lot
Collections Representative (Former Employee) –  Detroit, MIJuly 27, 2018
The management team here was awesome they took there time and made sure everyone on there team was set up for success. Whenever we needed them to answer a question they was always available
Pros
Free lunch
Cons
Breaks are to short
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5.0
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Excellent workplace
Front-End Collector (Former Employee) –  Southfield, MIJuly 24, 2018
Great environment to work. The workplace is relaxed and the management is very helpful. You are given he materials and training needed to be successful.
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3.0
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Unlimited bonus potential
Front End Collector (Former Employee) –  Southfield, MIJune 20, 2018
Credit Acceptance is a great place to work if your looking for flexible work schedules and unlimited bonus potential! Also the company is always looking for ways to improve.
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5.0
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Good Experiancd
Front End Collector-Senior Advocate (Current Employee) –  Southfield, MIJune 20, 2018
Best job ever had.. great boss.. great flexiabke hours... everyone’s had Pride Values... good pay .. room for growth and opportunities... great training and trainers
Pros
Flexiabke schedule stock options benefits
Cons
None
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5.0
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Great place to work
Abandonment Specialist (Former Employee) –  Southfield, MIApril 25, 2018
Credit acceptance is truly a great place to work!! My supervisor was very nice & understanding. The phone call were very interesting. I would recommend applying at CAC
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3.0
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Nice work/life balance
Management (Former Employee) –  Henderson, NVFebruary 27, 2018
You definitely can leave work at work to be with your family for a nice balance. The days tend to go by quickly because there is always help needed by a customer in which was our main goal.
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5.0
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Great place to work
Product Manager (Current Employee) –  Southfield, MIFebruary 1, 2018
fun loving people and a great culture. people are general promoted from within with is great. lots of fun actiities. and good friends. would highly recommend.
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1.0
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Not a place for professionals
Collections Specialist (Former Employee) –  Southfield, MIJanuary 28, 2018
There is little to no job growth at this company and lacks a professional atmosphere. If you are good at forcing people on a fixed income to pay for their broken vehicles (because the company finances the poorest condition of vehicles) then you MAY get a supervisor job ONE DAY if one ever opens. There are SO MANY people looking to advance that there is 1 opening and 52 people that apply. Most of the management (including senior managers) does not have a degree or any soft skills partially because they only look at numbers. Management talks to you however they want and will make your life miserable until you quit or they find a reason to fire you. I have witnessed management speaking derogatory about other employees basically to their face. If you have skills to get an actual professional job DO NOT COME HERE! SAVE YOURSELF! I watched many good people leave because there is no job growth or be fired because their supervisor was jealous of them for some reason. Oh and the relaxation rooms have bed bugs.
Pros
free popcorn on Friday
Cons
Everything
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5.0
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Alot to offer
Abandonment Specialist (Current Employee) –  Southfield, MIJanuary 23, 2018
Credit Acceptance has a lot to offer. you have the opportunity to earn more money in bonus...which isn't too hard to do. Your team becomes your family and they are big on demonstrating pride on a everyday basis
Pros
Free lunches and PTO
Cons
Pay per hour
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3.0
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Very flexible
Senior Collector (Former Employee) –  Henderson, NVJanuary 9, 2018
Management portrays themselves as being nice and have an open door policy but everything you say to them will come back on you. If you ask ant tenure employee about what they think of upper management they will tell you the same. Very stressful environment.
Pros
Flexible work schedule, 401k match, paid time off
Cons
Breaks are micro managed, management is terrible
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Overall rating

3.6
Based on 124 reviews
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3.7Work/Life Balance
4.0Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.6Culture