Very chaotic environent with high stress
Customer Service Representative (Former Employee) – Spokane Valley, WA – April 21, 2017
I worked for Credo for just under six months. The first three were rather enjoyable with a pretty laid back management policy and opportunities to fill dead time with drawing, reading and most popularly crossword puzzles. Overall this allowed people to be productive on and off the phones and provided a rather pleasant environment so no one went bored for too long. Then new management came in with goals on increasing productivity at almost any cost. Since the corporate office is located in San Francisco, CA and we worked in Spokane Valley, WA, it was incredibly difficult to inform them that their productivity plans were having a severe affect on their employees. Most of my fellow employees were immensely dissatisfied with the near constant changes occurring in procedures and policies. With the vast majority of the most helpful 'floor walkers' (i.e. those who pace the production floor in order to assist CS reps) quiting and/or changing companies due to the changing policies, the work environment became very tense as there was increased demand for assistance but few on hand to assist. With nothing to fill down time and with increasingly irate customers, the job environment was not conducive to a healthy state of mind, especially for those with social anxiety and depression.
Competitive atmosphere, supportive supervisors
Short breaks, unstable policy changes, high stress