Cricut Employee Reviews

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4.0
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Call Center
Customer Service Representative (Current Employee) –  Spanish Fork, UTJune 17, 2018
It was long, but everyone tries to make it fun! I honestly LOVED working there. They train you on everything you need to know, so you feel prepared going in with NO experience, and then you can do everything.
Pros
Parties
Cons
short breaks, long hours, constant calls
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3.0
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Good atmosphere, Cricut's software needs improvement
Tech Support (Former Employee) –  Spanish Fork, UTApril 14, 2018
Cricut is a good place to work. Call volume could be avoided if their websites didn't break almost daily. Cricut itself feels more like a startup company. A lot of policies change weekly. Products never release on time. Communication between management could be better.
Pros
Flexible schedule, awesome benefits
Cons
policy changing daily, cliques, website
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1.0
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Not a place to consider
Software (Former Employee) –  South Jordan, UTMarch 11, 2018
The management of QA is a joke. The manager and VP over QA have no idea what a SDLC is. They never release a product on time. I wouldn't recommend a QA position here to an enemy. They really don't believe in hiring higher level QA. Most of the QA department came is very low paid people who do whatever the manager says, and if you question his methods, you will be shown the door. Don't make the mistake of interviewing here. To pay "market" rates they want 60+ hours a week.
Pros
None
Cons
Everything
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5.0
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Great culture at Cricut.
Customer Service Representative (Current Employee) –  Spanish Fork, UTDecember 3, 2017
Cricut is a great company. The employees are the best part. You are valued at Cricut. The job can be stressful, since I worked in Customer Support that is part of the job, though. Everyone works together to not only give the customers a great experience but also the employees.
Pros
A lot of free food and activites
Cons
sometimes stressful, there are cliques
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3.0
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Still in start-up mode
Employee (Former Employee) –  Salt Lake City, UTOctober 30, 2017
Cricut doesn't have many processes in place to develop new products or manage new product development in software and hardware. They need to work less on developing products and more on process development internally. Would relieve much of the stress employees are under.
Pros
Innovative products
Cons
Exhausting work schedules
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2.0
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Not awful, but could be better in almost every way
Software Development (Former Employee) –  South Jordan, UTJune 28, 2017
The job isn't awful, but it definitely leaves a lot to be desired. Most (but definitely not all) teams are very underpaid, and the turnover rate reflects that. If you interview make sure to ask how long everyone on your team has been there!

Work/life balance was ok when I started, but expectations changed significantly over my time with the company. Many people working nights/weekends/holidays. Frequently promise PTO "makeup days" but don't deliver.

Management plays favorites in basically every decision, and has a posse of people you should not cross. It's very easy to go from everyone's good side to out in the cold without realizing you've even done anything wrong. A good rule of thumb- if they used to work at Logitech you should probably be careful what you say to them. "Confidentiality" doesn't exist, even in company surveys where it is explicitly stated.

Without getting into details, the company has a history of morally questionable business practices that have not subsided after the major changes to management. Personally I had insights into issues with hiring practices and inventory management, and I've heard of similar issues from other ex-employees since leaving.

All that aside, the product is much cooler than you may realize at first glance. The work presents a lot of interesting challenges, and it will definitely challenge you more than you would ever suspect. Plenty of complex problems to solve, which presents lots of opportunities for growth.

New office is very nice. Well maintained office furniture and a very nice kitchen/break room. Office parties
  more... are taken very seriously and are really fun, especially Halloween. Ping pong table is available, but some managers are critical of employees that take advantage.  less
Pros
Revolving door is great for networking, cool product, nice office
Cons
Office politics, low pay, questionable business practices
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3.0
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Cool product, but a bit of a mess
Senior Software Engineer (Former Employee) –  South Jordan, UTJanuary 15, 2017
A really neat product, and a dynamic driven executive team. Unfortunately, product development is more than a bit of a mess. A large team with little to no organization or planning, I feel they are struggling to make good use of their resources and get quality products out.
Pros
Great pay and benefits good people
Cons
Development team needs organization, standards, and processes or they are going to continue to flail
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4.0
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Great job
Contact Center Agent (Current Employee) –  Spanish Fork, UTJanuary 3, 2017
loved it and enjoyed working here. Good people and great environment. It was okay but there was more to the way they train. The training for the job can improve
Pros
breaks
Cons
call monitoring
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5.0
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Fun place to expand my recruiting skills
CUSTOMER CARE PROVO CRAFT (Current Employee) –  South Jordan, UTOctober 6, 2015
My typical day was making about 50 outbound calls to companies that hire Microsoft .Net Developers

I learned to be self-motivated and develop effective phone skills to get around the gatekeeper to the decision maker.

The most enjoyable part of my job was helping the developers find a job they loved.
Pros
Business lunches, great boss, proactive decision making
Cons
commission only work, start up company
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Official response from Cricut
May 11, 2017

Not sure what position this is describing but our Customer Care Representatives do not work on commission and they have no quotas of outbound calls, sales or helping developers to find jobs. In fact, no position like this exists in our company. Perhaps this person works for Cricut now but was rating their previous employer?

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Overall rating

3.3
Based on 10 reviews
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3.4Work/Life Balance
3.4Compensation/Benefits
2.4Job Security/Advancement
2.8Management
3.8Culture