Making Crossroads a better place to work? I’ll start off with better and stronger orientation period, one week of in-house is rushed, go over a bit of everything then move onto your assigned work area. Next, OJT with a mentor who may or may not be a good person to follow. You have no idea if they are good or best choice until you are behind the pen. So, longer OJT will be helpful. The caseload is overbearing, RN’s, CNA’s, SW’s even the Chaplin’s are overworked. Give a caseload a number, then stop until that employee gets adjusted and stop again, will the patient have a Crossroads person that gives the time and effort to coordinate all care? Look at travel distance that worker bee is driving. The patient is our priority not how many visits we can do in an eight hour period, this is where Crossroads fails. Being tethered to a phone emails are a hazard, taylor the email programs for a more personal basis, want to get a parties attention, set up a special ringtone that gets the employees attention. One last thing, the 20th Century was 18 years ago, why is it that all medical systems are mandatory PC based while Crossroads is still on pen/paper, a good guess would be billing. Your at a visit longer if using pen/paper than with a computer. We could do more for the patients if we weren’t sitting and writing. The family’s gets computers before the ‘out in the field’ staff do not. Being pressured to quit is not kind, but can’t find anything substantial to fire you for. Also maybe a kind word or two if you are doing your best and treating the dying with respect and the adoration they deserve. The employees POV is not considered, listen to our fears, please.
I would close down the Cincinnati office and get the out of Ohio!!
I would Refuse to mislead the Hospice Clients Family. They make us promise everything, but its all just to keep them on service. Not very ethical Brown Mackie
Fire everyone and start over!
Take advice from the people who works the hardest that's out in the field. Not the ones that sit behind a desk and stuff their face and know nothing of what's going on in the field and how hard it is for us. And why we are spending two hours with patients at facilities
Answered - Hospice Aide (Current Employee) - Cincinnati, OH
Get rid of upper management and ACDs and start over. They do not care about the RNs/STNAs that are providing the care. Shut it down, start over.
Shut it down and start over.
Answered - Registered Nurse (Former Employee) - Cincinnati, OH