Crunch Fitness Employee Reviews

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4.0
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It is a Gym
Personal Trainer (Current Employee) –  New York, NYJanuary 22, 2019
This is a great place to work if you prefer (Like I do) a smaller gym with some special needs clients. I was able to acquire a good number of clients (about 15), This allowed me to earn enough to live in NYC.

The most enjoyable part of my job was working with the clients. The most difficult was the hours. I would meet a client for 6:00 AM and then may see another as late as 6:00 PM with several clients in between. When the commute is added, this is very arduous.
Pros
Greatest clients
Cons
No benefits - but we were "employees"
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1.0
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Unforgettable experience
Front Desk Receptionist (Former Employee) –  MichiganJanuary 27, 2019
This is a amazing gym to workout at but to work for, not so much. Managers they hired didn’t have any experience with managing an actual team. Very unorganized and unprofessional atmosphere. Instead of training being mandatory it was more so optional and that the ones who suffered was the members because of that. They don’t do background checks there so anyone literally can work there.
The amount of work that has to be done and mess to put up with makes the 10.00 an hour not worth it. It’s already low as it is.
Pros
Amazing Members
Cons
Horrible Management
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2.0
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Horrible manager
Personal Trainer (Current Employee) –  San Francisco, CAFebruary 5, 2019
Manager was horrible. No accountability or leadership. Creepy guy who made all my female co-workers feel uncomfortable. As a manger you should be able to teach your trainers the correct form for the most effective workouts and how to go about being the best sales person as possible to build your personal and the companies brand. That was not the case at Crunch. The manager who origianlly hired me got laid off because he went on vacation for a week or two out of the country.
Pros
Flexible schedule
Cons
work with little compensation
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1.0
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Just start out here or looking to socialize
Personal Trainer (Current Employee) –  Pacific Beach, CADecember 17, 2018
Not a healthy culture, ongoing turn around of management and workers. Management picks your hours and clients based on how well you "click" with them, not off of performance or skills. No growth opportunities, sale-mate environment. Some days you don't get paid on time or a day late. Growing franchise company learning to develop a plan that will ensure consistency in an un-consistent environment.
Pros
free membership, get to know members, social environment
Cons
everything else
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3.0
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Relaxed, No Pressure position
Member Services Representative (Current Employee) –  Hamburg, NYDecember 8, 2018
Crunch is a great part time position, but very little room for advancement within the company. Originally hired at 40 hours per week, was cut down to 11, and then I quit due to poor management. I came back to Crunch after management was reestablished, but new manager does not enforce any type of rules and guidelines consistently, making it a very stressful environment for me.
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1.0
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Failing Business
Sales Associate/Maintenance Tech (Former Employee) –  Naples, FLNovember 21, 2018
Crunch has been failing ever since Planet Fitness opened up nearby. They've slashed prices by %15 for the best membership and still had more than twice as many cancellations as sign ups. The reason for this is poor management. Terrible facility upkeep with broken and dangerous machines. Perverts on staff her as well.
Pros
Nothing positive to say, other than that the members themselves were aawesome
Cons
Literally everything else abiut the job.
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4.0
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Fun environment, helps the tough days feel better
Club Cleaner (Former Employee) –  Tampa, FLNovember 13, 2018
Always on the go, always something to clean and maintain, get to meet various people and attitudes to further social development. Staff is usually pretty high energy and management is very friendly and upfront with their expectations. The only inconsistency is approach from location to location.
Pros
Discount, free membership, semi-flexible scheduling
Cons
Club Cleaners should be renamed Club Babysitters
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1.0
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Favortism and lack of management skills
Front Desk Staff and HIIT Zone Instructor (Former Employee) –  Middletown, NY 10940November 2, 2018
The managerial staff have not been trained on how to manage. They care more about their favorite staff members than the members. All the managers are personal trainers who have no business dealing with the public. Additionally, there have been many members duplicately charged and crunch refuses to fix it
The staff turnover rate is extremely high causing members to quit. There is no employee handbook so any rules are made on the cuff.
Cons
No breaks, unable to dein
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4.0
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Collaborative and team effort work place
Front Desk Associate (Former Employee) –  Richmond Hill, NYNovember 6, 2018
The work day was fun but also stressful, stressful in the sense of keeping up with all the members that showed up and had problems/ concerns. During peak hours we had a sudden rush of members that showed up, we needed to sell memberships and personal training packages. I am thankful for having the staff that I worked with because they helped out a lot and were always there when needed. I learned how to manage front desk alone, how to sign up members and purchase packages. I also learned how to pass over concerns members had to a manager. The hardest part of the job was trying to fulfill all of the members needs and the most enjoyable part was getting complimented by members for the great customer service front desk provided.
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5.0
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Fun and easy-going staff
Front Desk Associate (Former Employee) –  New JerseyJanuary 17, 2019
A typical day at work included scanning in members and making shakes. Occasionally members needed assistance with their memberships but typically the GM or AGM handled all serious issues. With that being said pay was average but considering there was minimal work to be done for front desk associates, I would say it was fair.
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5.0
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Positive environment and great benefits
Group Fitness Instructor (Former Employee) –  Miami Beach, FLOctober 22, 2018
Tough morning and evening classes
Learned new skills, management and marketing as well as new opportunities for fitness certifications
Great management team
Great positive environment and healthy culture
Nothing was hard, some challenges when dealing with different personalities but not a the professional level
Helping people achieve results and have a balanced life style
Pros
opportunities outside the facility company with modeling and marketing
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4.0
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Good entry level training experience
Regional Fitness Director (Former Employee) –  Portland, OROctober 11, 2018
Crunch is a great entry level gym for young trainers looking to advance their careers, although they offer no benefits or any form of time off. As a trainer you are and independent contractor, not an employee of the gym itself. Crunch is a franchise making the decisions of ownership ever changing with no existing HR department. They create a culture of unhealthily competition between trainers, where clients become dollar signs rather than people to help reach their fitness goals.
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2.0
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Unorganized and Unprofessional
Personal Trainer/Group Fitness Instructor (Former Employee) –  Reynoldsburg, OHDecember 16, 2018
Actually working as a trainer and dealing with patrons was truly great but not an experience unique to working at that crunch. I wouldn't receive pay stubs until months later. When it came to proper procedures a lot of corners were cut. i was never supplied a personal copy of the employee hand book. they had "no pressure sales" but the trainers were required to make sales calls or call delinquent accounts without receiving any pay. i received a lot of short term deadlines and was treated unfairly if i choose not to take on other people responsibilities. it was a learning experience that i would not repeat again and i wouldn't recommend working there if the conditions i mentioned are still present
Pros
Free access to the facility, ability to network
Cons
No clear way of receiving benefits, Commission based job with a poor sales demographic, unorganized
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4.0
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Good Place To Start Out At
Group Fitness Instructor (Current Employee) –  Albuquerque, NMSeptember 21, 2018
Good environment, but lack of hours. Was told the most hours you could get is 7 per week...so not near enough pay to support the cost of living. Plus side is that you have all creativity when designing your classes. I really enjoy going to work and teaching. The staff is friendly, management is good, and the clients are awesome! The worst part is the lack of hours, but other than that, it is a good job.
Pros
Full Creativity, Clients, Staff, Management
Cons
Hours
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5.0
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Fun work environment and allows for productive work
Fitness Manager (Current Employee) –  San Dimas, CAFebruary 13, 2019
I like it here. I have worked at multiple gyms.and this one is special. from the members to the managers. If everything goes as planned , you will succeed and get paid what you are worth.
Pros
rough schedule and low pay
Cons
fun work days and great people
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1.0
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worst management ever encountered
Sales Representative (Current Employee) –  Gilbert, AZSeptember 10, 2018
Have been through 3 GMS and not even a year old yet. Owners never owned a gym, but believe they invented fitness. Gym layout is a mess, no spinning or basketball. Childcare was an afterthought and the room proves it.
better off at EOS which is expanding in the area for the same price.
Know it all, smarter than you are owners will be their undoing.
Pros
free workout
Cons
clueless owners who don't even exercise
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4.0
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Quality company to work for
Personal Trainer (Former Employee) –  Stanhope, NJAugust 31, 2018
Laid back manager and staff. Solid co-workers and members. Typical day consists of completing camp crunch orientations, training members in 1 on 1 settings in addition to small group training. The only negative is how you obtain clients. The personal training world is way more involved with sales then I thought it would be. With that being said, If you are a good trainer, the clients will come.
Pros
Good pay & the work is great
Cons
FInding clients
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3.0
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Good Learning Environment
Regional Manager (Former Employee) –  New JerseyAugust 26, 2018
Great place to work to develop your skills, improve your communication skills and learn the art of selling. For managers, it's a great environment to sharpen your skills and learn data driven decision making.

However, since they are a small operator there is very little room for advancement beyond an area supervisor.


For a variety of reasons they lack the ability to retain good talent which is probably one of the reasons they can't expand as much as they would probably like to.

Overall, this is a great place to work to really learn about some of the core skills you need to succeed in business and I would recommend this employer if you really want to develop yourself
Pros
Great education, good environment to work
Cons
work life balance, advancement beyond middle manager
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1.0
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Terrible location to work, terrible managers
Front desk (Former Employee) –  West Homestead, PAJanuary 19, 2019
First off, the Waterfront location in Pittsburgh, Pennsylvania is the worse Crunch fitness to work out at. They do not have a functioning elevator to better assist their disabled members and it has been that way for almost 4 months now, I’m surprised someone from disabilities hasn’t shut down their gym. Second, hours and treatment on employees is based off favoritism. If you aren’t best friends with the manager, you won’t be acknowledged at all, you will receive zero respect, they will watch everything you do on a daily basis. The managers are snarky and make smart remarks towards you. There is no privacy their, other employees interrupt guest conversations. The company has no employee handbook so management makes the rules up as they go, so once again if you’re not best friends with the manager you get the short end of the stick when it comes to hours and treatment.
Pros
Free gym membership
Cons
No breaks, no guarantee hours, poor management, no employee handbook
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2.0
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Don't work here.
Front Desk Associate (Former Employee) –  San Lorenzo, CAAugust 13, 2018
If you're working for a private franchise Crunch, don't even think about trying to advance in your work field there. Owners and other majority investors only care about filling their pockets, and never would prioritize/value their employees to pay them more for their work. In my experience, they have only added more to the job description while paying us the exact same.

Take this from someone who has dedicated time, energy, and effort to this place.
Cons
short breaks, no PTO, no benefits, no advancement opportunities, false promises
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Overall rating

3.6
Based on 412 reviews
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