CSAA Insurance Group, a AAA Insurer
Happiness rating is 55 out of 100
3.4 out of 5 stars.
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CSAA Insurance Group, a AAA Insurer Careers and Employment

Work happiness

Scores based on about 178 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they often learn something at work?

About the company

  • CEO
    Thomas M. Troy
    approve of Thomas M. Troy's performance
  • Founded
  • Company size
    1001 to 5,000
  • Revenue
    Hidden by employer
  • Industry
  • Headquarters
    Walnut Creek, CA
  • Link
    CSAA Insurance Group, a AAA Insurer website
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21 jobs


Salary estimated from 75 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 340 reviews and is evolving.



Customer Service Representative in Oklahoma City, OK
on December 19, 2022
It was a call center job. You would sometimes get very unappreciative customers. Most people were okay. In addition to the customer’s demands, management had a lot of other stipulations; some of their demands were unreasonable.I came to realize early on that this job was not for me. Though it was not for me, I still gained some good people skills and some great customer service experience. Everything I learned made me better at what I do now.I now teach school, which I love. My experience at CSAA helped me to develop in ways that make me more effective where I am now. Though I would not want to go back there, it made me better, and I was lead to where I am now.
Service Agent in Oklahoma City, OK
on January 23, 2023
It was a good company to work for, as time went by it improved, the systems a d how they interacted with employee's and improved the training of the new hires. Gave you opportunities to learn and grow within the company, earn bonuses by participating in suggestions on how to improve our programs etc, surveys from the clients etc.
Claims Adjuster in Remote
on December 26, 2022
What is the best part of working at the company?There was nothing good . Underpaid , understaffed, illegal handling of pick up rate. What is the most stressful part about working at the company?Claim volume, expectations and understaffed .What is the work environment and culture like at the company?It was a remote work environment , the at home was a nice thing. What is a typical day like for you at the company?10-15 claims a day, open back log of 300 plus , 40-50 phone calls a day, non stop emails, team messages .
Executive in Walnut Creek, CA
on December 13, 2022
There is a reason so many CSAA IG employees have decades of longevity with the company. It's a quality place to work, with the excitement and energy of a start-up yet the stability and reputation that comes with a 100+-year-old private company. I am proud to work for a company that does good work and works to do good....
Service agent in Remote
on December 8, 2022
It is good pay for a call center, flexible with schedules, and helpful coworkers. The initial training is basic so there is a lot of learning while you are on a call.

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Questions and answers

People have asked 67 questions about working at CSAA Insurance Group, a AAA Insurer. See the answers, explore popular topics and discover unique insights from CSAA Insurance Group, a AAA Insurer employees.

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Interview insights

Insights from 79 Indeed users who have interviewed with CSAA Insurance Group, a AAA Insurer within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

Explain a time when you provided excellent customer service, explain a time when you made a mistake on a job and how you fixed it

Shared on April 13, 2022

Situational questions

Shared on October 11, 2019

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