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Answered by CSAA Insurance Group
Bring back telework for talented employees. I prefer to be in the office, it gets me away from kids and pets, my wife can have them. But we are about to lose a very talented and uniquely skilled employee because her commute is almost as long as the work day and the stress is very telling. It would be a shame to lose someone that is a hard worker has great potential.
Then need to listen to there employees. Aaa used to be an amazing place to work. It is sad when management does not open there eyes to issues such as workload. You have employees that are actively searching for other jobs. Some that are looking to demote to get out of homeowners. Employees that are having anxiety issues with coming into work. Management is not looking at the root cause of the issue. Normal back log used to be 50 to 60. Now we are looking at 100 to 120. Management expect same results. It does not work that way. Money certainly is not every thing. People are willing to take pay cuts to leave your dept shouldn't that be a warning sign. It is sad when your team mates are scared for you if you if you are pulled to talk to management because AAA thinks the answer is fire people. Working in constant fear that is the AAA way now.
Oklahoma City office has a high school culture. 5 out 10 in my training class quit within 4 months of hire. I was bullied by a rotational coach and a trainer, reported to HR they did nothing at all. Floor Manager was tacky and very unprofessional. Back to back call and super micromanaging
They need to take direction from their counterparts in California and stop living like they are in the Wild West. They fake the Corporate Culture when anyone important comes in from out of State. Internal harassment, and bullying in the workplace are a couple of things that are tolerated within the upper management circle. They suppress the good guys who actually represent the true image of CSAA and it's a shame. These are not just my opinions, I speak for a large majority of the good people who work there, but remain silent because they don't know where else they will be able to collect the same type of paycheck. I had a pleasure working for the Company and most of the Managers, but they need to settle their internal squabbles and not allow their lack of drive to put a damper on the productivity of their Teams.
Answered - Infrastructure Engineer II (Former Employee) - Phoenix, AZ