Store Manager (Former Employee) – Brooklyn, NY – January 31, 2019
The cubesmart management is very shady and they don’t look out for their employees. Customers would be 100% wrong in a situation and they would take the customer side. As far as HR, District Manager and the divisional manager they are the worst. I resigned from the company due to a customers threatening me and cubesmart manangement didn’t care about my safety as well. Also the HR department gives out false information as well she told me I would be paid out for my vacation on my last check then calls me and tell me I won’t be paid out for my vacation time. I believe that is illegal forsure. The whole cubesmart management team is the worst. You won’t see their true colors until you leave. They also lack security in the facilities, Be careful with this company they are shady!
Pay, Vacation Time, Break
Bad Management, Bad Manner Customers, No Security.
Store Manager/Assistant Manager (Former Employee) – South Carolina. Florida – January 29, 2019
i have worked at 8 different stores under 2 different district managers and 8 different general managers and 1 area manager so to judge all under one comment would not be the right thing to do i enjoyed the people i worked with and the customers i served but had different situations in each area.
Store Manager (Current Employee) – Bronx, NY – January 28, 2019
As a whole CubeSmart is a Great company that strives for great customer service and growing into the future. But i wish that they would give the employee better Benefits and support. When i worked in the Bronx, New York I love CubeSmart working for CubeSmart and it was the 3rd storage company that I've worked for.
But when i transferred to a managed property in Baltimore MD (That I feel is bring down the CubeSmart Brand) After transferring it all went down hill.
I stuck with that facility for two and a half years with no movement, a lot of abuse,from staff/management and from customer.
We had a different/ ruff customer base. but most customers supported me more than my teammates. They kept leaving me alone, knowing that the facility office was in a dark and secluded area, they knew that I've been threatened by customers because of them not getting their way, they've threatened to blow up the building several times, etc. The facilty is dangerous, elevators always breaking down etc. water in the elevator rooms a 19 year old roofer fell off the roof and died. the manager was alone that day, we was always under staffed I was under paid. I couldn't afford to go to the doctor. I had to leave. I still would have been able to deal with all that stuff longer, if only i had the support of the staff and management.
I feel its all in the management because again when i worked in the New York Locations under Milt Coslit, Joe Fitzgerald I enjoyed working for CubeSmart. The company meetings was amazing.
General Manager (Current Employee) – Dallas, TX – January 16, 2019
the workplace culture is really amazing, everyone treats each other like family. If me or any of my peers have questions in regards to anything our FTS's are always more than willing to answer any questions as well as the rest of the district
Manager (Former Employee) – Atlanta, GA – December 28, 2018
Had a prejudice district manager,thats a part of the reason why i quit. I heard she is no longer at the company. Also didnt like how they changed the bonus structure to give the General managers 70% of the commission that we made before we would get to split the rest with the manager and any other assistant manager working at the store.
Nice work environment
Prejudice district manager and unfair commission structure
Store Manager (Former Employee) – Peoria, AZ – December 22, 2018
Company doesn’t know how to run. Poor management is an understatement. You’re constantly berated and belittled by customers. We were also regularly put in unsafe working conditions and environments but your DM won’t care about your safety.
Field Training Specialist (Former Employee) – Texas – December 17, 2018
Great way to learn about the business. Great Training programs, depends on the area but the Management was good. Great benefits. when starting out in the storage field this is the best company to learn from very high standards
CubeSmart overall is a good place for someone just starting out in the work force.
General Manager (Current Employee) – Austin, TX – December 16, 2018
A typical day at CubeSmart is opening and closing the store, property inspections, handling customer move in and move outs, customer payments, collection calls, and miscellaneous customer relations. It can get busy at times and other times slow.
Store Manager/Assistant Manager (Current Employee) – Delray Beach, FL – December 13, 2018
Great place to work, There is always room for growth and with the hours of operation there is for family time. The work schedule can be a bit flexible but working with these customers can be very stressful.
General Manager (Current Employee) – Fort Lauderdale, FL – December 3, 2018
One of the worst companies to work for. They do not care for employees or Customers always the bottom line. Company never has money to fix things at the facility. Always giving people increases to push have them move out. Daily harassments and threat's from Customers. Upper Management does not care about safety of the employees. No matter how hard you work don't expect any recognition and raises are almost non-existent. Work here only if you need a job and have no other option.
Store Manager (Former Employee) – Austin, TX – November 14, 2018
Very poor family time available. Upper management made big salaries and there was much bubby-buddy presence as if it were a country club. The average employee made just enough to survive. Thank goodness we had many very nice customers which made the job a lot easier.
Store Manager (Current Employee) – Mansfield, TX – October 20, 2018
Fast paced but can also be slow on rainy days and such, upper management is horrible and will nag you about things that need to be done on the property but will not approve them once you request them. There is a constant dm shuffle and anytime you need information or help there is no one ever available until days later so your customers are mad at you for not being able to help them when really upper management isn’t allowing you to do so.
Manager (Current Employee) – Slidell, LA – October 8, 2018
A typical day at this job is pretty easy going but once again i run into a bad management. But overall i like my job i like helping people and the goals they set for us to make bonus motivates the two of us in the office to exceed the goals every month.