Another Third-Party Service Company That Hires and Fires People
Customer Service Representative (Former Employee) – Hackettstown, NJ – March 23, 2019
I never met my manager face to face and the only time I heard from him was when it was something negative. I was his second choice for the position when the person he offered the job to originally didn't take it. One-week training class in Chicago was an ABSOLUTE JOKE!!! They taught us how to take apart and re-assemble three different printers but never taught us how to fix the most basic problems, and then, they expect you to know how to fix a dozen or so different model printers in the field. The class taught maybe 20% of the information I needed to be able to effectively perform service calls. It is obvious that CES sends it's new hires to this one week school for the sole reason of placating Lexmark. Was on a medical hold for six weeks after I failed the company physical (I was diagnosed with sleep apnea). When I was ready to return to work, I called my manager to tell him this and wanted to know when he wanted me to return to work. He said "I don't understand what you're asking me". My manager isn't fit to manage a taco stand in Tijuana!!! It took him three months to tell us that there was a policy change governing toll receipts. He also told me the day before I was fired to send him an email detailing ways that I was going to "get better" regarding my job performance. I sent it to him and he fired me anyways. Seriously?? This guy hires me and then apparently had no clue what to do with me. On my last service call, I was having trouble changing the transfer belt on a printer I was unfamiliar with. My manager, who admittedly hasn't worked on a printer in 13 years, was "dumbfounded"more... that it took me so long to change it. They have a third-level support department that you can call if you get stuck. Apparently, they then go behind your back and tell your manager that you can't do the job! With this kind of help, I'd hate to see them hurt you. Went on ridealongs with senior techs in Pennsylvania and New York state and I live in Hackettstown, NJ!! The Pennsylvania tech took the power supply and diverter plate out of a printer that had a bad media present sensor. I did the same thing and got yelled at by one of the technicians in my home district who said that was completely unnecessary. Company has no viable training plan for new hires WHATSOEVER. Put hours of time and effort completing OJT and on line courses only to have management tell me that they "didn't think I would be successful" at this job. Stay away from this company.less
Support (Former Employee) – Henrietta, NY – October 9, 2018
Management plays favorites. They allow employees to harrass you. No empathy when your sick. Very unproffessional. I would not advise anyone to work here. Theres Mandatory 8 hour overtime so you have no life.
Technical Support Representative (Former Employee) – Irving, TX – August 3, 2018
The people at this job were very unprofessional the management didn't care about any of your concerns or your outside life they chose favorites and gave them more leniency than they did all the other workers and there were no team involvement when it came to doing certain activities management half taught you what you needed to learn to do your job well and there was never anyone to actually help if you needed assistance.
Quality Control Inspector (Former Employee) – Edison, NJ – May 20, 2018
Dead End job ... I have seen more people come and go then any job I have ever had. 30 plus people in less than a year. They do not care about there employees. Many problems ... No parts to fix correctly, more worried about being Green
Machinist (Former Employee) – Erie, PA – April 4, 2017
every day is different. No two days are ever the same. new orders and job everyday.Some days are slow so you may be working in the tool room,sharpen drills placing tool orders,stocking tool bins,and even cleaning machines.
Phone Support Representative (Former Employee) – Irving, TX – December 17, 2015
The work is good and will provide good experience if you are a technician or technically inclined. It is a outbound call center which is much better. You are required to meet quotas for call quality and number of calls that was expected daily. The training & continued training is terrible and badly done making for a difficult start and learning new things. All the previous management was fired or demoted due to serious issues and the current management isn't much better. The social culture can be abrasive but is casual. If you are a sensitive person this company isn't for you. This company isn't good on pay raises for anyone. The work may require you to work weekends.
* the good part is the work is steady and busy. This can provide great experience in the technical / call center field. However, the management can make it really difficult to do your job.
* better to work as a field technician as they have more freedom and are provided a car and expenses.
Did all equipment and service on call for my customers that I had gained since 1988. Was on call for each of them to let me come at their beckoned call. It worked well but working for a major company earned my attention vs no guaranteed income.
Nice people to work for in most cases was a bigger percent.
no breaks, on all always getting calls that was good. Still had to fight the tightwad.
OK at first, little or no opportunity for advancement
Technical Service Representitve (Former Employee) – OH – July 28, 2012
The actual job wasn't bad, however management was at best apathetic and at times impossible to please. During my time with the company I was blamed for things completely outside of my control (such as weather-related shipment delays) and was disciplined both for calling off sick and showing up to work sick. It was not uncommon to be told one thing and find out the opposite was true - eg, I was told I was needed to work a modified week for about a quarter and it ended up being an indefinite schedule change that lasted for years.
Raises were small and sporadic, it was not uncommon to wait 3 years between 3-5% raises. The company seldom recruits from within and most promotions available to hourly employees are minor; upper management are all IBM alumni and seemingly always have someone waiting in the wings when a major position opens up.
Benefits were offered but really weren't worth buying - an independent insurance agent took one look at the health insurance details and informed me they were "on the mediocre side of terrible." Premiums routinely increased 10-15% per year, and as noted before, you're lucky to get >1% annual raises.
Co-workers were of variable skill, however management refused to acknowledge fault with anyone, so if you ended up cleaning up somebody else's mess it was generally considered your fault even if you walked into it at the tail end and fixed someone else's mistakes.
Being thrown into the field and expected to be able to BS your way through having years of experience on a new piece of equipment that you've never set eyes on was probably the most difficultmore... part of the job, and constantly changing scenery due to field service nature of the business was the most enjoyable.less
company supplies laptop, toolkit and company vehicle, constantly changing scenery and travel opportunities
apathetic management, low raises, poor benefits, high expectations with little incentive