Customer Engineering Services Employee Reviews

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5.0
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travel
Technical Support Representative (Former Employee) –  Colorado Springs, COJanuary 15, 2019
it was good and very enjoyable i enjoyed the team that i worked with and was very exciting as well as many fun projects, managment was realy great and understanding as well as supportave
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5.0
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Great place to work
Phone Support Representative (Former Employee) –  Irving, TXNovember 14, 2018
Nice people very laid back. Very understanding staff. Clean environment. Fun environment. Intense training to make sure you understand what you are doing.
Pros
great place to work
Cons
none
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1.0
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Terrible company
Support (Former Employee) –  Henrietta, NYOctober 9, 2018
Management plays favorites. They allow employees to harrass you. No empathy when your sick. Very unproffessional. I would not advise anyone to work here. Theres Mandatory 8 hour overtime so you have no life.
Pros
nothing
Cons
Management and employees clicky
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1.0
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Not professional
Technical Support Representative (Former Employee) –  Irving, TXAugust 3, 2018
The people at this job were very unprofessional the management didn't care about any of your concerns or your outside life they chose favorites and gave them more leniency than they did all the other workers and there were no team involvement when it came to doing certain activities management half taught you what you needed to learn to do your job well and there was never anyone to actually help if you needed assistance.
Pros
Hour lunch and 3 days off
Cons
Everything else
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1.0
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Worst Place... Management is the worst
Quality Control Inspector (Former Employee) –  Edison, NJMay 20, 2018
Dead End job ... I have seen more people come and go then any job I have ever had. 30 plus people in less than a year. They do not care about there employees. Many problems ... No parts to fix correctly, more worried about being Green
Pros
Nothing
Cons
Everything
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5.0
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Excellent Management
Support Technician (Former Employee) –  Rochester, NYAugust 2, 2017
Excellent management with a balanced home / work life culture. Management often recognizes dedicated employees with a yearly Customer Service Excellence Award.
Pros
Remote Work Opportunities
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5.0
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very good place to work
Machinist (Former Employee) –  Erie, PAApril 4, 2017
every day is different. No two days are ever the same. new orders and job everyday.Some days are slow so you may be working in the tool room,sharpen drills placing tool orders,stocking tool bins,and even cleaning machines.
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2.0
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Good technical experience but very badly managed
Phone Support Representative (Former Employee) –  Irving, TXDecember 17, 2015
The work is good and will provide good experience if you are a technician or technically inclined. It is a outbound call center which is much better. You are required to meet quotas for call quality and number of calls that was expected daily. The training & continued training is terrible and badly done making for a difficult start and learning new things. All the previous management was fired or demoted due to serious issues and the current management isn't much better. The social culture can be abrasive but is casual. If you are a sensitive person this company isn't for you. This company isn't good on pay raises for anyone. The work may require you to work weekends.

* the good part is the work is steady and busy. This can provide great experience in the technical / call center field. However, the management can make it really difficult to do your job.

* better to work as a field technician as they have more freedom and are provided a car and expenses.
Pros
Good experience and pay
Cons
bad management, no raises
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5.0
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Basically was owner of this business that serviced equipment
Photo Equipment Inspector (Former Employee) –  Ocala, FLMarch 13, 2015
Did all equipment and service on call for my customers that I had gained since 1988. Was on call for each of them to let me come at their beckoned call. It worked well but working for a major company earned my attention vs no guaranteed income.
Pros
Nice people to work for in most cases was a bigger percent.
Cons
no breaks, on all always getting calls that was good. Still had to fight the tightwad.
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4.0
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Great entry level job
Customer Care Representative (Former Employee) –  Edison, NJFebruary 25, 2015
A typical day included handing client requests, dealing with team member projects and communicating with senior management.

Lots of day to day work involved communicating with clients, how they were enjoying our product and ensuring we could send out field technicians to their offices in a timely manner.
Pros
On the job training, Seminars and extended learning
Cons
long work hours
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1.0
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Worst place in the world to WORK
Technical Services Representative (Former Employee) –  Tabernash, COJuly 16, 2013
If you feel good about double billing customers and can sleep at night good luck bro...
Pros
None
Cons
Many
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3.0
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OK at first, little or no opportunity for advancement
Technical Service Representitve (Former Employee) –  OHJuly 28, 2012
The actual job wasn't bad, however management was at best apathetic and at times impossible to please. During my time with the company I was blamed for things completely outside of my control (such as weather-related shipment delays) and was disciplined both for calling off sick and showing up to work sick. It was not uncommon to be told one thing and find out the opposite was true - eg, I was told I was needed to work a modified week for about a quarter and it ended up being an indefinite schedule change that lasted for years.

Raises were small and sporadic, it was not uncommon to wait 3 years between 3-5% raises. The company seldom recruits from within and most promotions available to hourly employees are minor; upper management are all IBM alumni and seemingly always have someone waiting in the wings when a major position opens up.

Benefits were offered but really weren't worth buying - an independent insurance agent took one look at the health insurance details and informed me they were "on the mediocre side of terrible." Premiums routinely increased 10-15% per year, and as noted before, you're lucky to get >1% annual raises.

Co-workers were of variable skill, however management refused to acknowledge fault with anyone, so if you ended up cleaning up somebody else's mess it was generally considered your fault even if you walked into it at the tail end and fixed someone else's mistakes.

Being thrown into the field and expected to be able to BS your way through having years of experience on a new piece of equipment that you've never set eyes on was probably the most difficult
  more... part of the job, and constantly changing scenery due to field service nature of the business was the most enjoyable.  less
Pros
company supplies laptop, toolkit and company vehicle, constantly changing scenery and travel opportunities
Cons
apathetic management, low raises, poor benefits, high expectations with little incentive
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Overall rating

3.3
Based on 14 reviews
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3.0Work/Life Balance
3.4Compensation/Benefits
2.9Job Security/Advancement
2.9Management
3.0Culture

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