Secretary (Current Employee) – Atlanta, GA 30354 – August 27, 2018
I currently work at the International Terminal at Hartsfield Jackson Airport. The past is very fast as you will deal with international customers all day and assist them with exiting the airport or to make a connecting flight. I am the administrative assistant for the Port Director and the job is very competitive. However, since I am not a Customs and Border Protection Officer, there is very little room for advancement and positions are usually given to the officers or CBP technicians.
Immigration Officer (Former Employee) – El Paso, TX – May 13, 2018
really awesome place to work if you have to. The burritos were excellent during breaks and the churros were also very good. I learned quickly to be careful at the vending machines they had a tendency to fall over.
C B P Officer/Supervisor (Former Employee) – San Diego, CA – April 25, 2018
27 year veteran of Southern Land Border. I worked Passenger Processing, Airport, Seaport etc.. The first 15 years under the U S Customs Service were great! The last 12 were not under Homeland Security.
Under DHS the Agency is mired with incompetent Management (uneducated) promotional program is Friends, Family and EEO not necessarily in that order. Severe understaffing and lack of resources is crippling agency. Long hours; forced overtime and relocations also impacts quality of life!
Field Director (Former Employee) – Philadelphia, PA – February 15, 2018
My work day work start from 7:30 a.m. to 6 p.m. on dealing with personnel issues, audit projects, changing priorities. No adminstrative assistance on office resources needed. Out of pocket cost with no reimbursements. Review of audit operations of more than 100 ongoing audits being performed by staff auditors. Attending meetings and offering guidance and technical advice on complex issues. Trying to maintain productivity with many employees working in a virtual enviroment. Incompetence management at the upper level with no leadership skills.
Liberal Leave / Vacations Policy
12 hours work days only paid for 8 hours, no compensation for extra hours worked.
Unlimited opportuinity for advancement and challenges
Air Enforcement Agent (Former Employee) – El Paso, TX – February 5, 2018
Working with CBP has proven to be a most rewarding opportunity. The opportunity to advance has been limited only to the amount of initiative and work one is willing to engage in. I have had an incredible variety of roles tapping into previous skills that I never thought I could apply in the role I was hired for. I have operated heavy equipment, welded, programmed encryption into radios, designed proximity sensors, provided technical assistance in security devices, trained bicycle patrol agents, conducted pursuit driving courses, and much much more. In every instance, managers were receptive to advance anyone who had anything to contribute in any capacity.
My conception of government had steadily changed since I began taking on such a variety of roles that were unrelated to my job description, but ultimately contributed to our mission. It has been rewarding and eye opening to work in CBP as a Border Patrol Agent and later as an Air Enforcement Agent.
Bilingual English-Spanish CBP Officer (Former Employee) – Seattel WA – January 31, 2018
It is a great place to work for, but management is poor as individuals managing employees are not always held at a high standard and instead are enabled to harass, and disrespect subordinates creating a low morale environment at work which can lead to safety concerns because most employees carry guns and deal with domestic and international public constantly.
Agency has grown too fast leading to poor management and low morale
Training Specialist (Current Employee) – Lorton, VA – January 29, 2018
Most managers are put into their positions through friendships, not merit. They don't care about your personal life and will send you on unnecessary extended TDY's. Congress will use you as a bargaining chip to advance their partisan agendas and legislation.