DHL Employee Reviews

It is a very high stress environment. You do learn a lot and the work is meaningful. You do know you are making a difference, but more support from the management is needed.

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Most horrible place I've ever worked for but will give my team 5/5 stars

Order Picker (Former Employee) - Cowpens, SC - September 20, 2023

Upper management is the most horrible management I've ever worked for. Disrespectful towards workers, demands things that they don't even understand, and much more. There's no work-life balance. One day off is not enough especially for people with kids or caregiving responsibilities. It should be a federal law for full time employees having more than one day off. However there are some few understanding and good supervisors. The team I worked with is the best crew I have ever worked with. 5/5 stars for them. 0/5 for the company. It's such a shame cuz there is potential for this company to be "best place to work" if they can fix management. My crew is the best people to work with hands down.

Pros

Awesome coworkers, occasional catering, and paid lunches

Cons

Not climate controlled, office upper management, and no work life balance

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DHL insights

Based on 7,331 survey responses

What people like

Ability to learn new things
Clear sense of purpose
Ability to meet personal goals

Areas for improvement

Trust in colleagues
Sense of belonging

Respectful Place to work

Industrial Project Coordinator (Current Employee) - Chandler, AZ - September 20, 2023

Working for DHL has been a blessing for me. Everything I am doing is a learning curve and O have been with the company now for 3 years. I enjoy waking up and coming to work. The people I work woth and under are all respectful of each other. We say please, and thank you. We work together to get the job done. I love what I do, and love DHL.

Pros

Everything managers, co-workers all aspects of my job

Cons

None on my job site.

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good at first the turns bad!

Forklift Operator/floor lead (Current Employee) - Gresham, OR - September 20, 2023

What is the best part of working at the company?there is not one! nothing but drama infested people and they mess up everyones paychecks\What is the most stressful part about working at the company?getting told you messed up and taking blame for other peoples mistakes What is the work environment and culture like at the company?dram and finger pointing also nobody helps each other its just everyone for them selfsWhat is a typical day like for you at the company?unload and load and stack product and argue with everyone to figure out what is what

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Little kids playground

Warehouse/Forklift operator (Former Employee) - Palmetto, GA - September 20, 2023

Poor Management- No Vacation time got to use your PTO Time for holidays.. Not a good company to work for.. OSHA need to really pay them a visit.. Every one having s-x in the warehouse

Pros

Great place to work if you wanna have s-x with everyone in the warehouse even management.smh

Cons

No holiday pay ..

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Decent pay/benefits. Poor management communication

Operations Supervisor (Former Employee) - Streetsboro, OH - September 20, 2023

Lack of communication from upper management. They refused to commit to basic communication. Upper management would change employees schedules without telling supervisors, having the supervisor just "deal with it" when they discovered said employee wasn't there. The last straw was when they told us to lie to our team about a scheduled holiday off. We were not allowed to tell our staff that we had to work on a holiday until just a couple days before so folks wouldn't "call off to retaliate" throughout the week

Pros

Decent pay, Hourly associates were fine to work with

Cons

Having to work with poor upper management

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Productive and employee rewards for performance

Tasker (Current Employee) - Columbus, OH - September 19, 2023

What is the best part of working at the company?A great over all place to workWhat is the most stressful part about working at the company?Some coworkers are not nice, some coworkers talk badly about others What is the work environment and culture like at the company?You can go to the restroom as needed What is a typical day like for you at the company?You go in and start your job in you assigned area. If you have questions someone is always available

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Former employee

MVP (Former Employee) - Wilmer, TX - September 19, 2023

Pros: Easy work , Fun Environment, Weekly pay , overtime available, Peak bonuses, music , a lot of walking , food trucks on site Cons : Kinda unorganized at times Overall 4/5

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Good pay, not really worth it

Warehouse Worker (Former Employee) - Hebron, KY - September 19, 2023

The pay is good, but the workload is not really worth it. Never got breaks unless you asked for it several times and often had to pick up the work of missing employees.

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good benefits, union protections but hard work

Sorter (Former Employee) - San Francisco, CA - September 19, 2023

Reliable warehouse role: letter sorting, union support, job stability, and employee protection. bosses and management were cool but it was tough work and hard on your body.

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Jobs at DHL

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good workplace, hard and quick pace but union protection

Sorter (Former Employee) - San Francisco, CA - September 19, 2023

would recommend this for people looking for part time work union benefits and ability to become driver after 1-2 years of part time sorting. can be stressful and hard work though.

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Temp job

Quality Inspector (Former Employee) - University Park, IL - September 18, 2023

It was a temp job so not much to say. Clocked in waited to see what jobs were going to run for the day. Leads were easy to talk to if something wasn’t right but also some leads who were difficult.

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Official response from DHL

September 19, 2023

Hello,Thank you for sharing your thoughts on your experience as a Quality Inspector in University Park, Illinois. While it was a temporary role, we appreciate your time and effort during your tenure.Your feedback about the work environment and interactions with leads is valuable to us. We continually strive to create a positive and effective workplace for all our team members.We hope your experience with us was informative, and we wish you the best in your future endeavors. Warm regards to Illinois!Your DHL Team

Good job in supply chain industry

Operations Supervisor (Current Employee) - Zebulon, NC - September 18, 2023

Overall great company. I feel as though the compensation is fair. I do believe they could provide more PTO, sick leave, and maternity leave. I work hard and most other do too, but if you have good management it’s worth it.

Pros

Healthcare, education reimbursement

Cons

Not a lot of PTO

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Official response from DHL

September 19, 2023

Dear colleague,We greatly appreciate your feedback and are pleased to hear about your positive experience as an Operations Supervisor in Zebulon. It's fantastic to know that you find the job rewarding and the compensation fair.Your insights on benefits like PTO, sick leave, and maternity leave are important to us. We are consistently working on enhancing our benefits package to better support our valued employees, and your input serves as a valuable guide in this regard.We're proud to have hardworking individuals like you on our team, and we absolutely agree that good management can make a significant difference in the workplace.Thank you for your dedication, and please know that we take your feedback seriously as we strive to improve our offerings.Warm regards,Your DHL Team

Tranquilo

Líder (Current Employee) - Columbus, OH - September 18, 2023

Producción Sistemas de distribución Manejo de personal Trabajo en equipo NadaInteractuar

Pros

Aprender

Cons

Nada

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Official response from DHL

September 19, 2023

Dear colleague,Thank you for your brief but positive feedback about your experience at our company. We're glad to hear that you find it a quiet and conducive environment for work.Your willingness to learn and your positive attitude contribute greatly to our team's success. We're here to support your growth and development in any way we can.Thank you for being a valued member of our team. Your contributions are greatly appreciated.Best regards,Your DHL Team

The desire to do better.

Forklift Operator (Current Employee) - Lakeland, FL - September 18, 2023

What is the best part of working at the company?The lack of communication and transparency. Lack of leadership. What is the most stressful part about working at the company?Leadership that doesn’t listen to you and doesn’t value you or your skills or length of service. What is the work environment and culture like at the company?Slave labor. They want you to work like robots without proper compensation. What is a typical day like for you at the company?Fear of being fired for not making production.

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Official response from DHL

September 19, 2023

Dear colleague,We're deeply concerned to hear about your experience at our Lakeland location and want to address your concerns head-on. Your feedback is valuable, and we take it to heart.We sincerely apologize for any lapses in communication, transparency, or leadership that you've experienced. This is not the standard we aim to uphold. Our goal is to foster a supportive and respectful work environment where every team member feels valued and heard.We are committed to improving and ensuring that your hard work is both recognized and fairly compensated. Please know that we are actively working on making changes to address your concerns.Your dedication to doing better is appreciated, and we hope that in the future, you'll notice the positive transformations we're striving for.Warm regards,Your DHL Team

A workplace that cares about its workers

Mail Sorter (Current Employee) - Westborough, MA - September 16, 2023

It is the best workplace I have worked in the USA. I would like to thank the DHL company and especially managers, ladies working in HR, supervisors, lady who keeps the whole building as clean as a house, and smiling colleagues, one by one.

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Official response from DHL

September 18, 2023

Dear colleague,Your perfect review and your amazing comments fill us with joy and pride! It is obvious proof that we are doing the right thing to be an Employer of Choice.Thank you for the compliments, and we wish you many more happy years to come.Best wishes to Westborough.Your DHL Team

Busy & not fun... only good thing about it was I was by myself all day

Delivery Driver (Former Employee) - Orlando, FL - September 16, 2023

What is the best part of working at the company?Hmmmmm tough question... worked about 70 hours / week & everything over 40 was o/tWhat is the most stressful part about working at the company?All the deliveries in a timely manner, doesn't matter if traffic is delayed or weather conditions What is the work environment and culture like at the company?Sucks to be out in traffic & weather from early morning to early eveningWhat is a typical day like for you at the company?Punch in, unload the plane, set my delivery route, go deliver & punch out

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Great place to work

Operatiins Supervisor Inventory (Current Employee) - Mooresville, IN - September 15, 2023

DHL is a right choice for me. A great institution tomorrow. Very good leadership and great people. I will recommend it to anyone who wants a career oriented workplace. I have no regrets being a DHL Supervisor

Pros

Great place with opportunities

Cons

Not enough parking space

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Official response from DHL

September 18, 2023

Dear colleague,Your 5-star rating is like an early holiday surprise. We are excited to receive it. Thank you for emphasizing the strong points that make DHL a great place to work.We understand that limited parking spaces can be problematic, and we apologize for any inconvenience this may have caused. Please do not hesitate to discuss this with your manager or HR department. They are here to help.Thank you for your feedback, and we look forward to continuing to provide you with a positive work environment. #TogetherWeAreGREAT!Many warm greetings to Mooresville.Your DHL Team

On the fince kind of job

Forklift Operator (Former Employee) - Ft. Wayne, IN - September 14, 2023

This is not a bad job except for the fact that they have a list of assigned lifts and and only a few freed up lifts for the new hires and you don't know until after the first half hour if you're going to be able to find one or have to change the attachment or even if the attachment will work with the lift you have . This is a problem when you are expected to achieve a high enough scoring for the time you are there because they monitor you through Seeit scoring in turn makes your score lower. Another problem is fact that they will sometimes have lift operators pick on the same order causing a back up in an isle, this also affects your Score. With this always at the back of your mind when ever you do have a moment to yourself you must keep on working hard to make up for the slow times . Now I'm not saying it's always like this , but it is most of the time.

Cons

Only 2 breaks per a 10 hour shift. One 10 minute and a 30 min lunch . Not right at all !!!t

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Official response from DHL

September 18, 2023

Hello,Thank you for taking the time to rate us as an employer. Your rating is good, and we appreciate learning that the work was not bad. However, in a few areas, you have signaled that you see further potential for optimization. Since we do everything we can to get a little better every day, we will do everything we can to achieve 100% in that too.We apologize for any inconvenience you faced regarding the availability of lifts and attachments. We understand how frustrating it can be to not have clear visibility on equipment availability, and we acknowledge that this can impact your efficiency and overall job satisfaction. We will make sure that we work on improving this aspect of our operations to ensure that new hires have a smoother onboarding experience.Regarding the issue of multiple lift operators picking the same order, causing congestion, and affecting your productivity, we take this feedback seriously as well. We are committed to optimizing our workflow and reducing bottlenecks to enhance the overall efficiency of our operations.We will take your comment regarding the 2 breaks for a 10-hour shift on board. Employee well-being is important to us, and we understand the need for adequate breaks.We continuously strive to make improvements based on input from our team members. We assure you that your concerns will be shared with the appropriate teams. Best of luck in your future endeavors.Your DHL Team

Doesn't care about anyone or any issues

VNA/ High lift operator/ warehouse (Current Employee) - Wichita, KS - September 14, 2023

Supervisors don't think you should have a life outside of work. In companies eyes your just a number they will tell you they can fire you and replace you just as fast as they got rid of you. If you have any issues you will be told I don't care or it's OK you got this. They don't care about your life outside of work and if there is an emergency they don't care and they will talk bad to you if you have to leave. But needless to say this is one of the worst places to work ever. I k on in my first 6months I seen over 300 and yes I said 300 people come and go whether they get fired or whether they quit and now I've been there for a year I swear I have seen over a thousand people come qnd go the turn over rate is by far the worst. They usually hire around 50to 100 people at a time and there lucky if 10 people stay after the first week. They do not train at all maybe 30min and that's it.

Pros

Weekly pay

Cons

Everything

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Official response from DHL

September 18, 2023

Dear colleague,You took the time to rate us thoroughly, and you expressed your dissatisfaction loudly. That's unfortunate, and we deeply regret it. Our goal is for you to feel respected and valued by us and that we are an employer of choice for you in good and bad times, which was not the case at your location in Wichita.We are genuinely sorry to hear about your negative experiences, particularly regarding work-life balance and employee turnover. It is our goal to ensure that every employee has a healthy work-life balance, and we understand the importance of accommodating personal emergencies when they arise. It's concerning to hear that you have not felt supported in this regard.Regarding the high turnover rate, we acknowledge that this is a concern. We understand that a stable work environment is essential for everyone's well-being and productivity.We expect our supervisors and managers to be role models for employees across the organization. A great leader will make a team productive, motivated, and happy. Successful managers are critical to propelling a company forward by motivating existing and new employees, as well as retaining and recruiting top talent. We value all our employees, and it is never our intention for anyone to feel like just a number. Your concerns are important to us, and we are committed to making the necessary changes to create a more positive and supportive work environment.We recommend that you discuss with your HR colleagues the topics you believe can be optimized to contribute to a better working environment and well-being. Topics must be -

Great place to work

Assistant Supervisor (Former Employee) - Houston, TX - September 14, 2023

It was a very maintained and clean warehouse with very professional managers and supervisors. If you dont know something they teach you. Dont misunderstand me. It was challenging and at times very difficult but at the end it was worth it. They appreciate your work.

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Official response from DHL

September 15, 2023

Hello,Thank you for your fabulous review! We are pleased that you enjoy working at our Houston warehouse. It was nice to read the positive aspects you liked during your time with us.While we acknowledge that the work can be difficult sometimes, we are delighted it was worthwhile. It is crucial that our employees get all the support and appreciation they need, especially from their management.Good luck with your future career opportunities.Best wishes,Your DHL Team