High turnover of staff, staff are not listened to by management. Poor Rota, Can end up working 5 12 hr shifts, staying late to complete paper work for most and them called on days off to cover. Support staff are amazing. Over worked. Underpaid and under respected. Staffing numbers can make some activities difficult to carry out and as such the residents they shout the loudest or hit the hardest get what they want first whilst others 'Can wait till tomorrow'. Staff get assaulted on a regular basis and management blame staff for this, despite management changing care plans and techniques for the management challenging behaviour regularly. Client group is mismatched and as such causes clients to be unsettled. Has the potential to be a wonderful place, however money, low staffing and management deskill residents and prevent any chance of rehabilitation to the community setting.
Healthcare Support Worker (Current Employee) – Thorrington, Essex – February 21, 2018
Every day would differ to the last, the care you gave and how you gave it depended fully on who was leading the shift. Other than that it was a fantastic place, however it was an underpaying job to say the least.
Manager (Former Employee) – Midlands – September 19, 2017
The management are only interested in financial gain and cut costs and admit inappropriate service users. The induction and training is poor and there is a blame culture when things go wrong. The Operational Directors create clicks and treat some staff differently.
Support Worker (Former Employee) – Hexham, Northumberland – August 1, 2017
I can't stress enough what an uncaring company this is. It doesn't care about the service users or the staff members, despite what they make it out to be. They are unsupportive and run on dangerous levels of staff in a highly volatile environment. Should staff have problems etc the management and hr will all stick together and bully.
Provision of meals (poor quality)
An overall uncaring and unsupportive company. Poor pay rates in comparison to other companys.
Support Worker (Current Employee) – Midland – May 18, 2017
Challenging part of care to work in but very rewarding. Did not previously work with people who have Autsim so this has been eye opening. I really enjoy coming to work everyday, and while it does have tough days I work in a brilliant team who all support each other.
The care provided to both service users and staff is excellent. Provided all relevant training to stay safe.
Have developed in my role completing my NVQ 2 and currently working towards NVQ 3.
poor management, can accuse you of anything but great staff team
Care Assistant (Former Employee) – North East – April 21, 2017
Poor management promise residents all sorts then dont follow through leaving staff to deal with the fallout. Can accuse you of anything with no proof and get rid of you for it within 3 months so you pay back full induction. Understaffed and far too many agency brought in who arent trained putting full time staff in difficult positions when it came to restraints and sometimes went from 8am until half 2 without dinner or a break due to staffing. Only upside is the rest of the staff were amazing, really banded together as a team and put management to shame!
meals provided, brilliant team
bad management, hours without a break, terminated for false accusations
Support Worker (Former Employee) – Dundee – April 20, 2017
Good staff team who work well as a team, was once a good place to work but went very down hill. After going threw a lot of new managers in short periods of time, most of which acted quite unprofessional and offered little to no support for staff in a challenging environment. Lots of incidents with little recording and debriefing. Long serving staff seem to get pushed out, and victimised whilst employing lots of new staff with little to no experience. High staff turnover.
Long hours, unsupportive management, blaim culture
Support Worker (Former Employee) – Bishop Auckland, Durham – April 16, 2017
Worked there for a whlie and no management support . If you spoke up about thongs you would get sacked also new people do not adere to care plans and are better thought of than those who do , i would advise anybody not to work for these people useing medication to much instead of addressing the issues
Health Care Assistant (Current Employee) – County durham – March 27, 2017
Minimum investment in staff, organisation, infrastructure. More concerned with ticking boxes than providing the care they get paid to deliver. Initial training is rushed and pitifully inadequate for the job. Ongoing training is poorly structured and badly managed. Staff turnover is very high due to low staff morale.
Support Worker/Carer (Former Employee) – Dundee, Angus – January 13, 2017
Very much a blame culture when mistakes or incidents happen rather than taking the time to properly train staff and learn from what has happened. Staff team all lovely but are ground down by a management team who does not listen at all. Very high turnover of staff. They will make large deductions from your salary if you leave within 6 months.
Serious lack of quality training and a management team who cannot lead
Support Worker (Former Employee) – Dundee – November 11, 2016
It was once a good workplace but has, in recent years, declined to low standards for the support workers reflected in its typically high turnover of staff. This has hopefully changed for the better since I left.
Senior Care Assistant (Former Employee) – Port Glasgow – February 11, 2014
The place like all work places has its good points and its bad , mostly good A Typical day at work was helping the clients with personal hygiene, grooming medication and giving them their food .Management most of the time were helpful , co-workers were easy to get on with, friendly, we all worked as a team, The paper work it was constantly getting changed so what you were doing one moment in report wise could be totally different the next day , The most enjoyable part of the job was the interaction with the clients.
long hours, you had to stay on the premisess during your breaks unless given permission by management, which meant you really did not get a brake from the place