It's a sink or swim culture
Client Experience Coordinator (Former Employee) – Glen Ellyn, IL – March 18, 2019
My experience as a "Client Experience Coordinator" (which is their term for customer service agent), was pretty awful. You are basically told that you get a 30 min lunch, no break options. If you need a day off, you have to make sure another office can cover your calls before you can take the day off and if you are sick, you are required to reach out to others offices to take the calls.
The training is pretty awful. You have a 4 week training period and 2 of those weeks are spent having binders READ to you as you watch someone on a computer. Actually, you will have binders read to you the entire time of the training but you will eventually be on a computer. You are then expected to be able to jump into the systems and use them. It's quite possibly the worst training I have been through. Being a former trainer in databases, employees should be given computers on day one not day 8. When I did finally make an actual call, which is the majority of the job but not as originally advertised, I asked for feedback...the trainer gave me almost no advice on what I could have changed. My advice for all new hires...keep looking while you work here.
FYI: As a new hire, in your first year, you will receive 5 vacation days off. That's it. No sick time in year one. 5 days for 365 days. I don't think I have ever worked for a company that cared less about its employees before.
The pro is I have a new job.
Poor Vacation/Sick, 6 company holidays not including the day after Thanksgiving or Christmas Eve, insurance premiums high, short-term disability available if employee pays for it, pay scale is low, 30 min lunches with no breaks for office employees