The call center in Latham - which is where I worked - was always a busy place. However . It was balanced with support from my manager.
Until mid 2017, the call center at DV was busy but rewarding. We were recognized for our hard work. My manager made things fun and she was very invested in our success. Then a lot of things happened - the senior leadership in the call center left, they brought someone over from another area with no understanding of how the call center worked and, - more...
Other parts of DV seem okay.
Avoid the call center!