The call center in Latham - which is where I worked - was always a busy place. However . It was balanced with support from my manager.
CSR II (Former Employee) – Latham, NY – March 30, 2018
Until mid 2017, the call center at DV was busy but rewarding. We were recognized for our hard work. My manager made things fun and she was very invested in our success. Then a lot of things happened - the senior leadership in the call center left, they brought someone over from another area with no understanding of how the call center worked and, the worst part, was that she clearly had no respect for the frontline staff. She didn't care and she made it lnown. The only emails we ever got from her were to mandate is for OT. People atarted leaving in droves, so the rest of us got mandated for even more OT. Our manager left for a new job - who could blame her? - and I took a role in another part of the organization.
Level 5 Associate (Former Employee) – Latham, NY – October 12, 2018
I was there for 4+ years before being let go from the company. When I first started with the company, I enjoyed my job a lot. It was my first full time job, I was receiving benefits and for a glasses wearer (At that time), the vision benefits were exactly what they were, beneficial. I had moved up within my first year into a promotional role and everything seemed to be awesome. Then the mandatory overtime happened, where we were made to do OT no matter what. (Even though as long as you did your 4 hours for the month, you were fine.) The Union, at my time there, did nothing to try and fight for me to stay. Aside from management, they stressed me out more than anything especially when the Union contract was due (which didn't help either). I found a job that brought me back down to a phone rep and the starting pay was more than what my pay was at Davis and I was promoted twice in my tenure there. All in all, from what I have read and heard after my departure, nothing has gotten better. I hope they do fix their issue within the company as a whole
CSR - Customer Service Representative (Former Employee) – Latham, NY – July 31, 2018
The turn around rate is horrible so you would think they’ll be happy to have new employees. Literally supervisors follow you around and listen to your conversations when you’re off the clock. Than they listen into your phone calls and deem that you’re not understanding. When they literally rush massive information within a training period. Than out of no where boom you’re fired smh. They need to hire new supervisors , they all seem power hungry and not really into what really matters. Which is the customers . There is a reason why they’re are always hiring poor manangement smh !! This place needs to fire all the supervisors and start fresh with people that actually care about other human truly. All people are trying to do is work and take care their family. Not get harassed just to fire someone smh
CSR - Customer Service Representative (Current Employee) – Latham, NY – November 14, 2017
its great for a first job, or if you do not have commitments. however management does not seem to care about employees much anymore. Its to the point where you are getting mandated every week without so much as a thank you or good job. The reason for the above mandates is that people are leaving faster then they can hire, the stress is not worth the horrible pay as this is quite possibly the lowest paying call center in the state of new york. the only benefit of this job is you have to TRY to get fired.
Utilization Review Rep I (Former Employee) – San Antonio, TX – April 18, 2017
I loved my coworkers. The department I worked in (Utilization Management) was hard because of all of the insurance compliance that has to be met, that being said I would recommend this company in a heart beat but not this particular department.