The call center in Latham - which is where I worked - was always a busy place. However . It was balanced with support from my manager.
CSR II (Former Employee) – Latham, NY – March 30, 2018
Until mid 2017, the call center at DV was busy but rewarding. We were recognized for our hard work. My manager made things fun and she was very invested in our success. Then a lot of things happened - the senior leadership in the call center left, they brought someone over from another area with no understanding of how the call center worked and, the worst part, was that she clearly had no respect for the frontline staff. She didn't care and she made it lnown. The only emails we ever got from her were to mandate is for OT. People atarted leaving in droves, so the rest of us got mandated for even more OT. Our manager left for a new job - who could blame her? - and I took a role in another part of the organization.
Other parts of DV seem okay.
Avoid the call center!