DCMS is a great company, I've been with them for about 1 1/2 years now. If you're on the collection floor, you've got a cubicle that you're in most of the day - not to say you can't talk with your coworkers! We have a lot of free food 3 days a week and company provided breakfast and lunch once a month EVERY month! There is a lot of potential to earn monthly bonuses, the biggest I've had was close to $2000 on top of my regular pay. The hardest part is dealing with emotional people on the phone, you need to be very empathetic, but not take things to heart. Management for the most part is great, they become almost like a friend if you have a good relationship with them. One of the biggest pluses of this job is making your own schedule - just need to be at 40 hours each week.
Free food, make your own schedule
Not as many advancement opportunities