Productive and fun place to work
Customer Service Coordinator/Marketing Assistant (Former Employee) – Camden, NJ – March 26, 2015
I started with DRPA when electronic tolls were first installed on the bridges in 2000. As the Customer Service Coordinator and Marketing Assistant, my work day consisted of serving as liaison between the Port Authority and the E-ZPass (electronic tolls) customer service center contractor, Board of Directors, employee accounts, researching, troubleshooting and resolving difficult customer complaints with complex issues. I also assisted with developing marketing plans and campaigns; developed and produced monthly newsletter for E-ZPass customers; and provided customer service training for new employees.
We had a great team of employees that worked very well together.
There were no difficulties in this job. The most enjoyable part was doing the outreach events and the opening of the RiverLink ferry.