Delivery Drivers, Inc.
Happiness rating is 62 out of 100
2.5 out of 5 stars.
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Delivery Drivers, Inc. Employee Reviews

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United States118 reviews

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3.2Work-Life Balance

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2 stars

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What is the best part of working at the company?You can pick your own schedule.What is the most stressful part about working at the company?Having to make the mistake of doing a wrong delivery is the most stressful situation to be happened to a driver.
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5 stars

What is the best part of working at the company?Work at your pace work when you want to What is the most stressful part about working at the company?Nothing at all you work alone really don’t have to deal with people What is the work environment and culture like at the company?Great culture Great Environment you set up your own schedule accept a order or you don’t have to how much money you make is all up to you What is a typical day like for you at the company?Pull up pick up items from facility then delivery those orders most of them easy going contactless orders some may have to sign drop off orders take a picture boom you get paid every Tuesday
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Delivery Drivers, Inc. insights

Based on 217 survey responses
What people like
  • Time and location flexibility
Areas for improvement
  • Support from manager
  • Sense of belonging
  • Supportive environment

Over hiring

After working for them for awhile they start giving the delivery offers to the abundance of new hires instead of giving the long time loyal hardworking employees offers. So, don't get used to it because after awhile they will start slowing down your offers due to the abundance of new hires they replace you with. Not a very loyal company to work for.

Pros

For a few months you will get alot of offers

Cons

After a few months your offers will start to slow down a great deal
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Don’t do it unless it is your only option.

The only positive thing is that you can choose your own hours. Other than that, the app crashes frequently, customer care is a joke, there is lack of communication all around.

Pros

Choose your hours

Cons

Communication, pay, wear and tear on your vehicle, frequent app crashes and glitches, quality of customer care
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Not worth the effort.

A typical day involves waiting 45 mins for an order, 30 mins to start order, and 45 mins minimum to pick up curbside as spark drivers are always dispensed last by policy. Then expect no tip and only $7 to drive 10 miles. This doesn't cover gas or time wasted. Avoid this job as it pays less then minimum wage.

Pros

Pick your own hours

Cons

Make little and do nothing during those hours.
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3 stars

What is the best part of working at the company?You get to choose your own hoursWhat is the most stressful part about working at the company?The app crashes a lot. You lose out on a several days worth of work because of issues with the app. They also over hire people for this job and as a result getting work becomes very competitive. What is the work environment and culture like at the company?There isn’t really a culture. You don’t really get to interact with other drivers. You mostly get to interact with the Walmart employees and occasionally customers. When you have to reach out to driver support, you have to have an ear for accents. What is a typical day like for you at the company?Open the app, see if there are any orders. Drive to the store if there are and wait a good 30-45 minutes for the order. Drive it to the customer and hope they don’t live on the 5th floor of an apartment building. Drop off the items then repeat.
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Only work for them IF there are no additional options

Great flexibility with schedule, you decide when you want to work. They do not practice the same ethics with their employees as they do with customers. They set their algorithms to send orders to choice drivers, no matter your stats. They find loopholes to not honor their incentives. Only benefits are working when you want and paid weekly.

Pros

Work when you want to

Cons

Poor communication and app
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3 stars

What is the best part of working at the company?IndependenceWhat is the most stressful part about working at the company?Delays with orders at the stores; app issues
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Don’t do it

After not even a month the orders have fallen off….way too many drivers in the area now. Plus if you add the daily app crashes it’s totally not worth it.

Pros

Independent

Cons

App and no more money to be made
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Huge waste

Where do I begin? The app has constant issues. Customer service "escalates" your issue to a "higher department" and nothing ever gets resolved. You are basically forced to accept offers that you lose money on after fuel, time, and milage otherwise your metrics go down and you receive less offers. Wait times to pick up orders are typically 30 min to an hour at some stores. So you average about 1 delivery per hour. Most offers are for around 10 dollars unless a tip is involved. A lot of customers tip bait so their order is delivered then they retract tip. Stores will load you with damaged items or leaking items and customers often don't answer your calls when you try to inform them it was the store so you do not get a poor customer rating. I thought making my own schedule would be nice but I have little to no work/life balance because I have to go work multiple time slots during the day when volume is busy or I don't make any money. Basically have to work the morning and evening to get enough offers.

Pros

You get paid weekly.

Cons

Constant issues with app and store wait times.
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Please stop taking on drivers

Do not sign up to do this. The market is completely saturated to the point there are no good paying orders to accept anymore. In fact if you are driving, you should move to another app. Seriously.

Pros

Nobody constantly looking over your shoulder

Cons

No more good paying orders due to too many drivers
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5 stars

What is the best part of working at the company?Pick my own hours within the operation hours. What is the most stressful part about working at the company?Gas prices are too high. But it's not the company's fault.
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Not the greatest

I currently am a driver in a smaller town. The pay at first, as seen with many drivers was ok. About $15 per hour before taxes. On a good day it can hit $21 per hour but nowhere near the fabled $30 per hour they advertise. They don't pay for the mileage and most orders you hope you get a tip due to the fact that the per mile rate is almost as much as the state minimum at $0.62 per mile!!! So pretty low.You have to be logged in and sitting at the store to get any orders and sometimes I have gone for half the day after starting at 6 am and not till afternoon do I get one order!! Would not recommend until they get their payments right and offer an actual wage

Pros

Sit in your car all day at a Walmart store

Cons

Hours, always away from home, support is horrible
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Frustrating

The dollar per hour ratio is kind of garbage. The wait time could be kind of frustrating. Some walmarts are very good at their online orders, but some u wait for way too long. Lose time, lose money. The app is also garbage and outdated with no future incoming updates to make it better. After hours supports don't speak clearly and hard to understand. Walmart's online orders does not sync with the app if an order's been canceled.
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Not great

They have over saturated the market with drivers which means less orders per person. It keeps payouts lower for drivers, so you have to spend more of YOUR gas in YOUR CAR with no mileage reimbursement. After you do the math, you're typically losing money per order because no one tips and the company isn't interested in paying people more.
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They’re hiring in a driver saturated area

This job used to be great! And then things slowed down, one Walmart got extremely disorganized and the amount of time it took to have an order brought out has gotten so long it’s barely worth waiting. The last few weeks have been extremely slow and now I see that DDI is hiring more drivers in this area. What? There are already drivers here spending too much time waiting for orders! So now they are onboarding new drivers who will have perfect metrics for their first 50 orders and get the best offers, meanwhile veteran drivers who’ve had to drop or reject an order here and there are getting the worst low paying, non tipped orders. This went downhill fast. I’m so disappointed!

Pros

Flexible schedule

Cons

Extremely low pay
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App issues

The app puts you in a different location for drop offs. Extremely easy to get deactivated. If you get one customer complaint they will deactivate you and when you put in appeal they don’t give you any reason on why you were deactivated.
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Low pay

Now that ddi is Walmart everything has gotten worse the pay is low a batch of two orders can be at 7 dollars for 10 miles or more. It gets worse when there are a lot of drivers because they get the all the low paying offers affecting everything. Not only that but Walmart let's the customer remove tips 24 hours after delivery and sometimes the customer removes the tips that's definitely not fair for the drivers. For example an order can de 23 dollars and 7 dollars is for base pay and 16 dollars of tip and you accept that offer for let's say 9 miles and then the next day you wait for that tip and it never shows because the customer took the tip away that really gets very frustrating. There are many things ddi walmart can improve.

Pros

Felxible

Cons

Low pay tip bait
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Fun job... No security in your position

This used to be a great job. Made decent money and could choose your own hours. They keep hiring more and more drivers to the point you're waiting 2 hours to get a low paying delivery because all the new drivers have perfect metrics and because I've been doing this for almost 4 months my metrics are no longer perfect so I no longer get decent paying deliveries. We live in a small town and get about 2 to 3 deliveries that are dispatched per hour. There are 8 to 15 drivers at any given times waiting for them 2 to 3 deliveries per hour. The pay has been lowered a couple times and the guy that works for Walmart that is a regional worker said that it was lowered because people will sit on each delivery and make the price surge, I don't see how that's possible with so many people delivering here.

Pros

Making your own hours

Cons

Low pay, too many drivers, management
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can no longer make a living here

they are constantly looking to hire more drivers. as they do this, they are constantly lowering wages. shopping trips have dropped from a minimum of $20 to add low as $12 with no tip. gas is $4.50 per gallon and they expect you to get in your car, drive 5-6 miles to the store, pick up the order and then drive sometimes 10-12 miles to deliver the order for maybe $9. they say the mileage is 10 miles but it may actually be as much as 25-30 miles depending on where you live and which direction the offer is going from the store. they only figure the mileage from the store to the delivery address on a straight line. it doesn't with that way. I would never recommend this job to anyone. we have gone from making $1,100-$1,200 per week to as low as $250 for the week. DO NOT RECOMMEND
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Not promised

With no set hourly rate you can go weeks without making any money. It has been 2 weeks and after all my expenses for operating my own vehicle I’m making around $6 a hour. The pay is continually cut down lower and lower. We have zero protection when it comes to pay as “independent contractors” the only pro is you can work when you want.
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Overall rating

Based on 118 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
2.2 out of 5 stars for Compensation/Benefits
2.1 out of 5 stars for Job Security/Advancement
2.1 out of 5 stars for Management
2.3 out of 5 stars for Culture

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