The management was often unable to implement processes or new policies, or really anything without making the transition rough for everyone that these changes affected. I believe that, for the most part, the management is trying to do the right thing by the Dell employees, but it can be very complicated to get everything right when there are so many moving parts in an organization - especially one that acquired a company (EMC) worth more than 2x what Dell itself is worth, and is tasked with the responsibility to integrate the two companies' teams, management, back-end processes, databases, CRM software, etc.
The point is: I think they are trying, though the general confusion resulting from the way many things are done at the company can potentially make it more difficult for someone to perform their job duties to the best of their ability.
Benefits, coworkers, work schedule flexibility
Frequent misunderstandings/overall general confusion resulting from a lack of communication