On my first day, training consisted of sitting and watching someone take calls. The training reps taught you outdated info, then superiors get after you that you’re giving the wrong info. Departments do not communicate well. The claims department will deny dental claims and leave cryptic or no responses, and it was your job to figure out the rest. Superiors and coworkers were often angry or passive aggressive. Giving feedback or speaking out about something is out of the question with superiors who only care about stats.
Great benefits and pay, Christmas bonuses, get paid to volunteer and lots of employee events with the community
Gossip, favoritism, micro managing, inconsistency with rules, high stress call center, mentally draining environment