Delta Dental
60Average
3.7
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Delta Dental Employee Reviews

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Location
United States715 reviews
Found 715 reviews matching the search
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3.0
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On my first day, training consisted of sitting and watching someone take calls. The training reps taught you outdated info, then superiors get after you that you’re giving the wrong info. Departments do not communicate well. The claims department will deny dental claims and leave cryptic or no responses, and it was your job to figure out the rest. Superiors and coworkers were often angry or passive aggressive. Giving feedback or speaking out about something is out of the question with superiors who only care about stats.
Pros
Great benefits and pay, Christmas bonuses, get paid to volunteer and lots of employee events with the community
Cons
Gossip, favoritism, micro managing, inconsistency with rules, high stress call center, mentally draining environment
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1.0
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No onboarding program provided for new hires. Expectations were constantly changing. Systems were severely broken and bandaged making work a nightmare. Constant promotion of the same individuals with no room for career growth for others. Salary staff treated like hourly associates by micromanagers. Push for cultural change but no actions to enforce a positive culture. High turnover in shared services, operations support area. Not a welcoming place to work as they do not follow their own values values
Pros
Desk drops and free coffee
Cons
Outdated bandaged systems. Wishy washy senior management, micromanagers, no onboarding programs, high expectations, low salary.
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1.0
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The director and manager are a joke as leaders. The director showed up drunk one morning - nothing happens. Those two run the show - the turnover in billing is so high due to lack of leadership. Their manager has to go through anger management courses regularly. Honestly, not sure there is a department worth working for in that company. It used to be much better back in early 2000s.
Pros
Benefits and that’s it.
Cons
Drama, power trips, gossiping, lack of good leadership.
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5.0
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I have been at Delta Dental since 2016 and I am proud to work for this company. They have a great corporate culture and truly care about their employees, customers and the community.
Pros
They are very flexible
Cons
Hard to advance with the company
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1.0
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They lure you in with lies. Management is shady and shows favoritism. When needed, you try to better your performance only for them to fabricate another issue after they’ve just told you you were making improvements. They do not care about their employees. They ask for employee input but RARELY take anything said into account. They ran off or demoted the only two supervisors that I’d ever noticed cared or fought for the employees. They run off/mistreat anyone who tries to bring up any issues and do so by making up lies, fabricating issues, and without cause. STEER CLEAR.
Pros
Benefits
Cons
Literally everything else
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5.0
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Delta Dental is a great company to work for. Definitely cares about their employees and great benefits. Always having potlucks and raffles and gift cards. Only thing is supervisors are not really helpful when you have questions. Always get different answers from each one or they refer you to website to read without explaining. So a little difficult.
Pros
Benefits and pay
Cons
Supervisors answering questions
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3.0
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Lots of work. Limited technology. Limited to no opportunity for advancement. Limited training opportunities. Poor management. Very low pay. Good insurance. Limited interest in adopting industry standard IT development practices.
Pros
Lots of work. Good insurance benefits.
Cons
Very low pay. Terrible management. Extremely limited opportunities for career advancement.
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3.0
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I have to maintain a daily production and quality. I would also work projects of all kinds and assist in helping my collegues with answering questions to training in new queues or work.
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5.0
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I worked and spoke with several groups and team members to get a varied opinion of what makes the company successful. My most productive days came when I learned something new. The people were great to work with.
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5.0
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I honestly love the company and if there was room for me to grow would stay forever. they are kind and considerate. They treat the employees extremely well.
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2.0
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This company will have you leaving and starting your day with a headache. Granted, you do learn a good deal of dental terminology but besides that, run for the door.
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1.0
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Hired as a temp, not much work, so I ended up having to read the employee handbook most days, then was laid off due to a strike.
Other employees complained about the workload & why they were hiring more temps and did whatever they could to get the temps fired.
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1.0
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Disorganized and poor training . Peer help is never around and left to figure things out on your own. Only half hour lunches and never enough time to eat in the lunch on first floor and 3 microwaves.
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4.0
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The Benefits and the bonus is the best part of this job. They can spend more time building great mangers . The company create a happy environment for the employees. They have a lot company activities that increase moral. Beautiful office space.
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3.0
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I was a temp who was let go due to Coronavirus pandemic. The pay was not very high, but I enjoyed working there & would have loved to have been a permanent employee.
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5.0
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Tons of opportunities as long as you are ready to show up and show out. Great leadership and insight as to what members and employees want/need to achieve a healthy lifestyle
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3.0
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Supervisors micro-managed, unsupportive union reps. Rude and abusive calls, mostly from dental offices, most of the day. No lunch breaks and you are NOT allowed to leave the premises on the breaks you are given.
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5.0
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Es una compañía que coloca a sus empleados al frente, considera tu vida laboral y auspicia tu vida familiar.
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5.0
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The job culture at Delta Dental MO was great. Started work there as a new parent and immediately felt the comfort and support of my Delta Family. Would work there again happily.
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5.0
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Very easy going and offers great benefits and incentives. I enjoy working with my team mates. The managerial team is very knowledgeable and they work well with other entities to ensure quality work.
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4.0
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Delta Dental is good place to work if you're team oriented. The pay is only average for the type of work but the experience is rewarding. Advancements are contingent on moving from union to management, and from semi skilled to tech.
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Overall rating
3.7
Based on 718 reviews
5
251
4
195
3
154
2
57
1
61
Ratings by category
3.5
Work/Life Balance
3.9
Compensation/Benefits
3.2
Job Security/Advancement
3.2
Management
3.4
Culture
Diversity score
81
out of 100
Comparably
Diversity Score
TOP5%
In the Top 5% of similar size companies
The Comparably Diversity Score tracks how positively diverse employees rate their experience at Delta Dental.